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Saas Implementation Consulting Jobs in Florida (NOW HIRING)

Upshop

Director, Implementation

Miami, FL · On-site +1

... and Consultants while ensuring customers achieve successful business outcomes throughout their implementation journey. The ideal candidate combines enterprise SaaS implementation leadership with a ...

Upshop

Solutions Consultant

Miami, FL · On-site

Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers. Experience in customer support, including preparation of ...

Upshop

Solutions Consultant

Miami, FL · On-site

Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers. Experience in customer support, including preparation of ...

Fulfil

Implementation Consultant (ERP)

Miami, FL · On-site

$120 - $170/hr

Who You Are * 5 to 8 years leading ERP implementations, operations consulting, or complex SaaS deployments, including high-complexity or high-risk launches taken through go-live. * Deep fluency ...

Fulfil.IO, Inc.

Implementation Consultant (ERP)

Miami, FL · On-site

$120K - $150K/yr

Who You Are * 5 to 8 years leading ERP implementations, operations consulting, or complex SaaS deployments, including high-complexity or high-risk launches taken through go-live. * Deep fluency ...

Urban SDK

Account Executive

Jacksonville, FL · On-site

... implement and optimize our software for better urban planning and operational outcomes. The ideal candidate is a consultative seller with strong experience in SaaS sales (GovTech preferred) who can ...

Inovalon

Implementation Advocate

Tampa, FL · On-site

The Implementation Advocate is part of a consultative implementation team that partners directly ... Demonstrated experience with SaaS platforms and the ability to work across multiple operating ...

Vector Solutions

Implementation Manager

Tampa, FL · On-site

Be a consultative partner to guide configuration and implementation decisions based on the customer ... Experience working in a high growth SaaS environment. * Preferably a graduate of Bachelor's Degree ...

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Saas Implementation Consulting information

What is the difference between Saas Implementation Consulting vs SaaS Support Specialist?

AspectSaaS Implementation ConsultingSaaS Support Specialist
CredentialsTypically requires technical certifications, project management skillsCustomer service and technical support certifications
Work EnvironmentProject-based, consulting firms, client sitesHelp desks, call centers, remote support
Employer & IndustryConsulting firms, SaaS providers, enterprise clientsSaaS companies, tech support centers
Search & Comparison IntentUnderstanding consulting roles, project scopeTechnical support, troubleshooting

While SaaS Implementation Consulting focuses on deploying and configuring SaaS solutions for clients, SaaS Support Specialists handle ongoing technical support and troubleshooting. Both roles require technical knowledge, but consulting emphasizes project management and client interaction, whereas support centers on customer service and issue resolution.

How much do SaaS implementation consultants make?

SaaS implementation consultants typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior or specialized consultants with certifications can earn higher salaries, and some may receive bonuses or commissions based on project success.

What does a SaaS implementation consulting do?

A SaaS implementation consultant helps organizations deploy and integrate cloud-based software solutions by analyzing business needs, configuring the platform, and providing training. They ensure a smooth transition from legacy systems, often using project management and technical skills to optimize software performance and user adoption.

What are popular job titles related to Saas Implementation Consulting jobs in Florida?

For Saas Implementation Consulting jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Saas Implementation Consulting jobs in Florida look for?

The top searched job categories for Saas Implementation Consulting jobs in Florida are:

What cities in Florida are hiring for Saas Implementation Consulting jobs?

Cities in Florida with the most Saas Implementation Consulting job openings:

Saas Implementation Consulting jobs near you

Director, Implementation

Miami, FL • On-site, Remote

Upshop
Software Development • 51 - 200 employees
Learn more about Upshopexternal

Full-time

Posted 23 days ago

Job description

About Upshop
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 150+ retail chain accounts trust our software in over 30k+ stores, 9 countries, and 3 continents.
Role Overview
Upshop is seeking a Director of Implementation to lead our Implementation organization and drive successful customer deployments across our Total Store Operations platform.
This leader is responsible for developing and mentoring a high-performing team of Implementation Managers and Consultants while ensuring customers achieve successful business outcomes throughout their implementation journey.
The ideal candidate combines enterprise SaaS implementation leadership with a strong understanding of retail operations, preferably within grocery, convenience, or food retail environments. This individual will serve as a trusted advisor to customers, a mentor to implementation leaders, and a key contributor in scaling Upshop's Professional Services organization.
The Director of Implementation will also lead the evolution of Upshop's implementation practices, championing automation, AI-enabled delivery capabilities, and operational excellence initiatives that improve efficiency, accelerate customer outcomes, and create a more scalable and consistent delivery model.
Key Responsibilities
Team Leadership & Talent Development
  • Lead, mentor, and develop a team of Implementation Managers, Senior Consultants, and Implementation Consultants.
  • Foster a culture of accountability, continuous learning, collaboration, and customer obsession.
  • Establish clear performance expectations, coaching programs, career development plans, and succession strategies.
  • Drive implementation methodology adoption, process consistency, and operational excellence across the team.
  • Partner with Professional Services leadership on organizational planning, hiring, onboarding, and workforce development.
  • Develop implementation Centers of Excellence and reusable delivery assets that scale knowledge across the organization.
  • Lead the ongoing evolution of Upshop's implementation methodology, delivery frameworks, and best practices.
  • Identify opportunities to leverage automation, AI, and digital tooling to improve implementation efficiency, consistency, and customer outcomes.
  • Foster a culture of innovation and adoption of emerging technologies that enhance customer delivery.
  • Establish measurable delivery standards and KPIs focused on customer adoption, implementation quality, operational efficiency, and team development.

