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Roadside Assistance Service Manager Jobs (NOW HIRING)

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Many of our contracted customers depend on our 24/7 Roadside Assistance service to deliver a safe ... management, attention to detail, & task-oriented skills required • Must be able to learn ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

Many of our contracted customers depend on our 24/7 Roadside Assistance service to deliver a safe ... management, attention to detail, & task-oriented skills required • Must be able to learn ...

PAL OF DALLAS LLC

Roadside Assistance Tech

Carrollton, TX · On-site

$40K - $60K/yr

Respond promptly to roadside service calls throughout the Dallas/Carrollton area * Perform tire ... Provide fuel delivery, lockout assistance, and basic vehicle troubleshooting * Safely tow or winch ...

Europcar

Roadside Assistance Agent

Tulsa, OK

$13.75 - $18/hr

Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles * Determine a preliminary course of action based on the information presented by the ...

New

Ferrovial

Roadside Assistance Technician (SSP)

Charlotte, NC · On-site

$36K - $37K/yr

An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all ... Available on-call after hours for emergency maintenance service, as needed * Performs miscellaneous ...

Allstate

Roadside Assistance Side Gig

AR

$17.75 - $24.25/hr

GHRN offers tire change, fuel delivery, jump start and lockout services. Our rescuers come from a ... roadside assistance pros (looking for additional work), transportation pros (courier, drivers ...

Allstate

Roadside Assistance Side Gig

Rock Hill, SC

$15.50 - $21.25/hr

GHRN offers tire change, fuel delivery, jump start and lockout services. Our rescuers come from a ... roadside assistance pros (looking for additional work), transportation pros (courier, drivers ...

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Roadside Assistance Service Manager information

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$20K

$74.7K

$138K

How much do roadside assistance service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for roadside assistance service manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Roadside Assistance Service Manager jobs?

For Roadside Assistance Service Manager jobs, the most frequently searched job titles are:

Roadside Assistance Territory Manager - Connecticut

Newington, CT • On-site

AAA Club Alliance, Inc.
Personal Services • 1 - 5K employees
Learn more about AAA Club Alliance, Inc.external

$52K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

AAA Club Alliance is looking for a Roadside Assistance Territory Manager to join our team! As a Roadside Assistance Territory Manager, you will grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards and work closely with local contractors who assist our AAA member with Emergency Roadside Assistance. The territory will be the central Connecticut Market:
  • Hartford County
  • Tolland County

PLEASE NOTE: The position is work from home but candidate must reside within a commutable distance from the assigned territory. This role will require frequent travel throughout the assigned territory (central Connecticut).
At AAA, your success is our success. What we can offer you:
  • The starting base compensation for this position is $52,663 to $98,477 annually. Actual pay will be based on factors such as applicant experience and geographic location.
  • Paid Time Off accrual beginning day one + 8 Paid Holidays!
  • 401(k) plan with a company match of up to 7%
  • Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance
  • Flexible Spending Accounts for Dependent Care, Health Care and Medical Care.
  • Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health.
  • Tuition reimbursement
  • Free AAA Premier Level Membership and Discounts

What we are looking for:
  • Bachelor's Degree; equivalent experience may be considered in lieu of degree
  • 4+ years' experience in account or vendor management, business consultation, or business ownership role; or 8+ years' experience in a dispatch role; or 5+ years' experience in a fleet supervisory role that includes working with vendors/service providers/drivers.
  • Experience in complaint handling and arbitration techniques.
  • Valid driver's license and good driving record.

The primary duties of the Roadside Assistance Territory Manager are to:
  • Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation.
  • Handles or assists in the on-boarding of successful RA candidates after management approval.
  • Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship.
  • Provides RA facilities with guidance to improve efficiencies, and reduce costs.
  • Promotes and supports participation in the delivery of:
    • Roadside Assistance by AAR facilities
    • AAR program by Roadside Assistance providers
    • and/or the Battery program
  • Conducts training sessions on RA procedures and program standards for approved facilities and their employees.
  • Promotes and supports the AAA equipment programs (Network of Savings) among assigned facilities including but not limited to vendors for equipment, uniforms, services, etc.
  • Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards including, but not limited to, service delays, service driver demeanor, service charges, mechanical repairs and vehicle damage.
  • May inspect vehicles in cases where members allege property damage, mechanical damage, improper repair or other complaints relating to RA service facilities.
  • Communicates - verbal and written - with AAA Members, Affiliate AAA Clubs and Contract Facilities regarding Roadside Assistance service related damage complaints or service issues.
  • Inspects Roadside Assistance facilities and equipment as needed to resolve Member issues.
  • Utilizes most current recruitment tools and processes to recruit Roadside Assistance facilities to ensure each assigned territory is adequately serviced to respond to members' service requests in order to meet/exceed AAA Quality Standards.
  • Respond to inquiries from interested facilities (RA) and outlines the appropriate program(s) to the owners. Will conduct equipment evaluation(s) to ensure standards can be met.
  • May provide guidance or assistance in helping prospective RA owners to start up a new business.
  • Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate.
  • Interacts with the Payments Department to investigate and make decisions to resolve any billing disputes with a contract facility.
  • Develops skills and proficiency to manage projects with minimal supervision, working with Automotive Solutions Management on the development of new programs or enhancements to current programs.
  • Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry.
  • Other duties as assigned.

Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Automotive

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