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Salesforce Customer Service Representative Jobs

Ammega

Customer Service Representative

Reading, PA

$15.25 - $21/hr

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management ... Salesforce (CRM) * D365 (ERP/MRP) * Order management systems * Proficiency with Microsoft Windows ...

AMMEGA

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

Customer Service Representative (CSR) In a manufacturing environment, focused on order management ... Salesforce (CRM) * D365 (ERP/MRP) * Order management systems * Proficiency with Microsoft Windows ...

MIRATECH

Customer Service Representative

Tulsa, OK · On-site

$13.75 - $18.75/hr

Knowledge of Syspro, Salesforce CRM, Esker * Prior work experience as a Customer Service Representative working closely with Sales What's In It For You: * Health, Dental & Vision Insurance * Annual ...

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How much do salesforce customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for salesforce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Salesforce customer service representative?

A Salesforce Customer Service Representative is a professional who uses the Salesforce platform to assist customers by resolving their inquiries, issues, and requests efficiently. They leverage Salesforce's customer relationship management (CRM) tools to track interactions, manage cases, and ensure customer satisfaction. These representatives often provide support through various channels such as phone, email, or chat. Their goal is to enhance the customer experience while maintaining accurate records in the Salesforce system.

How does a Salesforce customer service representative typically collaborate with other departments to resolve customer issues?

A Salesforce Customer Service Representative often works closely with teams such as sales, technical support, and product management to resolve customer inquiries efficiently. When a customer's issue requires expertise beyond standard troubleshooting, representatives escalate cases or communicate with specialists using Salesforce's case management tools. This collaborative approach ensures that customers receive comprehensive solutions and helps maintain a seamless service experience. Additionally, representatives may participate in regular cross-functional meetings to share feedback and improve service processes.

What are the key skills and qualifications needed to thrive as a Salesforce customer service representative, and why are they important?

To thrive as a Salesforce Customer Service Representative, you need strong customer service skills, problem-solving abilities, and familiarity with CRM platforms, typically supported by a high school diploma or equivalent. Proficiency in Salesforce Service Cloud, case management tools, and ticketing systems is highly valued. Excellent communication, patience, and active listening skills help build rapport with customers and resolve issues efficiently. These competencies are essential for delivering seamless support experiences, maintaining customer satisfaction, and effectively managing high-volume inquiries.

What is the difference between Salesforce Customer Service Representative vs Salesforce Support Specialist?

AspectSalesforce Customer Service RepresentativeSalesforce Support Specialist
CertificationsSalesforce Service Cloud Certification often preferredSalesforce Service Cloud Certification usually required
Work EnvironmentCustomer support centers, call centers, remote supportTechnical support teams, help desks, remote troubleshooting
Employer & IndustryCompanies using Salesforce for customer support across industriesIT service providers, Salesforce consulting firms, tech companies

Salesforce Customer Service Representatives primarily handle customer inquiries and support via calls or chats, focusing on service delivery. Support Specialists often provide technical troubleshooting and in-depth Salesforce platform assistance. While both roles require Salesforce knowledge and customer interaction skills, Support Specialists tend to have more technical expertise and focus on resolving complex issues.

What cities are hiring for Salesforce Customer Service Representative jobs?

Cities with the most Salesforce Customer Service Representative job openings:

What states have the most Salesforce Customer Service Representative jobs?

States with the most job openings for Salesforce Customer Service Representative jobs include:

What are popular job titles related to Salesforce Customer Service Representative jobs?

For Salesforce Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Salesforce Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Denver, CO • On-site

Customer Service Representative at Charlie
See more jobs at Customer Service Representative at Charlieexternal

$16.50 - $22.50/hr

Full-time

Re-posted 23 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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