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Rolex Usa Jobs (NOW HIRING)

Richemont

QC and Photography Coordinator

Fort Worth, TX · On-site

$19 - $26/hr

With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more ... Fort Worth TX, USA Role insight You will be responsible for the Quality Control check of watches ...

Richemont

Sales Associate

New York, NY · On-site

$25 - $29/hr

With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more ... France, USA, Switzerland, and HK SAR. Watchfinder's success to date has been down to the skills ...

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Rolex Usa information

What are the key skills and qualifications needed to thrive at Rolex USA, and why are they important?

To thrive at Rolex USA, candidates typically need expertise in luxury retail, customer service, and product knowledge, supported by relevant experience or education in sales or horology. Familiarity with point-of-sale (POS) systems, inventory management software, and, for technical roles, watchmaking certifications like WOSTEP are often required. Exceptional interpersonal skills, attention to detail, and professionalism help individuals build customer trust and uphold the brand’s prestige. These skills ensure a superior client experience and maintain Rolex's reputation for excellence in the luxury market.

Is Rolex a good employer?

Rolex is known for offering competitive wages, comprehensive benefits, and a professional work environment. Employees often cite opportunities for skill development and a strong company reputation as advantages of working there.

How do you get a job with Rolex?

To get a job with Rolex, candidates should review current openings on the company's official careers page, prepare a tailored resume highlighting relevant skills such as watchmaking, sales, or customer service, and submit an application online. Relevant experience, certifications, and a strong understanding of luxury retail or watchmaking can improve chances of selection.

Who is the CEO of Rolex USA?

Rolex USA does not have a separate CEO; the company is part of Rolex SA, with the overall CEO being the President and CEO of Rolex SA. Leadership roles may vary by region, but the global executive team oversees operations across markets including the USA.

What is the difference between Rolex Usa vs Watchmaker?

AspectRolex UsaWatchmaker
Required CredentialsHigh school diploma, Rolex-specific training, watchmaking certificationsHigh school diploma, watchmaking or horology certification, apprenticeship experience
Work EnvironmentAuthorized Rolex service centers, retail stores, corporate officesIndependent workshops, repair shops, manufacturing facilities
Employer & IndustryRolex authorized dealers and service centers in the luxury watch industryWatch manufacturing companies, repair shops, horology industry

Rolex Usa typically employs watchmakers to service and repair Rolex watches within authorized centers, focusing on luxury brand standards. Watchmakers may work for various brands or repair shops, often with broader horology skills. While both roles require technical expertise, Rolex Usa positions are more specialized in servicing Rolex watches within a luxury retail environment.

What is Rolex USA and what do they do?

Rolex USA is the American subsidiary of Rolex SA, the world-renowned Swiss luxury watchmaker. They are responsible for the sales, marketing, distribution, and servicing of Rolex watches throughout the United States. Rolex USA works with authorized retailers and service centers to provide customers with genuine products and after-sales support. The company upholds the brand's reputation for quality, precision, and luxury within the U.S. market.

What does a typical workday look like for an employee at Rolex USA, and how do teams usually collaborate on projects?

At Rolex USA, employees typically work in a structured, professional environment with a strong emphasis on quality and attention to detail. Daily responsibilities vary by department but often include collaborative meetings, progress updates, and cross-functional teamwork involving sales, marketing, and technical service teams. Employees frequently work together to uphold the brand's high standards and ensure seamless customer experiences. Regular training and professional development opportunities are provided, helping staff stay updated on industry trends and product innovations.

Are there entry-level jobs at Rolex?

Rolex offers entry-level positions such as manufacturing, assembly, and customer service roles that typically require minimal experience and may provide on-the-job training. These positions often require attention to detail, basic technical skills, and a high school diploma or equivalent.
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Rolex Usa jobs near you
QC and Photography Coordinator

QC and Photography Coordinator

Richemont

Fort Worth, TX • On-site

$19 - $26/hr

Full-time

Posted yesterday

Richemont rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.
Reporting to: Servicing Operations Manager
Location: Fort Worth TX, USA
Role insight
You will be responsible for the Quality Control check of watches here in our Fort Worth Hub , as well as taking pictures and preparing watches for sale on the website. Liasing with the servicing team and Photography department , you will make sure the product looks at its best prior to sale. Additionally you will support aftersales team with warranty and sales returns.
Responsibilities
  • Carry out Quality Control checks on stock watches prior to sale, including timing and pressure tests, condition check , and following the 3 day qc process.
  • Take photos of the watches , ready to go on the website.
  • Conducting the inspection process of all new potential Watchfinder stock
    • Taking a set of pre-defined images of each watch for authentication
    • Liaising with servicing inspection team in other platforms to ensure authenticity of new product.
    • Removing and refitting case backs using specialist equipment where the upmost care is taken during this operation
    • Adding detailed information to servicing reports on TS to record condition, mechanical function of watches. This includes using machinery to complete Timing & Water Resistance checks.
    • Exterior assessment of the watch, detailing any knocks, marks/dents etc.
    • Making recommendations on what if any external parts need to be replaced to restore condition of watch
  • Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory. (Stock Audits & Daily Stock Counts)
  • Warranty inspection process - You will need to complete a diagnosis process to identify faults with warranty returns
  • Processing work upon notifications given by UK as to how watches are to be repaired and made ready for sale
  • Fitting and removal of straps and bracelet adjustments
  • Liaise with members of staff to keep them up to date with due dates, delays etc.
  • Identify and deal proactively with any delays or problems that may arise.

About you ...
  • Excellent organizational skills, with a keen eye for detail and ability to relay technical information
  • Commercially astute, understand the principles of customer service
  • Methodical approach to work
  • Able to communicate effectively over the phone, via email and face-to-face
  • Vigilant, ability to identify problems before they arise. This should be dealt with in a quick and professional manner and not to delay customers on updates
  • Conscientious, someone who understands customer requirements and has worked in a customer focused role
  • Ability to multi-task and enjoy working within a busy environment
  • Able to follow processes and procedures
  • Native speaker in the local language, fluent in English and any other languages would be beneficial
  • Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.

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