Rosco Jobs (NOW HIRING)

Position Overview: To deliver exceptional customer service by accurately processing orders, providing timely product information, and ensuring a positive customer experience across all interactions.

Job Summary

·       Professionally manage a high volume of customer orders and inquiries via phone, email, and other electronic channels.

·       Deliver service that meets or exceeds customer expectations.

·       Provide current product information and ensure accuracy when orders are entered and processed.

·       Serve as a liaison between customers and internal departments, including sales, technical support, product management, purchasing, production, dispatch, and accounting.

·       Work effectively in a fast-paced, high-volume environment.

·       Resolve customer issues promptly, professionally, and efficiently.

·       Document customer inquiries, concerns, interactions, and transactions accurately.

·       Coordinate purchase order processing, verify inventory availability, and track billing and delivery status.

·       Perform other duties as assigned by management.

Competencies/Behaviors

·       Customer Service: Responds promptly to customer inquiries, resolves conflicts professionally and patiently, and remains calm under pressure.

·       Interpersonal Skills: Demonstrates courtesy, flexibility, and a service-oriented approach while building trust and maintaining strong relationships.

·       Communication: Communicates clearly and professionally by phone and email, listens attentively, asks relevant questions, and writes effectively.

·       Attention to Detail: Maintains a high level of accuracy and thoroughness in all work.

·       Time Management: Manages time effectively, meets productivity standards, and completes work in a timely manner.

·       Problem Solving: Identifies issues, gathers relevant information, evaluates options, and implements effective solutions with minimal supervision.

·       Teamwork: Contributes to a positive team environment, treats others with respect, and upholds company values, policies, and procedures.

·       Professionalism: Demonstrates tact, accountability, follow-through, and the ability to build effective working relationships internally and externally.

·       Technical Aptitude: Demonstrates willingness to learn, improve job knowledge, and apply training effectively.

·       Productivity and Quality: Produces accurate, thorough work while meeting performance expectations and deadlines.

Education and Experience

·       Proficiency with Microsoft Office and standard internet-based applications.

·       1+ years of customer service experience preferred.

·       Industry experience or product knowledge is a plus; training will be provided for the right candidate.

*PLEASE NOTE* We are offering a Hybrid schedule at either our Stamford, CT or Burbank, CA office.