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RWI Logistics

Customer Success Manager

Fort Thomas, KY · On-site

Customer Success Manager About the Role RWI Logistics is hiring a Customer Success Manager who understands what it truly means to run a full desk. This role is designed for someone who has managed ...

RWI Logistics

Software Architect

Fort Thomas, KY · On-site

Description This role is a hands-on technical contributor who designs, builds, and maintains the integrations, data pipelines, and application solutions that connect and power RWI's operational and ...

RWI Logistics

Software Architect

Fort Thomas, KY · On-site

Description This role is a hands-on technical contributor who designs, builds, and maintains the integrations, data pipelines, and application solutions that connect and power RWI's operational and ...

Ryan Specialty

AVP Enzo RWI

New York, NY · On-site

$200K - $250K/yr

Position Summary The Transactional Liability Underwriter is responsible for optimizing underwriting strategies, managing risk, and fostering strategic partnerships for profitable deals. The role ...

Ryan Specialty

AVP Enzo RWI

New York, NY

$200K - $250K/yr

Position Summary The Transactional Liability Underwriter is responsible for optimizing underwriting strategies, managing risk, and fostering strategic partnerships for profitable deals. The role ...

Ryan Specialty

AVP Enzo RWI

New York, NY · On-site

$200K - $250K/yr

Position Summary The Transactional Liability Underwriter is responsible for optimizing underwriting strategies, managing risk, and fostering strategic partnerships for profitable deals. The role ...

Diedre Moire

VP M&A Tax

Philadelphia, PA · On-site +1

$300K - $400K/yr

... RWI Transactional Risk Insurance _ . Enjoy the career path opportunities that only a major international company can provide while earning a top salary plus bonuses, and full company paid benefits ...

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How much do rwi jobs pay per year?

As of Jun 6, 2026, the average yearly pay for rwi in the United States is $65,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by RWI professionals when interpreting well log data, and how can they be addressed?

RWI (Reservoir Well Integrity) professionals often face challenges such as ambiguous log data, interference from formation fluids, and equipment limitations during well log interpretation. These obstacles can make it difficult to accurately assess reservoir properties and well integrity. To overcome these challenges, professionals typically rely on advanced interpretation software, collaborate closely with geologists and engineers, and implement rigorous quality control measures. Continuous training and staying updated with the latest industry technologies also help in mitigating potential errors and improving data reliability.

What is the difference between Rwi vs Geotechnical Engineer?

AspectRwiGeotechnical Engineer
Required CredentialsRWI certification, safety trainingEngineering degree, PE license
Work EnvironmentConstruction sites, safety inspectionsLaboratories, design offices, field investigations
Employer & Industry UsageConstruction, safety consultingEngineering firms, construction, consulting
Common Search & ComparisonYesNo

Rwi (Registered Welding Inspector) primarily focuses on welding safety, inspection, and certification within construction and manufacturing environments. In contrast, a Geotechnical Engineer specializes in soil, rock, and foundation analysis for construction projects. While both roles are involved in construction, Rwi emphasizes safety inspections, whereas Geotechnical Engineers focus on geotechnical analysis and design. Understanding these differences helps employers and professionals choose the right role based on credentials, work environment, and industry needs.

What are RWI (Reading and Writing Intervention) specialists?

RWI specialists are educators trained to deliver Reading and Writing Intervention programs, such as Read Write Inc., to support students who struggle with literacy skills. They work with individuals or small groups to improve reading fluency, comprehension, writing, and phonics. Their goal is to help students reach grade-level standards and build confidence in their literacy abilities. RWI specialists use structured, evidence-based methods tailored to each learner's needs.

What are the key skills and qualifications needed to thrive as an RWI (Reading/Writing Interventionist), and why are they important?

To thrive as a Reading/Writing Interventionist, you need expertise in literacy instruction, assessment strategies, and a background in education, typically supported by a teaching certificate or specialized endorsement. Familiarity with intervention programs, literacy assessment tools, and educational software is commonly required. Outstanding communication, patience, and the ability to motivate and support struggling learners are crucial soft skills. These abilities are essential for effectively addressing students' individual learning needs and driving measurable improvements in literacy outcomes.
More about Rwi jobs
What job categories do people searching Rwi jobs look for? The top searched job categories for Rwi jobs are:
Rwi jobs near you
Infographic showing various Rwi job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 87% Physical, 9% Hybrid, and 4% Remote job distribution, with an average salary of $65,228 per year, or $31.4 per hour.

Customer Success Manager

RWI Logistics

Fort Thomas, KY

Other

Posted 16 days ago

Job description

Customer Success Manager
About the Role
RWI Logistics is hiring a Customer Success Manager who understands what it truly means to run a full desk. This role is designed for someone who has managed customers end-to-end and knows how decisions on pricing, capacity, service, and communication directly impact margin, retention, and long-term growth.
You'll own strategic customer relationships, protect and grow accounts, and partner closely with Operations, Capacity, and Sales to ensure freight moves profitably and consistently. If you've lived the day-to-day of brokerage and want to focus more on strategic account management and customer outcomes, this role is a natural next step.
What You'll Do:
Own the Customer Relationship
  • Serve as the primary point of contact for assigned accounts, handling daily communication, escalations, and long-term strategy
  • Leverage your full-desk experience to anticipate customer needs and proactively solve problems before they escalate
  • Lead QBRs, strategic planning conversations, and performance reviews that drive trust and retention
  • Clearly communicate service performance, market conditions, and improvement opportunities
Drive Service & Execution
  • Partner with Operations and Capacity teams to ensure freight is executed to customer expectations and routing guides
  • Monitor service KPIs, on-time performance, and exception trends daily
  • Jump in to resolve service issues, understanding when to push internally and when to reset expectations with customers
  • Support corrective action planning for service gaps or margin erosion
Grow and Protect the Account
  • Identify opportunities to grow volume, lanes, and services within existing accounts
  • Support pricing conversations, RFPs, and bid strategies using real market insight
  • Balance service excellence with margin discipline, using data to guide decisions
  • Introduce value-added solutions that increase stickiness and wallet share
Be the Internal Quarterback
  • Act as the bridge between customers and internal teams including Operations, Capacity, Finance, and Technology
  • Lead customer onboarding, transitions, and post-implementation reviews
  • Ensure internal alignment on priorities, forecasts, and service strategy
Reporting & Analytics
  • Own customer scorecards, dashboards, and performance reporting
  • Track KPIs including service failures, volume trends, claims, and profitability
  • Use data to identify risks early and recommend strategic adjustments
What We're Looking For
Experience
  • 3-5+ years in freight brokerage, logistics, or transportation
  • Hands-on full-desk experience strongly preferred
  • Proven background managing customer relationships while balancing service and margin
Skills
  • Strong understanding of brokerage operations, capacity dynamics, and pricing strategy
  • Comfortable working in a fast-paced, high-accountability environment
  • Data-driven, organized, and proactive
  • Confident communicator who can navigate tough customer conversations
Technical
  • Experience with TMS platforms (MercuryGate or similar preferred)
  • Strong Excel and reporting skills
  • Familiarity with CRM tools and customer performance analytics
Why RWI Logistics
At RWI, we value people who understand brokerage from the inside out. You'll have the opportunity to focus on strategic customer management, influence internal decision-making, and build long-term partnerships-without having to juggle an entire book alone.
RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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