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Remote Roadside Assistance Call Center Jobs (NOW HIRING)

AAA

Call Center Representative - Roadside Assistance

$16.50 - $20.50/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing ...

AAA

Call Center Representative - Roadside Assistance

$20.74/hr

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing ...

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Remote Roadside Assistance Call Center information

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How much do remote roadside assistance call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote roadside assistance call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents in a remote roadside assistance call center, and how can they be addressed?

Agents in a remote roadside assistance call center often face challenges such as managing high-stress situations, handling multiple calls during peak times, and effectively communicating with customers who may be in distress or unfamiliar locations. To address these challenges, it's important to develop strong problem-solving and empathy skills, stay organized, and utilize the provided digital tools and resources. Regular training sessions and team check-ins can also help agents stay updated on best practices and feel supported while working remotely.

What is the difference between Remote Roadside Assistance Call Center vs Customer Service Representative?

AspectRemote Roadside Assistance Call CenterCustomer Service Representative
CredentialsBasic customer service skills, possibly industry-specific certificationsSame as roadside assistance, often with additional product knowledge
Work EnvironmentRemote, call-based, industry-specificRemote or in-office, diverse industries
Industry UsageAutomotive, roadside assistance servicesVarious sectors including retail, telecom, finance
Job FocusAssisting stranded drivers, dispatching helpHandling customer inquiries, support, and problem-solving

The main difference is that Remote Roadside Assistance Call Center agents focus on assisting stranded drivers and dispatching roadside help, while Customer Service Representatives handle a broader range of customer inquiries across multiple industries. Both roles require strong communication skills and remote work capabilities, but their specific industry knowledge and daily tasks differ.

What is a remote roadside assistance call center?

A Remote Roadside Assistance Call Center is a service center where agents handle calls from motorists experiencing vehicle issues, such as breakdowns, flat tires, or lockouts. These agents work remotely, using phones and digital tools to coordinate help by dispatching tow trucks or service providers to the customer's location. Their primary goal is to assist drivers efficiently, providing support and reassurance during stressful situations. The call center operates around the clock to offer timely assistance, regardless of where the caller is located.

What key skills and qualifications are needed to excel in a remote roadside assistance call center role?

Success in a Remote Roadside Assistance Call Center role requires strong communication skills, problem-solving abilities, and knowledge of automotive basics, often supported by a high school diploma or equivalent. Familiarity with call center software, GPS mapping systems, and customer relationship management (CRM) platforms is typically necessary. Outstanding patience, empathy, and the ability to stay calm under pressure help agents effectively assist customers in stressful situations. These competencies ensure timely, accurate support and a positive customer experience during roadside emergencies.

What cities are hiring for Remote Roadside Assistance Call Center jobs?

Cities with the most Remote Roadside Assistance Call Center job openings:

What are the most commonly searched types of Roadside Assistance Call Center jobs?

The most popular types of Roadside Assistance Call Center jobs are:

What states have the most Remote Roadside Assistance Call Center jobs?

States with the most job openings for Remote Roadside Assistance Call Center jobs include:

Remote Roadside Assistance Call Center jobs near you

Call Center Representative - Roadside Assistance

AAA

Remote

$16.50 - $20.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

229th of 308 rated insurance

Job description

Call Center Representative – Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.
  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.
  • Proficiency in Microsoft Teams and Outlook.
  • High School diploma, GED or equivalent.

Remarkable benefits:

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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