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Salesforce Customer Service Representative Jobs in Indiana

Pierre Strand

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of ...

CAP Productions

Customer Service Representative

Richmond, IN · On-site

$14.25 - $19.50/hr

Customer Service Representative CAP Productions, a leader in customer-oriented services, is excited to announce a job opening for a Customer Service Representative. This full-time position requires a ...

Q5 Connections

Customer Service Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Evansville, Indiana, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

CFS

CSR

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

Customer Service Representative Location: Fort Wayne, IN (Fully On site, must be located in greater Fort Wayne for consideration) $31,200 - $34,320 We're hiring a Customer Service Representative to ...

Equnited

Customer Service Rep

Elkhart, IN · On-site

$15.50 - $21/hr

Customer Service Rep Customer Service Rep is the liaison between Customer and the company. They provide support to our warehouse and third-party logistics operation. Requirements: * Warehousing ...

AYS

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer ...

CFS

CSR

Fort Wayne, IN · On-site

$14.75 - $20/hr

Customer Service Representative Location: Fort Wayne, IN (Fully On site, must be located in greater Fort Wayne for consideration) $31,200 - $34,320 We're hiring a Customer Service Representative to ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Customer Service Representative

Evansville, IN

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsSalesforce Customer Service Representative JobsSalesforce Customer Service Representative Jobs in Indiana

Salesforce Customer Service Representative information

See Indiana salary details

$9

$17

$25

How much do salesforce customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for salesforce customer service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a Salesforce customer service representative?

A Salesforce Customer Service Representative is a professional who uses the Salesforce platform to assist customers by resolving their inquiries, issues, and requests efficiently. They leverage Salesforce's customer relationship management (CRM) tools to track interactions, manage cases, and ensure customer satisfaction. These representatives often provide support through various channels such as phone, email, or chat. Their goal is to enhance the customer experience while maintaining accurate records in the Salesforce system.

How does a Salesforce customer service representative typically collaborate with other departments to resolve customer issues?

A Salesforce Customer Service Representative often works closely with teams such as sales, technical support, and product management to resolve customer inquiries efficiently. When a customer's issue requires expertise beyond standard troubleshooting, representatives escalate cases or communicate with specialists using Salesforce's case management tools. This collaborative approach ensures that customers receive comprehensive solutions and helps maintain a seamless service experience. Additionally, representatives may participate in regular cross-functional meetings to share feedback and improve service processes.

What are the key skills and qualifications needed to thrive as a Salesforce customer service representative, and why are they important?

To thrive as a Salesforce Customer Service Representative, you need strong customer service skills, problem-solving abilities, and familiarity with CRM platforms, typically supported by a high school diploma or equivalent. Proficiency in Salesforce Service Cloud, case management tools, and ticketing systems is highly valued. Excellent communication, patience, and active listening skills help build rapport with customers and resolve issues efficiently. These competencies are essential for delivering seamless support experiences, maintaining customer satisfaction, and effectively managing high-volume inquiries.

What is the difference between Salesforce Customer Service Representative vs Salesforce Support Specialist?

AspectSalesforce Customer Service RepresentativeSalesforce Support Specialist
CertificationsSalesforce Service Cloud Certification often preferredSalesforce Service Cloud Certification usually required
Work EnvironmentCustomer support centers, call centers, remote supportTechnical support teams, help desks, remote troubleshooting
Employer & IndustryCompanies using Salesforce for customer support across industriesIT service providers, Salesforce consulting firms, tech companies

Salesforce Customer Service Representatives primarily handle customer inquiries and support via calls or chats, focusing on service delivery. Support Specialists often provide technical troubleshooting and in-depth Salesforce platform assistance. While both roles require Salesforce knowledge and customer interaction skills, Support Specialists tend to have more technical expertise and focus on resolving complex issues.

Infographic showing various Salesforce Customer Service Representative job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Representative (CSR)

Fort Wayne, IN • On-site

Truchoice Roofing
See more jobs at Truchoice Roofingexternal

$15.75 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description

Position: Inside Sales Representative - ServiceTitan Expert
Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As a ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.
Responsibilities:
  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:
  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Apply