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Roadside Assistance Operation Manager Jobs (NOW HIRING)

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive ... Must have strong problem-solving skills Time management, attention to detail, & task-oriented ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive ... management, attention to detail, & task-oriented skills required • Must be able to learn ...

Penske

Roadside Assistance Coordinator II

Reading, PA · On-site

The 24/7 Roadside Assistance Coordinator II is primarily responsible for organizing comprehensive ... management, attention to detail, & task-oriented skills required • Must be able to learn ...

TrxNow®

Vendor Account Manager

Johnson City, TN

$18 - $22/hr

This is a great opportunity for someone with experience in vendor management, account management, dispatch operations, customer service leadership, or roadside assistance operations. If you are a ...

AAA

Call Center Representative - Roadside Assistance

$16.50 - $20.50/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside ... As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally ...

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Roadside Assistance Operation Manager information

See salary details

$20K

$74.7K

$138K

How much do roadside assistance operation manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for roadside assistance operation manager in the United States is $74,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Roadside Assistance Operation Manager jobs?

For Roadside Assistance Operation Manager jobs, the most frequently searched job titles are:

Roadside Assistance Territory Manager

Newington, CT • On-site

Jobtailor
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Other

Posted 7 days ago

Job description

  • Grow and manage contractor relationships to ensure delivery of Roadside Assistance meets or exceeds Quality Standards
  • Work closely with local contractors assisting AAA members with Emergency Roadside Assistance
  • Gather information and documentation to assist management in determining eligibility for Roadside Assistance participation
  • Handle or assist with onboarding successful Roadside Assistance candidates after management approval
  • Protect the AAA brand by managing logo use and ensuring compliance throughout contractor relationships
  • Guide Roadside Assistance facilities to improve efficiencies and reduce costs
  • Promote and support Roadside Assistance, AAR, and Battery program participation
  • Conduct training sessions on Roadside Assistance procedures and program standards
  • Promote and support AAA equipment programs among assigned facilities
  • Investigate and resolve member complaints with Member Relations
  • Inspect vehicles, facilities, and equipment as needed to resolve member issues
  • Communicate with AAA members, Affiliate AAA Clubs, and contract facilities regarding service complaints and issues
  • Recruit Roadside Assistance facilities to adequately service the assigned territory
  • Respond to interested facilities and outline appropriate programs
  • Conduct equipment evaluations
  • Assist prospective Roadside Assistance owners with starting a new business
  • Analyze performance gaps and service issues and report findings to management
  • Investigate and resolve billing disputes with contract facilities
  • Manage projects with minimal supervision and support development of new or enhanced programs
  • Attend towing association meetings and trade shows
  • Perform other duties as assigned
Requirements
  • Bachelor’s Degree; equivalent experience may be considered in lieu of degree
  • 4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers
  • Experience in complaint handling and arbitration techniques
  • Valid driver’s license and good driving record
  • Candidate must reside within a commutable distance from the assigned territory
  • Frequent travel throughout the assigned territory required
Core Competencies

Demonstrates expertise in contractor relationship management, complaint resolution, and operational efficiency within Roadside Assistance programs. Proven ability to conduct training, analyze performance gaps, and support business development initiatives.

Highest-signal resume keywords
  • Contractor Relationship Management
  • Complaint Handling
  • Operational Efficiency Improvement
  • Training and Development
  • Vendor Management
Hard Skills
  • Account Management
  • Business Consultation
  • Fleet Supervision
  • Performance Analysis
  • Equipment Evaluation
Soft Skills
  • Communication
  • Problem Solving
  • Interpersonal Skills
Certifications & Qualifications
  • Valid Driver’s License
Industry Keywords
  • Roadside Assistance
  • Quality Standards
  • Emergency Services
  • Member Relations
  • Business Ownership
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