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Sales Support Manager Jobs in Cleveland, OH (NOW HIRING)

MFS Supply

Sr. Sales Support

Solon, OH

$60K - $70K/yr

Senior Sales Support Position Summary: Sales Support is responsible for coordinating between the ... Determine if a sale is complete by ensuring the contract, pricing tool and CRM opportunity match up.

Chalfant

Sales Support Specialist

Avon, OH · On-site

$50K - $60K/yr

Sales Support Specialist ENTRY-LEVEL ROLE | HIGH GROWTH POTENTIAL | EXPERIENCE NOT REQUIRED This ... Manage order processing and follow-up, including reviewing order holds, lead times, acknowledgments ...

Riddell

Sales Support Specialist

North Ridgeville, OH · On-site

$19.75 - $27/hr

The Sales Support Specialist is the primary internal contact for field Sales Professionals and Sales Managers. This role plays a vital function in overseeing the entire order process, from entry to ...

Technology Recovery Group

Sales Support Specialist

Westlake, OH · On-site

$20.75 - $28.25/hr

The Sales Support Specialist is responsible for handling tasks (Sales and Customer interaction) for ... Performs proactive management of team's SFDC- regularly reviews neglected account reports for each ...

AEG Presents

Sales Support Specialist

North Ridgeville, OH · On-site

$19.75 - $27/hr

The Sales Support Specialist is the primary internal contact for field Sales Professionals and Sales Managers. This role plays a vital function in overseeing the entire order process, from entry to ...

trimarkusa

Customer & Sales Support Specialist

Cleveland, OH · Hybrid

$21.75 - $29.50/hr

Credit and Pricing Management: * Research and process credits, returns, and price adjustments ... Sales Process Support: * Assist in all aspects of the sales process, including research, proposal ...

Matco Tools

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS ... Serve as primary escalation point for critical incidents affecting franchise sales, ordering ...

AEG

Sales Support Specialist

North Ridgeville, OH · On-site

$19.75 - $27/hr

The Sales Support Specialist is the primary internal contact for field Sales Professionals and ... Proactively manages Sales Order Aging for their regions to make sure that orders are flowing ...

trimarkusa

Customer & Sales Support Specialist

Cleveland, OH · Hybrid

$21.75 - $29.50/hr

Credit and Pricing Management: * Research and process credits, returns, and price adjustments ... Sales Process Support: * Assist in all aspects of the sales process, including research, proposal ...

trimarkusa

Customer & Sales Support Specialist

Cleveland, OH · Hybrid

$21.75 - $29.50/hr

Credit and Pricing Management: * Research and process credits, returns, and price adjustments ... Sales Process Support: * Assist in all aspects of the sales process, including research, proposal ...

Vontier

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS ... Serve as primary escalation point for critical incidents affecting franchise sales, ordering ...

Hyland Software

Intern, Sales Support

Westlake, OH · Remote

$20/hr

Intern, Sales Support Job ID 2026-14003 # of Openings 1 Job Locations Remote - U.S. Category Sales ... Support program management efforts by tracking project milestones, deliverables, and timelines ...

Foresters Financial

Sales Support Associate

Cleveland, OH

$16.50 - $21.25/hr

This role supports the Registered Financial Services Sales Representative's business with day-to ... Advisor support resources offered through Cetera include award-winning wealth management and ...

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All JobsSales Support Manager JobsSales Support Manager Jobs in Cleveland, OH

Sales Support Manager information

See Cleveland, OH salary details

$20.3K

$69.4K

$100.2K

How much do sales support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for sales support manager in Cleveland, OH is $69,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $85,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sales Support Manager, and why are they important?

To thrive as a Sales Support Manager, you need a strong background in sales operations, customer relationship management, and a bachelor’s degree in business or a related field. Proficiency with CRM platforms like Salesforce, Microsoft Office Suite, and sales analytics tools is typically required. Excellent communication, problem-solving, and leadership skills help you effectively support the sales team and coordinate cross-functional efforts. These abilities ensure efficient sales processes, improved client satisfaction, and achievement of revenue targets.

How does a Sales Support Manager typically collaborate with sales and marketing teams to drive results?

A Sales Support Manager acts as a crucial bridge between sales and marketing teams by ensuring that sales representatives have the necessary tools, resources, and information to close deals efficiently. They work closely with marketing to align messaging, coordinate campaigns, and provide feedback from customers and the sales floor. Regular meetings, shared performance metrics, and clear communication channels help streamline collaboration, ultimately improving customer experience and sales outcomes. This collaborative approach also allows the Sales Support Manager to identify process improvements and training needs, driving continuous growth.

What does a Sales Support Manager do?

A Sales Support Manager oversees the team and processes that assist sales representatives in achieving their targets. They are responsible for streamlining sales operations, managing administrative tasks, coordinating between departments, and ensuring customer satisfaction. Their duties often include developing sales support strategies, analyzing sales data, and implementing tools to enhance efficiency. By managing and mentoring the sales support team, they help to remove obstacles for the sales force and contribute to the overall success of the organization.

What is the difference between Sales Support Manager vs Sales Coordinator?

