Salesforce Customer Service Manager Jobs (NOW HIRING)

Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.
If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.
Job Description
Position Summary
We are seeking an experienced Salesforce Solutions Architect with strong expertise in Salesforce Sales Cloud, Service Cloud, and Salesforce CRM Analytics / Einstein Analytics. The ideal candidate will have proven experience architecting enterprise Salesforce solutions and leading the design and implementation of complex CRM Analytics dashboards and data-driven business insights.
This role requires a blend of functional business knowledge, technical architecture expertise, and advanced analytics capabilities to help transform sales, customer service, and operational reporting processes within a fast-paced enterprise environment.
The candidate should be capable of partnering with business stakeholders, defining scalable data models, designing executive dashboards, and delivering actionable insights using Salesforce CRM Analytics and the broader Salesforce ecosystem.
Key Responsibilities

• Lead architecture, design, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and CRM Analytics.
• Design scalable enterprise reporting and analytics solutions using Salesforce CRM Analytics / Einstein Analytics.
• Partner with business stakeholders across sales, customer support, operations, customer success, and executive leadership teams to gather reporting and analytics requirements.
• Architect and implement complex CRM Analytics dashboards, datasets, lenses, recipes, and dataflows.
• Design KPI-driven executive dashboards for:
  • Sales performance
  • Forecasting
  • Customer support operations
  • Field service metrics
  • Customer success
  • Operational efficiency
  • Executive business reviews
• Develop scalable data integration and transformation strategies across Salesforce and enterprise applications.
• Define best practices for analytics governance, security, data quality, and performance optimization.
• Design and implement Salesforce platform solutions leveraging:
  • Sales Cloud
  • Service Cloud
  • CRM Analytics / Einstein Analytics
  • Data Cloud integrations
• Collaborate with technical teams on integrations, APIs, ETL processes, and enterprise data architecture.
• Lead workshops, architecture reviews, roadmap planning, and stakeholder presentations.
• Provide hands-on leadership in dashboard development, analytics optimization, and Salesforce platform configuration.
• Mentor developers, analysts, and administrators on analytics and Salesforce best practices.
• Support release management, DevOps processes, and Agile delivery execution.

Qualifications
Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• 8+ years of Salesforce platform experience.
• 4+ years of hands-on Salesforce CRM Analytics / Einstein Analytics experience.
• Proven experience designing and implementing complex enterprise CRM Analytics dashboards and reporting solutions.
• Strong expertise in:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • CRM Analytics / Einstein Analytics
  • Dashboard and KPI design
  • Enterprise data modeling
• Experience with:
  • Recipes
  • Dataflows
  • SAQL
  • Dashboard bindings
  • Advanced lens development
  • Dataset optimization
• Strong understanding of sales operations and customer support processes.
• Experience integrating Salesforce analytics with ERP, customer support, and enterprise systems.
• Knowledge of:
  • Salesforce Flow
  • APIs and Integration Patterns
  • ETL and data transformation concepts
• Strong stakeholder communication and presentation skills.
• Experience working within Agile delivery environments.

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Certified Administrator
  • Salesforce Platform App Builder
  • Salesforce CRM Analytics and Einstein Discovery Consultant
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • Application Architect
• Experience with:
  • Salesforce Data Cloud
  • Einstein Discovery
  • AI-driven analytics and predictive insights
  • Tableau integration
  • Snowflake or enterprise data warehouse platforms
• Experience in medical device, healthcare, or regulated industries preferred.
• Experience building executive-level operational dashboards for large enterprises.

Key Skills

• Salesforce CRM Analytics / Einstein Analytics
• Dashboard Architecture & Design
• Salesforce Sales Cloud
• Salesforce Service Cloud
• SAQL & Dataflows
• Executive KPI Reporting
• Enterprise Data Modeling
• Business Intelligence & Analytics
• Integration Architecture
• Stakeholder Management
• Agile Delivery
• Salesforce Solution Architecture

Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee'sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate's experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate's qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.