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Roadside Assistance Agent Jobs (NOW HIRING)

Europcar Mobility Group

P/T ROADSIDE AGENT

Tulsa, OK · On-site

$13 - $17.25/hr

Roadside Assistance Agent Stay calm, solve fast, and get people moving again. At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · On-site +1

Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote ... Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads * Assist in ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · Remote

Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote ... Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads * Assist in ...

Motional

Remote Vehicle Assistance Agent

Las Vegas, NV · Remote

Mission Summary: The Remote Vehicle Assistance Agent monitors live data and provides remote ... Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads * Assist in ...

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Roadside Assistance Agent information

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How much do roadside assistance agent jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for roadside assistance agent in the United States is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.59 per hour, depending on experience, location, and employer.

What is a roadside assistance agent?

Roadside Assistance Agents are professionals who provide support to drivers experiencing vehicle issues while on the road. Their responsibilities often include helping with flat tires, dead batteries, lockouts, fuel delivery, and minor mechanical problems. They may work for insurance companies, auto clubs, or specialized roadside service providers. These agents are trained to assess the situation quickly and either resolve the issue on-site or coordinate towing services if necessary. Their main goal is to ensure the safety and mobility of stranded motorists.

What are the key skills and qualifications needed to thrive as a roadside assistance agent, and why are they important?

To thrive as a Roadside Assistance Agent, you need strong problem-solving skills, mechanical aptitude, and a valid driver's license, often supported by basic automotive repair training. Familiarity with dispatch software, GPS navigation systems, and sometimes ASE certifications are typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure quick, safe, and effective assistance for customers in stressful roadside situations, enhancing customer satisfaction and safety.

What are some common challenges roadside assistance agents face when assisting customers, and how are they supported in overcoming them?

Roadside Assistance Agents often encounter challenges such as handling stressful situations, responding to emergencies in unpredictable weather or traffic conditions, and addressing a wide variety of vehicle issues. To support agents, most companies provide thorough training, access to real-time expert support, and clear safety protocols. Teams typically work closely with dispatchers, mechanics, and tow operators, ensuring agents are never alone in problem-solving and can deliver prompt, effective help to stranded motorists.

What is the difference between Roadside Assistance Agent vs Towing Technician?

AspectRoadside Assistance AgentTowing Technician
Required CredentialsDriver's license, basic vehicle repair knowledgeDriver's license, vehicle repair certifications
Work EnvironmentOn-road, roadside locations, customer interactionGarage, roadside, towing sites, vehicle repair shops
Employer & Industry UsageInsurance companies, roadside service providersTowing companies, auto repair shops
Common Search & ComparisonYesYes

Roadside Assistance Agents primarily provide on-the-spot help such as jump-starts, tire changes, and lockouts, often working directly with customers. Towing Technicians focus on transporting vehicles to repair shops, requiring more technical skills and certifications. Both roles are essential in vehicle recovery and roadside support, but they differ in scope, environment, and responsibilities.

More about Roadside Assistance Agent jobs

What cities are hiring for Roadside Assistance Agent jobs?

Cities with the most Roadside Assistance Agent job openings:

What states have the most Roadside Assistance Agent jobs?

States with the most job openings for Roadside Assistance Agent jobs include:

What job categories do people searching Roadside Assistance Agent jobs look for?

The top searched job categories for Roadside Assistance Agent jobs are:

Roadside Assistance Agent jobs near you
Infographic showing various Roadside Assistance Agent job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,023 per year, or $16.4 per hour.

Roadside Assistance Agent - Call Center

Fox Rent A Car (A Subsidiary Of Europcar Mobility Group USA)

Tulsa, OK • On-site

$14.50/hr

Part-time

Re-posted 18 days ago

Job description

As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible.

Because we support customers around the clock, candidates must be available to work any day of the week, including weekends and holidays, on a scheduled and rotating basis. This does not mean working every day, but flexibility is essential.

Responsibilities:

  • Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
  • Determine a preliminary course of action based on the information presented by the customer.
  • Provide stellar customer service support to assist callers accurately and effectively,
  • Think creatively and independently while facilitating problem resolution
  • Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution
  • Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
  • Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices
  • Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
  • Perform other duties as assigned to support business needs and objectives.

Requirements:

  • Must be available to work multiple schedules that include weekends & holidays
  • Experience in an inbound call center and automotive-related business is a solid plus
  • Excellent verbal and written communication skills
  • A high degree of comfort using computerized order processing systems
  • Intermediate typing and data entry skills
  • Proven ability to use solid reasoning and problem-solving skills
  • Detail-oriented with effective organization and follow-through skills
  • You need to be flexible, can multitask, and embrace change
  • Proficiency in Google Suite, including Word & Excel
  • Self-motivated, excellent organizational skills, and attention to detail
  • Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

Company Description

As part of Europcar Mobility Group, Fox Rent A Car combines global mobility strength with an entrepreneurial edge. A benchmark for value-driven leisure car rental, Fox operates 23 airport locations and employs more than 1,000 team members nationwide, serving some of the world’s largest travel markets, including Orlando, Las Vegas, Miami, and Los Angeles.