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Roto Rooter Jobs (NOW HIRING)

Roto-Rooter

Customer Service Representative

Tempe, AZ

$15.50 - $21.25/hr

Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S ...

Roto-Rooter

Customer Service Representative

Lombard, IL

$17 - $19/hr

Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S ...

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How much do roto rooter jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for roto rooter in the United States is $14.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $15.38 per hour, depending on experience, location, and employer.

What is a Roto Rooter job?

A Roto Rooter job typically involves diagnosing and fixing plumbing issues, such as clogged drains, sewer line problems, and plumbing repairs. Technicians use specialized equipment like drain snakes and hydro-jetting machines to clear blockages and maintain plumbing systems. They may also perform pipe repairs, leak detection, and septic system maintenance. The job requires mechanical skills, physical labor, and customer service to explain issues and solutions to clients.

What are the key skills and qualifications needed to thrive in the Roto Rooter position, and why are they important?

To thrive as a Roto Rooter, you need a strong understanding of plumbing systems, problem-solving abilities, and physical stamina, typically supported by a high school diploma or equivalent and relevant plumbing or drain cleaning experience. Familiarity with specialized drain cleaning equipment, pipe inspection cameras, and sometimes a plumber’s license or apprenticeship is important for the role. Excellent customer service, communication skills, and a professional attitude are key soft skills that help build trust with clients and ensure effective teamwork. These skills are critical for diagnosing and resolving a range of plumbing issues efficiently and professionally, which leads to customer satisfaction and repeat business.

What are some typical challenges faced by Roto Rooter professionals on the job?

Roto Rooter professionals often encounter unexpected issues such as severely clogged pipes, outdated plumbing systems, or difficult-to-access areas, which require creative problem-solving and adaptability. The work can sometimes involve responding to emergency calls outside traditional work hours and working in confined or unsanitary environments. However, each job offers the opportunity to develop technical skills and see immediate, tangible results from your efforts. Team members are usually supported by experienced colleagues and ongoing training, which helps them handle these challenges effectively and safely.

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What states have the most Roto Rooter jobs? States with the most job openings for Roto Rooter jobs include:
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Roto Rooter jobs near you
Customer Service Representative-2nd shift

Customer Service Representative-2nd shift

Roto-Rooter

Linthicum Heights, MD

$17 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Roto-Rooter rating

6.6

Company rating: 6.6 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

150th of 217 rated repair and maintenance companies

Job description

Overview
Call Center Customer Service Representative, 2nd Shift
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
Hiring immediately for Customer Service Representative for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Baltimore-area call center, located in Linthicum, MD, operating on the evening shift (until 10:00 p.m.). The hourly pay rate for this position is $17.00-$19.00, depending on experience.
Responsibilities
  • Be the first point of contact with our customers.
  • Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
  • Data entry, including customer contact information and relevant details concerning their plumbing problems.
  • Schedule a service call based on customer's availability and convenience.
  • Discuss additional services and products we have available that may be helpful.
  • Be a trusted informational resource for Roto-Rooter customers.
Requirements
  • Bilingual skills are a plus!
  • Strong customer service focus
  • AS400 knowledge is preferred
  • Prior call center experience is helpful
  • Able to work in a fast-paced environment
  • Excellent oral and written communication skills
  • A Working knowledge of Microsoft Word and Excel programs
  • Self-starter who is organized and thorough with attention to detail
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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