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Salesforce Customer Service Representative Jobs

DART Aerospace

Customer Service Representative

Broussard, LA · On-site

$12.75 - $17.50/hr

Join DART Aerospace as a Customer Service Representative Location: Broussard, Louisiana Full-time | ... Responding to technical support requests via phone, email, and Salesforce * Managing customer cases ...

Cytek Biosciences

Customer Service Representative

Bethesda, MD · On-site

$17.25 - $23.25/hr

The Customer Service Representative (CSR) will be responsible for duties such as order management ... Management of cases using Salesforce.com. * Management of all order types including required RMAs ...

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Salesforce Customer Service Representative information

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How much do salesforce customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for salesforce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Salesforce customer service representative?

A Salesforce Customer Service Representative is a professional who uses the Salesforce platform to assist customers by resolving their inquiries, issues, and requests efficiently. They leverage Salesforce's customer relationship management (CRM) tools to track interactions, manage cases, and ensure customer satisfaction. These representatives often provide support through various channels such as phone, email, or chat. Their goal is to enhance the customer experience while maintaining accurate records in the Salesforce system.

How does a Salesforce customer service representative typically collaborate with other departments to resolve customer issues?

A Salesforce Customer Service Representative often works closely with teams such as sales, technical support, and product management to resolve customer inquiries efficiently. When a customer's issue requires expertise beyond standard troubleshooting, representatives escalate cases or communicate with specialists using Salesforce's case management tools. This collaborative approach ensures that customers receive comprehensive solutions and helps maintain a seamless service experience. Additionally, representatives may participate in regular cross-functional meetings to share feedback and improve service processes.

What are the key skills and qualifications needed to thrive as a Salesforce customer service representative, and why are they important?

To thrive as a Salesforce Customer Service Representative, you need strong customer service skills, problem-solving abilities, and familiarity with CRM platforms, typically supported by a high school diploma or equivalent. Proficiency in Salesforce Service Cloud, case management tools, and ticketing systems is highly valued. Excellent communication, patience, and active listening skills help build rapport with customers and resolve issues efficiently. These competencies are essential for delivering seamless support experiences, maintaining customer satisfaction, and effectively managing high-volume inquiries.

What is the difference between Salesforce Customer Service Representative vs Salesforce Support Specialist?

AspectSalesforce Customer Service RepresentativeSalesforce Support Specialist
CertificationsSalesforce Service Cloud Certification often preferredSalesforce Service Cloud Certification usually required
Work EnvironmentCustomer support centers, call centers, remote supportTechnical support teams, help desks, remote troubleshooting
Employer & IndustryCompanies using Salesforce for customer support across industriesIT service providers, Salesforce consulting firms, tech companies

Salesforce Customer Service Representatives primarily handle customer inquiries and support via calls or chats, focusing on service delivery. Support Specialists often provide technical troubleshooting and in-depth Salesforce platform assistance. While both roles require Salesforce knowledge and customer interaction skills, Support Specialists tend to have more technical expertise and focus on resolving complex issues.

What cities are hiring for Salesforce Customer Service Representative jobs?

Cities with the most Salesforce Customer Service Representative job openings:

What states have the most Salesforce Customer Service Representative jobs?

States with the most job openings for Salesforce Customer Service Representative jobs include:

What are popular job titles related to Salesforce Customer Service Representative jobs?

For Salesforce Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Salesforce Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Portland, OR • On-site

American Leak Detection, Inc
See more jobs at American Leak Detection, Incexternal

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

American Leak Detection rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Representative at American Leak Detection of Oregon / SW Washington is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Oregon / SW Washington area. 

Benefits for our Customer Service Reps (CSRs):

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Salary: $18.00 - $22.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

  • Answering the phones
  • Explaining our services to potential clients
  • Manage the customer experience
  • Scheduling of appointments
  • Dispatch, routing, and scheduling of jobs for our technicians
  • Shift: 8 hour daytime shift, full-time
  • Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

  • Excellent customer service and telephone skills
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office Suite
  • Experience in the plumbing, restoration, or construction industries- a plus but not required
  • Experience using Salesforce is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

What American Leak Detection employees say

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