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Roto Rooter Jobs in Chicago, IL (NOW HIRING)

Roto-Rooter

Customer Service Representative

Lombard, IL · On-site

$17 - $19/hr

Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S ...

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Roto Rooter information

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$5

$15

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How much do roto rooter jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for roto rooter in Chicago, IL is $15.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $15.87 per hour, depending on experience, location, and employer.

What is a Roto Rooter?

A Roto Rooter job typically involves diagnosing and fixing plumbing issues, such as clogged drains, sewer line problems, and plumbing repairs. Technicians use specialized equipment like drain snakes and hydro-jetting machines to clear blockages and maintain plumbing systems. They may also perform pipe repairs, leak detection, and septic system maintenance. The job requires mechanical skills, physical labor, and customer service to explain issues and solutions to clients.

What are the key skills and qualifications needed to thrive as a Roto Rooter?

To thrive as a Roto Rooter, you need a strong understanding of plumbing systems, problem-solving abilities, and physical stamina, typically supported by a high school diploma or equivalent and relevant plumbing or drain cleaning experience. Familiarity with specialized drain cleaning equipment, pipe inspection cameras, and sometimes a plumber’s license or apprenticeship is important for the role. Excellent customer service, communication skills, and a professional attitude are key soft skills that help build trust with clients and ensure effective teamwork. These skills are critical for diagnosing and resolving a range of plumbing issues efficiently and professionally, which leads to customer satisfaction and repeat business.

What are some typical challenges faced by Roto Rooter professionals on the job?

Roto Rooter professionals often encounter unexpected issues such as severely clogged pipes, outdated plumbing systems, or difficult-to-access areas, which require creative problem-solving and adaptability. The work can sometimes involve responding to emergency calls outside traditional work hours and working in confined or unsanitary environments. However, each job offers the opportunity to develop technical skills and see immediate, tangible results from your efforts. Team members are usually supported by experienced colleagues and ongoing training, which helps them handle these challenges effectively and safely.

Do you have to be a licensed plumber to work for Roto-Rooter?

Roto-Rooter employs both licensed plumbers and entry-level technicians; licensing requirements depend on the specific position and state regulations. Licensed plumbers typically need to have completed apprenticeships and passed licensing exams, while other roles may require on-the-job training or certification. It is important to review the job description and local licensing laws for specific requirements.

Is Roto Rooter a good job?

Roto-Rooter technicians perform plumbing and drain cleaning services, often working outdoors or in confined spaces. The job typically requires physical strength, technical skills, and the ability to operate specialized tools, with pay rates varying by location and experience. Overall, it can be a stable trade job for those interested in hands-on work and problem-solving.

What are popular job titles related to Roto Rooter jobs in Chicago, IL?

For Roto Rooter jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Roto Rooter jobs in Chicago, IL look for?

The top searched job categories for Roto Rooter jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Roto Rooter jobs?

Cities near Chicago, IL with the most Roto Rooter job openings:

Roto Rooter jobs near you
Infographic showing various Roto Rooter job openings in Chicago, IL as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $31,934 per year, or $15.4 per hour.

Customer Service Representative

Roto-Rooter

Lombard, IL • On-site

$17 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Roto-Rooter rating

6.6

Company rating: 6.6 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

200th of 279 rated repair and maintenance companies

Job description

Overview
Call Center Customer Service Representative, 2nd Shift
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The pay range for this position is $17.00-$19.00, depending on experience.
This position will require 3-4 weeks of training during the first shift before the schedule will be completely second shift scheduling.
Responsibilities
Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Chicago area Call Center. We are a 24-hour service provider, so our call center stays busy overnight.
  • Be the first point of contact with our customers.
  • Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
  • Data entry, including customer contact information and relevant details concerning their plumbing problems.
  • Schedule a service call based on customer's availability and convenience.
  • Discuss additional services and products we have available that may be helpful.
  • Be a trusted informational resource for Roto-Rooter customers.
Requirements
  • Bilingual skills are a plus!
  • Strong customer service focus
  • AS400 knowledge is preferred
  • Prior call center experience is helpful
  • Able to work in a fast-paced environment
  • Excellent oral and written communication skills
  • A working knowledge of Microsoft Word and Excel programs
  • Self-starter who is organized and thorough with attention to detail
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
  • Medical insurance with a Prescription Drug Card
  • Accident and Critical Illness Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Training
  • Life Insurance
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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