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Roadside Assistance Call Center Jobs (NOW HIRING)

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing ...

Camping World

Roadside Call Center Lead

Greenville, NC · On-site

$16.65 - $20/hr

Roadside Assistance Call Center Team Lead Overview The Team Lead plays a critical role in supporting Roadside Assistance agents through real-time guidance, coaching, and procedural expertise. This ...

Camping World

Roadside Call Center Lead

Greenville, NC

$16.65 - $20/hr

Roadside Assistance Call Center Team Lead Overview The Team Lead plays a critical role in supporting Roadside Assistance agents through real-time guidance, coaching, and procedural expertise. This ...

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Roadside Assistance Call Center information

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How much do roadside assistance call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for roadside assistance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the roadside assistance call center position, and why are they important?

To thrive in a Roadside Assistance Call Center role, you need strong customer service skills, problem-solving abilities, and basic knowledge of automotive services or emergency support. Experience with call center software, CRM systems, and possibly dispatching tools is often required. Outstanding communication, patience, and the ability to remain calm under pressure help individuals excel in this position. These skills are crucial for efficiently assisting callers in stressful situations and ensuring timely, effective solutions.

How do I become a roadside assistance call center?

To become a roadside assistance call center agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle stressful situations. Relevant experience in customer service or dispatching, along with knowledge of automotive issues, can be beneficial; some positions may require a high school diploma or equivalent. Training is often provided on company-specific systems and procedures.

What are the typical daily responsibilities for someone working in a roadside assistance call center?

In a Roadside Assistance Call Center, your daily responsibilities include answering calls from customers in need of emergency roadside help, assessing the situation, and dispatching appropriate service providers. You will use specialized software to document cases, track service vehicles, and provide updates to customers throughout the process. Collaboration with team members and external service partners is common to ensure quick and accurate assistance. This fast-paced environment requires multitasking and the ability to support people under stress, making every day varied and rewarding.

What is a roadside assistance call center?

A Roadside Assistance Call Center job involves handling inbound calls from drivers who need emergency help, such as towing, battery jumps, or fuel delivery. Agents gather essential details, assess the situation, and dispatch the appropriate service provider. Strong communication and problem-solving skills are important, as agents must stay calm and assist customers in stressful situations. This role often requires multitasking and familiarity with mapping tools to locate and dispatch nearby service providers efficiently.

More about Roadside Assistance Call Center jobs

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What are the most commonly searched types of Roadside Assistance Call Center jobs?

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What states have the most Roadside Assistance Call Center jobs?

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Roadside Assistance Call Center jobs near you
Infographic showing various Roadside Assistance Call Center job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 14% Part Time, 10% Temporary, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - Roadside Assistance

American Automobile Association (AAA)

Pittsburgh, PA • On-site, Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

229th of 308 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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