Customer Engagement & Delivery Leadership
  • Serve as an executive sponsor and escalation point for strategic customer implementations.
  • Build trusted relationships with customer sponsors, operational leaders, IT stakeholders, and executive teams.
  • Ensure customer objectives, adoption goals, and success metrics are clearly defined and achieved.
  • Guide implementation teams through complex deployments, organizational change initiatives, testing, launch activities, and post-launch adoption.
  • Lead risk identification, mitigation planning, and issue resolution efforts across the implementation portfolio.
  • Partner closely with Customer Success to ensure smooth transitions from implementation to long-term customer adoption and value realization.
  • Collaborate with Sales and Solution Consulting to ensure customer expectations, implementation strategies, and success criteria are aligned from project inception.

Implementation Excellence
  • Own implementation delivery standards, methodologies, playbooks, and best practices across the organization.
  • Drive consistency across project planning, discovery, solution design, configuration, testing, training, launch, and hypercare activities.
  • Capture lessons learned and continuously improve implementation frameworks and operational processes.
  • Ensure implementations are delivered on time, within scope, within budget, and aligned to customer business outcomes.
  • Establish governance models that improve visibility, accountability, risk management, and delivery quality.
  • Partner with PMO leadership to improve delivery governance, forecasting, resource planning, and project execution.
  • Drive continuous improvement initiatives that reduce implementation timelines while maintaining exceptional customer outcomes.

Technical Leadership
  • Maintain deep knowledge of Upshop's platform architecture, data structures, integrations, and implementation requirements.
  • Provide guidance on solution architecture, data migration, system configuration, integration strategy, and technical deployment approaches.
  • Support complex integrations involving ERP, forecasting, inventory, ordering, POS, DSD, EDI, eCommerce, and other retail technology ecosystems.
  • Partner with Product and Engineering to improve implementation tooling, onboarding workflows, automation capabilities, and customer enablement resources.
  • Develop organizational expertise around modern cloud technologies, data platforms, integration frameworks, and scalable implementation approaches.
  • Maintain working knowledge of Microsoft Azure technologies, including Azure SQL Database, Azure Cosmos DB, APIs, data integration patterns, and cloud-based application architectures.
  • Champion the use of AI-enabled tools to improve project delivery, testing, documentation, training, knowledge management, customer onboarding, and internal operational efficiency.
  • Leverage data and analytics to identify trends, improve delivery performance, and enhance customer outcomes.

Operational Leadership
  • Monitor implementation portfolio health through operational, financial, and customer success metrics.
  • Oversee implementation forecasting, staffing, utilization, and capacity planning.
  • Support Statement of Work reviews, implementation estimates, change requests, and delivery commitments.
  • Ensure resource allocation aligns with strategic priorities and customer commitments.
  • Provide executive reporting on implementation performance, customer health, delivery risks, and organizational trends.
  • Partner across Product, Support, Customer Success, Sales, and Professional Services to continuously improve the end-to-end customer experience.

Required Qualifications
  • Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, and/or related field/experience.
  • 5+ years of experience leading enterprise software, SaaS, or technology implementations.
  • 3+ years of people leadership experience managing implementation, consulting, delivery, or professional services teams.
  • Proven experience leading customer-facing delivery organizations supporting enterprise customers.
  • Demonstrated success building, mentoring, and developing high-performing teams.
  • Strong knowledge of SaaS implementation methodologies and software deployment practices.
  • Experience managing multiple concurrent implementations and complex customer engagements.
  • Exceptional communication, stakeholder management, executive presentation, and relationship-building skills.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to travel up to 25%.

Preferred Qualifications
  • Grocery retail, food retail, convenience retail, or store operations experience strongly preferred.
  • Experience with forecasting, ordering, inventory, supply chain, fresh operations, DSD, merchandising, workforce management, or store execution solutions strongly preferred.
  • Experience with Microsoft Azure technologies, including Azure SQL Database, Azure Cosmos DB, cloud data platforms, and enterprise integration architectures.
  • Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems.
  • Experience leveraging AI-enabled tools, automation platforms, or emerging technologies to improve operational efficiency and customer outcomes.
  • Working knowledge of SQL, databases, Excel, and analytical tools.
  • Experience with Salesforce, Zendesk, Jira, Wrike, or similar enterprise platforms.
  • Experience scaling implementation organizations within high-growth SaaS environments.

Success Profile
The successful candidate:
  • Is a people-first leader who develops teams, mentors future leaders, and creates a culture of accountability and continuous improvement.
  • Builds trust with customer executives and serves as a strategic advisor throughout the implementation journey.
  • Understands grocery and retail operations and can translate customer objectives into scalable implementation strategies.
  • Balances strategic leadership with hands-on execution when customer success requires it.
  • Uses metrics and data-driven decision making to improve delivery performance and customer outcomes.
  • Embraces innovation and continuously seeks opportunities to modernize implementation practices through automation, AI, and scalable delivery frameworks.
  • Drives cross-functional alignment while maintaining a relentless focus on customer value realization.

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