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Roadside Assistance Provider Jobs (NOW HIRING)

Ferrovial

Roadside Assistance Technician (SSP)

Charlotte, NC · On-site

$35K - $35K/yr

Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on-call after hours for emergency incident response, as needed

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How much do roadside assistance provider jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for roadside assistance provider in the United States is $31.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $28.37 per hour, depending on experience, location, and employer.

What is a roadside assistance provider?

Roadside assistance providers are professionals or companies that offer services to motorists whose vehicles have broken down or encountered issues while on the road. These services can include towing, jump-starting a dead battery, changing flat tires, fuel delivery, lockout assistance, and minor mechanical repairs. The goal is to help drivers quickly and safely get back on the road or transport their vehicles to a repair facility if needed. Many roadside assistance providers operate 24/7 and can be reached by phone, app, or through membership programs offered by insurance companies or automobile clubs.

What are the key skills and qualifications needed to thrive as a roadside assistance provider, and why are they important?

To thrive as a Roadside Assistance Provider, you need solid automotive knowledge, a valid driver's license, and sometimes certifications in vehicle recovery or towing. Familiarity with GPS navigation, dispatch software, and diagnostic tools is typically required. Strong customer service, problem-solving abilities, and the capacity to stay calm under pressure are essential soft skills. These qualifications ensure that providers can quickly and safely assist drivers in distress, delivering reliable service and maintaining safety on the road.

What are some common challenges faced by roadside assistance providers while on the job?

Roadside Assistance Providers often work in unpredictable environments, facing challenges such as inclement weather, heavy traffic, and assisting distressed motorists in unsafe locations. Quick problem-solving and strong communication skills are essential, as providers must assess situations rapidly and reassure customers while ensuring their own safety. Additionally, providers may need to work irregular hours, including nights and weekends, to respond to emergencies. Collaboration with dispatchers, tow truck operators, and law enforcement is common to ensure efficient and safe resolutions.

What is the difference between Roadside Assistance Provider vs Towing Technician?

AspectRoadside Assistance ProviderTowing Technician
Required CredentialsDriver's license, basic vehicle repair knowledgeDriver's license, specialized towing certifications
Work EnvironmentOn-road, roadside locations, customer sitesGarage, roadside, towing yards
Employer & Industry UsageInsurance companies, roadside service companiesTowing companies, auto repair shops
Common Search & ComparisonYesYes

Roadside Assistance Providers primarily offer on-the-spot help such as jump-starts, tire changes, and fuel delivery, often working directly with customers or insurance companies. Towing Technicians focus on transporting vehicles from the scene to repair facilities, requiring specialized towing certifications. While both roles involve vehicle assistance, their work environments and certifications differ, making them distinct but related careers in vehicle support services.

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Cities with the most Roadside Assistance Provider job openings:

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What job categories do people searching Roadside Assistance Provider jobs look for?

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Roadside Assistance Provider jobs near you
Infographic showing various Roadside Assistance Provider job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $66,177 per year, or $31.8 per hour.

Roadside Assistance Technician (SSP)

Ferrovial

Charlotte, NC • On-site

$35K - $35K/yr

Full-time

Retirement, PTO

Re-posted 6 days ago

Job description

About us:
I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.
What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description:
**Candidate must be available to attend 4 weeks of paid training in Raleigh**
As the Roadside Assistance Technician, you will operate a high equipped vehicle for performing roadside assistance operations, such as accident management, abandoned vehicles tagging and minor assistances (tire change and provide fuel and/or water). An I-77 MP Traffic Management Center operator will be dispatching and assisting you during all events. You will also work in occasions with maintenance personnel, for providing them traffic control and other maintenance duties. You will receive a full training period and constant refreshers to ensure that the roadside assistance is performed on the safest way possible.
We do require open availability; the coverage requirement is 24/7/365 instead of a specific shift. We will do everything we can to not assign people rotating or crazy shifts, but we do have to consider business needs.
We're looking for team members that are available to cover multiple shifts when needed.
Functions key to success:
  • Operates assigned vehicles (pick-ups) and 6-wheel trucks with mounted crash attenuators

  • Inspects equipment for proper operating condition, makes minor repairs or adjustments, lubricates and assists in making repairs as required

  • Excellent customer relationship and friendly approach to stranded vehicles

  • Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on-call after hours for emergency incident response, as needed

  • Adapts easily to changes during the event and fast decision maker

  • Performs miscellaneous duties, such as general traffic control, pavement repair, roadside assistance, pushing vehicles out of travel lanes and debris and animal carcasses removal

  • Available on-call after hours for emergency maintenance service, as needed

  • Performs miscellaneous maintenance on the I-77 Express Lanes Project as required.

  • Performs miscellaneous building maintenance as required

  • Any other job duties as assigned

What you bring to the table:
To perform this job successfully, you must be able to perform each essential duty satisfactory.
Desired Qualifications:
  • Must possess a valid Driver's License. Commercial Driver's License (CDL) is not required but the candidate should have the ability to obtain a CDL, if needed, in the future

  • National Traffic Incident Management Responder Training Program (SHRP2 & TIM) and Incident Management Assistance Patrol (IMAP) NCDOT training will be preferred

  • 0-3+ years of experience in general traffic control, and traffic management is desired

  • Previous experience with roadside assistance vehicles such as emergency response and towing vehicles

  • Basic knowledge of automotive mechanics

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:
  • Ability to interact with colleagues in a team structure

  • Self-motivated and able to motivate

  • Good communication skills

  • User level of Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and capable of learning and use other PC-based software

  • Must be able to multitask and problem solve within a fast-paced environment

Our working environment:
I-77 wants to ensure that all of their employees are comfortable and able to work in the type of culture and environment we have built our business on. As a maintenance technician you must have the ability and willingness to work alternate work schedules, including weekends and night shifts and be assigned to a scheduled shift as needed. You may be required to work off hours on a regularly scheduled basis. You will be working on the roadway, the noise level ranges from moderate to high given that the employee will be working around heavy machinery and in traffic conditions. You must be able to individually lift and/or move up to 80 lbs. You will be frequently required to stand, walk, climb, drive, and sit for long periods of time during day and night operation. There will be some roadway travel required. Finally, you must be able to work in high places and in any weather condition. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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