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Operations Manager

Location : Atlanta, GA

Work Model: Hybrid - In-Office Tue – Thu

Hours: 9:00 AM – 6:00 PM

About the Role

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This role owns delivery governance, operational excellence, and continuous improvement across policy administration and financial operations in a regulated environment. Deep Life & Annuities expertise, Infosys McCamish platform proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.

Responsibilities

• Client Governance — Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.
• Operations Excellence — Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps.
• Platform & Technology — Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.
• People & Performance — Lead a cross-functional team through goal-setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.
• Change Management — Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs.
• Compliance & Improvement — Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results.
• Reporting & Insights — Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.
• Training & Knowledge — Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes.

Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.
• Track record managing senior client stakeholders and owning outcomes in a regulated environment.
• Bilingual proficiency in Spanish or Portuguese — mandatory.
• Strong analytical skills with the ability to translate operational data into financial insights.

Required Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.
• Track record managing senior client stakeholders and owning outcomes in a regulated environment.
• Bilingual proficiency in Spanish or Portuguese — mandatory.
• Strong analytical skills with the ability to translate operational data into financial insights.

Preferred Qualifications

• LOMA certifications (FLMI or ALMI) — strongly preferred.
• Hands-on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting.
• Demonstrated success leading process improvement initiatives with measurable outcomes.
• Knowledge of the Infosys McCamish platform and related systems.

Core Competencies

• Life Insurance Knowledge — Expert understanding of L&A operations, value chain, and financial controls with the ability to apply domain judgment to complex decisions.
• Business Acumen — Translates operational metrics to P&L impact; frames automation, AI, and training investments with ROI and risk trade-offs.
• Customer Orientation — Builds strong client and stakeholder relationships through proactive communication and high-quality, timely delivery.
• Change Management — Manages process changes and implementations with structured transition planning, training, and governance.
• Innovation Mindset — Identifies and scales analytics, RPA, and GenAI improvements in production workflows with appropriate auditability and controls.

About Us

Infosys McCamish Systems,(https://www.infosysbpm.com/mccamish.html.) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. (https://www.infosysbpm.com/) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability