Saddlebrook Resort Jobs (NOW HIRING)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation's preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings.

What you will have an opportunity to do:

At Saddlebrook Resort - Home of the Game Changers, we believe exceptional hospitality begins with passionate people who deliver memorable guest experiences. Guided by Pyramid Global Hospitality's core values of People First, Integrity, and Excellence, the Catering Manager plays a key role in ensuring the successful planning, coordination, and execution of catered events across the resort.

The Catering Manager works closely with the Director of Catering and operational teams to manage event bookings, maintain strong client relationships, and ensure each event meets or exceeds guest expectations while supporting the resort's profitability objectives.

This role requires strong communication, attention to detail, and the ability to collaborate across departments to deliver seamless events that reflect the quality and service standards of Saddlebrook Resort.

What are we looking for?

Key Responsibilities

Sales & Client Relations:

*Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.

* Assist in selling catering services and converting inquiries into confirmed events.

* Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.

* Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.

*Event Planning & Coordination

* Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.

* Coordinate event logistics with operational teams including: Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors

* Ensure all event details are communicated clearly and executed according to client expectations.

Administrative & Operational Support:

*Maintain accurate and organized catering sales files and electronic documentation.

* Ensure all event information is properly recorded and stored within the property's sales and catering system (Delphi or equivalent).

* Monitor event details to ensure compliance with resort policies and procedures.

*Revenue & Business Development

* Support revenue generation by recommending strategies to:

* Attract new market segments

* Increase average checks

* Enhance catering menus and offerings

* Provide feedback to the Director of Catering regarding potential profit improvement opportunities.

Guest Experience & Service Excellence:

*Maintain a high level of professionalism and service when interacting with guests and clients.

* Ensure events are executed to Saddlebrook's standards of hospitality and service.

* Remain attentive, courteous, and helpful to guests at all times.

Safety & Compliance

* Follow all workplace safety standards.

* Report unsafe conditions or concerns to the Director of Catering immediately.

* Ensure compliance with resort policies and operational procedures.

Qualifications:

Education & Experience:

* High school diploma or equivalent required.

* College degree in Hospitality Management, Business, or related field preferred.

* 1-2 years of experience in hospitality, catering, events, or hotel operations preferred.

Skills & Competencies:

* Strong communication and interpersonal skills.

* Excellent organizational and multitasking abilities.

* Customer-service oriented with a hospitality mindset.

* Proficiency in Microsoft Office (Word, Excel, Outlook).

* Ability to learn and utilize sales and catering systems such as Delphi.

Culture & Values:

At Saddlebrook Resort, our associates are Game Changers - Changing the Game by delivering service that reflects our commitment to:

People First - We care for our associates and guests by creating welcoming and supportive experiences.

Integrity - We do the right thing, operate with transparency, and uphold the highest standards.

Excellence - We strive to exceed expectations and deliver memorable moments for every guest.

Why Join Saddlebrook Resort

Saddlebrook Resort is a premier destination known for hospitality, innovation, and exceptional guest experiences. Our associates play a vital role in shaping those experiences every day. If you are passionate about hospitality, event planning, and creating memorable experiences, we invite you to become part of our team of Game Changers.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Compensation:

-

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.