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Salesforce Customer Service Representative Jobs in Indiana

CFS

Customer Service Representativ

Nappanee, IN · On-site

$40K - $43K/yr

Customer Service Representative Location: Nappanee, IN Salary: $40,000.00-$43,000.00 Schedule ... Utilize Salesforce CRM to manage customer interactions and order information. * Administrative ...

CFS

Customer Service Representativ

Nappanee, IN · On-site

$40K - $43K/yr

Customer Service Representative Location: Nappanee, IN Salary: $40,000.00-$43,000.00 Schedule ... Utilize Salesforce CRM to manage customer interactions and order information. * Administrative ...

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How much do salesforce customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for salesforce customer service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a Salesforce customer service representative?

A Salesforce Customer Service Representative is a professional who uses the Salesforce platform to assist customers by resolving their inquiries, issues, and requests efficiently. They leverage Salesforce's customer relationship management (CRM) tools to track interactions, manage cases, and ensure customer satisfaction. These representatives often provide support through various channels such as phone, email, or chat. Their goal is to enhance the customer experience while maintaining accurate records in the Salesforce system.

How does a Salesforce customer service representative typically collaborate with other departments to resolve customer issues?

A Salesforce Customer Service Representative often works closely with teams such as sales, technical support, and product management to resolve customer inquiries efficiently. When a customer's issue requires expertise beyond standard troubleshooting, representatives escalate cases or communicate with specialists using Salesforce's case management tools. This collaborative approach ensures that customers receive comprehensive solutions and helps maintain a seamless service experience. Additionally, representatives may participate in regular cross-functional meetings to share feedback and improve service processes.

What are the key skills and qualifications needed to thrive as a Salesforce customer service representative, and why are they important?

To thrive as a Salesforce Customer Service Representative, you need strong customer service skills, problem-solving abilities, and familiarity with CRM platforms, typically supported by a high school diploma or equivalent. Proficiency in Salesforce Service Cloud, case management tools, and ticketing systems is highly valued. Excellent communication, patience, and active listening skills help build rapport with customers and resolve issues efficiently. These competencies are essential for delivering seamless support experiences, maintaining customer satisfaction, and effectively managing high-volume inquiries.

What is the difference between Salesforce Customer Service Representative vs Salesforce Support Specialist?

AspectSalesforce Customer Service RepresentativeSalesforce Support Specialist
CertificationsSalesforce Service Cloud Certification often preferredSalesforce Service Cloud Certification usually required
Work EnvironmentCustomer support centers, call centers, remote supportTechnical support teams, help desks, remote troubleshooting
Employer & IndustryCompanies using Salesforce for customer support across industriesIT service providers, Salesforce consulting firms, tech companies

Salesforce Customer Service Representatives primarily handle customer inquiries and support via calls or chats, focusing on service delivery. Support Specialists often provide technical troubleshooting and in-depth Salesforce platform assistance. While both roles require Salesforce knowledge and customer interaction skills, Support Specialists tend to have more technical expertise and focus on resolving complex issues.

Infographic showing various Salesforce Customer Service Representative job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representativ

Nappanee, IN • On-site

CFS
See more jobs at CFSexternal

$40K - $43K/yr

Full-time

Posted 24 days ago

Job description

Customer Service Representative

Location: Nappanee, IN
Salary: $40,000.00-$43,000.00
Schedule: Monday-Friday | 8:00 AM-5:00 PM

Position Overview

Our client is seeking a Customer Service Representative to join their growing team in Nappanee. This individual will serve as the first point of contact for customers, processing orders, answering incoming calls, and providing exceptional customer service in a fast-paced environment. The team recently transitioned to Microsoft Business Central, creating an immediate need for additional support.

Key Responsibilities
  • Customer Service & Phone Support (40%)
    • Answer incoming customer calls professionally and efficiently.
    • Assist customers with product inquiries, order status, and general questions.
  • Order Entry (50%)
    • Enter and process customer orders accurately using Microsoft Business Central.
    • Update customer information and maintain accurate records.
    • Utilize Salesforce CRM to manage customer interactions and order information.
  • Administrative Support (10%)
    • Assist with general customer service tasks and collaborate with the customer service team to meet departmental goals.
Qualifications

Required:

  • 2+ years of stable customer service experience (call center experience preferred).
  • Previous ERP experience.
  • Strong data entry and computer skills.
  • Excellent verbal and written communication skills.
  • Professional, friendly, and customer-focused attitude.

Preferred:

  • Experience with Microsoft Business Central.
  • Experience with Salesforce or another CRM platform.
  • Strong tenure with previous employers (2-3 years preferred).

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