ZipRecruiter

Log In

1

Safe Ride Support Specialist Jobs (NOW HIRING)

Onward

Support Specialist

$17 - $20/hr

About Onward At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection ... trip is safe, smooth, and supportive. This role is perfect for someone who thrives on helping ...

Via

Support Specialist

Park City, UT · On-site

$23/hr

As a Support Specialist , you will have the opportunity to support a first-of-its-kind, intermodal ... ride? Via is an equal opportunity employer.

previous pagenext page

Showing results 21-40

All JobsTourism JobsVisitor Attraction JobsAttraction Attendant JobsSafe Ride Support Specialist Jobs

Safe Ride Support Specialist information

See salary details

$12

$24

$45

How much do safe ride support specialist jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for safe ride support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a safe ride support specialist?

A Safe Ride Support Specialist is a professional who assists in coordinating and supporting safe transportation services, often for ridesharing or campus safety programs. Their responsibilities typically include monitoring ride requests, providing customer service, responding to emergencies, and ensuring compliance with safety protocols. They may work with drivers and passengers to resolve issues and facilitate a safe environment for all users. This role is essential in promoting safety and efficiency within transportation or ride-share operations.

What are the key skills and qualifications needed to thrive as a Safe Ride Support Specialist, and why are they important?

To thrive as a Safe Ride Support Specialist, you typically need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, GPS navigation systems, and ride management platforms is often required. Excellent communication, empathy, and the ability to remain calm under pressure help you effectively assist riders and drivers. These skills are crucial for ensuring safe, timely, and satisfactory ride experiences for all participants.

How does a safe ride support specialist typically collaborate with drivers and riders to resolve incidents during a shift?

A Safe Ride Support Specialist works closely with both drivers and riders, primarily through real-time communication channels such as phone, chat, or email. When an incident or safety concern arises, the specialist coordinates with all parties involved to assess the situation, provide instructions, and escalate issues to emergency services or management if necessary. Effective collaboration requires strong problem-solving skills and the ability to remain calm under pressure, ensuring a swift and supportive response that prioritizes the safety of everyone involved.

What is the difference between Safe Ride Support Specialist vs Transportation Coordinator?

AspectSafe Ride Support SpecialistTransportation Coordinator
Required CredentialsCPR certification, customer service skillsValid driver’s license, scheduling experience
Work EnvironmentOn-site, community or campus settingsOffice-based, transportation planning
Employer & Industry UsageUniversities, community programsPublic transit agencies, private transport services
Search & Comparison IntentAssistance, safety, support rolesLogistics, scheduling, transportation management

The Safe Ride Support Specialist primarily focuses on providing safe, supportive transportation services, often in community or campus settings, requiring customer service skills and safety certifications. In contrast, a Transportation Coordinator handles planning and scheduling of transportation services, usually in an office environment. While both roles involve transportation, their responsibilities and work environments differ significantly.

How to become a Safe Ride Support Specialist?

To become a Safe Ride Support Specialist, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, safety protocols, or transportation is beneficial, and some roles may require background checks or training on safety procedures and support tools. Certification is not usually mandatory but can enhance job prospects.

What cities are hiring for Safe Ride Support Specialist jobs?

Cities with the most Safe Ride Support Specialist job openings:

What states have the most Safe Ride Support Specialist jobs?

States with the most job openings for Safe Ride Support Specialist jobs include:

What are popular job titles related to Safe Ride Support Specialist jobs?

For Safe Ride Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Safe Ride Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Support Specialist

Remote

Onward
See more jobs at Onwardexternal

$17 - $20/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

About Onward
At Onward, we're nurturing wellbeing - one ride, one visit, one moment of connection at a time. Our door-through-door Companion rideshare services and transportation management platform help individuals with mobility and cognitive challenges access healthcare, community resources, and daily essentials. We work with healthcare systems, PACE programs, public transportation agencies, and health plans to improve care access, reduce missed appointments, and relieve the burden of caregiving.
If you thrive in fast-moving environments, love wearing multiple hats, want to help shape a category-defining business and lead a high-performing team, we want to talk.
Reports To: Senior Manager of Support & Dispatch Operations
Location: Remote (Anywhere USA) - Must be able to work PST schedule.
Pay Range: $17.00-$20.00/hr
Expected hours: 40.0 per week/some weekends/4-10 hour shifts
Overview
As a Support Specialist, you'll be the voice and heart of our rider experience, ensuring that every trip is safe, smooth, and supportive. This role is perfect for someone who thrives on helping others, loves problem-solving, and is energized by working in a fast-moving startup environment.
What You'll Do:
  • Be the first point of contact for riders, caregivers, and drivers via phone, chat, and email
  • Support riders who's primary language is Spanish or English
  • Handle ride bookings, support requests, and AI-overflow calls with empathy and efficiency
  • Step in when automation needs a human touch - partnering seamlessly with AI support agents
  • Coordinate trip details with drivers and partners to ensure on-time, accurate service
  • Support riders with common needs: lost items, updated instructions, ETAs, cancellations, or delays
  • Keep support tickets up to date in Zendesk with clear, thoughtful communication
  • Flag recurring issues and edge cases, helping improve workflows and automation
  • Review and process refunds or credits, escalating when necessary

What You Bring:
  • 1-2 years of experience in customer service or a similar role
  • Fluent in English (Bilingual preferred but not required)
  • Calm, clear, and confident communicator, especially over the phone
  • Comfortable using multiple systems at once (Zendesk, Sheets, dashboards, etc.)
  • Strong organizational skills; detail-oriented even in high-pressure moments
  • Self-starter who thrives in a remote environment-resourceful, proactive, and able to learn quickly without constant oversight
  • Eager to grow - curious, adaptable, and motivated to expand skills as Onward evolves
  • Team player who collaborates easily but can also operate independently
  • Positive, compassionate, and professional approach to every interaction
  • Flexibility to work weekends and holidays as part of a full-time schedule
  • A genuine interest in Onward's mission believing that safe, supportive rides can transform healthcare access
  • Bonus Points: Experience with healthcare, medical terminology, or transportation support

Why Join Onward?
  • Be part of a mission-driven company making healthcare transportation more humane and accessible
  • Work alongside a supportive, collaborative team that values curiosity and problem-solving
  • Opportunities to shape new processes and contribute to Onward's growth
  • Remote-first culture with a strong focus on connection and belonging

Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40.0 per week/some weekends/4-10 hour shifts
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • 12 Company Holidays

Apply