Root Cause Analyst Jobs in Georgia (NOW HIRING)

JR200664 Infrastructure Services Analyst Sr Advisor

The Infrastructure Services Analyst Sr Advisor, solves problems, performs analysis, researches, and tests functions for systems and networks.

LOCATION: Hybrid 1: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How you will make an impact:

• Provides trouble resolution on complex problems.

• Serves as an escalation point for the most complex systems issues or resolutions.

• Develops root cause analysis activities that resolve significant system issues.

• Provides advanced trouble resolution and serves as point of technical escalation on complex problems.

• Provides advanced technical guidance and leadership to the technical engineers within the organization.

• Represents major upgrades and business system replacements in change control.

• Develops reports supporting strategy and direction for management.

• Acts as a subject matter expert among peers, with manager and senior management.

• Serves as technical merger and acquisition lead as needed.

• Work alongside architects to develop standard operational procedures.

• Mentor operations team members.

• Leads incident recoveries; may organize the efforts of other analysts as part of incident recovery; leads root cause analysis efforts.
  

Active Directory Expertise

• Forest and domain architecture

• Organizational Unit (OU) design and management

• Group Policy Objects (GPOs)

• LDAP services

• Trust relationships

• Public Key Infrastructure (PKI) and certificate services

• Federation technologies

• Kerberos authentication

Microsoft Entra ID Expertise

• Microsoft Entra Connect and Cloud Sync

• Privileged access management

• Just-in-Time (JIT) administration

• Zero Trust architecture

• Multi-Factor Authentication (MFA) enforcement

• Conditional Access policies

Security, Compliance, and Technical Skills

• Conduct security assessments, audits, and remediation activities.

• Support compliance requirements, including SOX, HIPAA, PCI, and GDPR.

• Advanced PowerShell automation and scripting skills.

• Experience developing technical documentation, standards, and operational procedures.

• Strong written and verbal communication skills with the ability to create clear technical documentation.

Minimum Requirements:

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years of experience in one or more of the following: information systems, computer networking, telecommunications, systems development and management; significant experience with multiple technical and business disciplines; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Candidates from all states are welcome to apply; however, they must reside within commuting distance of an Elevance Health PulsePoint office.

• Standard business hours (approximately 8:00 AM - 5:00 PM).

• This role participates in an on-call rotation, which includes one week as the primary on-call resource and one week as the secondary on-call resource. Occasional after-hours support may be needed for critical business issues.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.