AspectSales Support ManagerSales Coordinator
ResponsibilitiesOversees sales support teams, develops strategies, manages client relationshipsAssists sales teams with order processing, scheduling, and customer inquiries
Required SkillsLeadership, sales knowledge, communication, problem-solvingOrganizational skills, communication, customer service
Work EnvironmentOffice-based, managerial settingOffice or remote, support-focused
Common CertificationsSales or management certifications often preferredCustomer service or administrative certifications

The Sales Support Manager typically leads the support team, focusing on strategy and client relationships, while the Sales Coordinator handles day-to-day support tasks like order processing. Both roles require strong communication skills, but the manager position involves more leadership and strategic planning.

What are the most commonly searched types of Sales Support jobs in Cleveland, OH? The most popular types of Sales Support jobs in Cleveland, OH are:
What are popular job titles related to Sales Support Manager jobs in Cleveland, OH? For Sales Support Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Sales Support Manager jobs in Cleveland, OH look for? The top searched job categories for Sales Support Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Sales Support Manager jobs? Cities near Cleveland, OH with the most Sales Support Manager job openings:
Sales Support Manager jobs near you
Infographic showing various Sales Support Manager job openings in Cleveland, OH as of May 2026, with employment types broken down into 74% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $69,405 per year, or $33.4 per hour.
Manager, Order Management & Sales Support

Manager, Order Management & Sales Support

Snap On

Richfield, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Snap-on rating

7.3

Company rating: 7.3 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

253rd of 415 rated machine equipment manufacturers

Job description

Overview
SNAP-ON BUSINESS SOLUTIONS
RICHFIELD, OH
HOURS - MONDAY - FRIDAY 8A - 5PM IN OFFICE
Work directly and daily with VP Sales & Customer Support. Manages and leads Sales Support, Customer Support and Order Management Teams. Provides leadership in a fast paced environment. Work directly with Finance, Product, Marketing and Sales teams to make critical decisions in the roll out of new products and processes to meet financial goals. Provide direction to team members in order to successfully meet organizational goals. Participate in business review and planning efforts to find ways to enhance the operations for strategic growth.
Responsibilities
  • Manages and assigns daily projects and direction to Sales Support, Customer Support, and Order Management teams.
  • Create metrics and monitor performance against set objectives holding associates accountable for high quality and on time results.
  • Manage and improve processes using Rapid Continuous Improvement (RCI) tools where applicable.
  • Manage and track associate schedules to ensure constant coverage.
  • Manage Configure Price Quote (CPQ) program supporting Sales, Order Management, and IT teams.
  • Oversee ongoing projects and monthly reports produced by the Sales Support group.
  • Manage monthly sales estimates based on order volume, Forecast and Plan.
  • Resolve issues escalated to this position from internal and external customers.
  • Manage annual Direct Sales Compensation process.
  • Review and Approve sales compensation plans and exceptions.
  • Review and Approve Order processing exceptions.
  • Provide Direction to the Sales Support team on various sales reports as needed by management.
  • Participate with Finance in creating the quarterly expense forecast submissions.
  • Participate in key sales events, such as annual sales meeting, national sales calls, Parts and Service Clubs, OEM meetings and vendor shows.
  • Process all departmental requisitions and check requests.
  • Lead Operations team including Sales, Sales Support, Customer Support and Training Departments.
  • Provide leadership in a fast-paced environment, working directly with Leadership, Finance, Marketing, Product and Sales teams to make critical decisions in the roll out of new products and processes to meet business objectives.
  • Lead, mentor and develop team members.
  • Participate in business review and planning efforts to find ways to enhance the operations for strategic growth.
  • Monitor Call level activity and daily call center metrics to ensure teams are meeting department KPI goals.
  • Collect, analyze and report key performance data for sales and support operations performance reviews.
  • Manage annual Direct Sales Compensation process, working with Finance.
  • Provide direction to all teams to create collaboration and continuous improvement.
  • Create synergies between all SBS departments.
  • Create synergies between RS&I businesses (M1, DFX) to identify upsell opportunities.
  • Participate in Marketing campaign prioritization and review.
  • Drive Sales engagement and process through HubSpot CRM review and reporting.
  • Manage and review financial reports detailing expenses for Sales, Support and Operations departments.
  • Manage Revenue forecast for Sales, Support and Training departments.
  • Manage third party agreements, relationships and renewal cycles for business operational software and service solutions including Oracle CPQ, DocuSign, Avaya, CDK, TASKE, Avnet, HubSpot, ZenDesk, Five9s, OEMs

    • Qualifications
    • Bachelor's Degree in Finance or Business Administration preferred or other equivalent experience.
    • Experience with Oracle/CPQ
    • Strong computer skills especially in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
    • Strong planning and organizational skills
    • Must be efficiency driven and proactive
    • Proven experience handling highly confidential and sensitive information
    • Ability to interact in a professional manner with associates at all levels of the organization, external suppliers and SBS customers.
    • Must be detail oriented and display good judgment in decision making
    • Proven oral/written communication and interpersonal skills
    • Must possess a positive attitude, enthusiasm, initiative, sense of urgency, self-motivation and must be a complete team player.
    • Ability to handle multiple and changing priorities in a fast paced environment
    • Must be willing to work overtime where required
    • Able to travel as needed
    Actual compensation may vary based on experience, location, and other factors.

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