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Rma Supervisor Jobs (NOW HIRING)

Advantech

RMA System Technician

Tustin, CA · On-site

$24 - $29/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Communicate repair status and technical findings to Supervisors, Application Engineers, Product ...

Advantech USA

RMA System Technician

Tustin, CA

$24 - $28/hr

RMA Systems Technician Location(s): Tustin, CA - Onsite Compensation: $24.00 - $29.00 About this ... Communicate repair status and technical findings to Supervisors, Application Engineers, Product ...

Commonwealth Senior Living at North Byron

... shift supervisor when appropriate or as directed. • Maintain regular communication with the ... The RMA must be able to sit, stand, bend, and move continuously during work hours. Must be able to ...

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How much do rma supervisor jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for rma supervisor in the United States is $30.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

What is an RMA supervisor?

An RMA supervisor oversees the return merchandise authorization process within a company, managing the approval, tracking, and processing of product returns and repairs. They coordinate with customer service, quality control, and logistics teams to ensure efficient handling and resolution of return requests, often using inventory management or ERP systems. Strong leadership, communication skills, and knowledge of warranty policies are essential for this role.

What is the difference between Rma Supervisor vs Rma Coordinator?

AspectRma SupervisorRma Coordinator
CredentialsTypically requires experience in returns management, certifications in logistics or supply chainOften requires similar logistics knowledge, with emphasis on communication skills
Work EnvironmentSupervises RMA team, oversees return processes in warehouse or service centersCoordinates return activities, communicates with customers and internal teams
Industry UsageCommon in electronics, manufacturing, and retail sectorsUsed across similar industries, focusing on return logistics

The Rma Supervisor and Rma Coordinator roles both involve managing return processes, but the supervisor typically oversees the team and operations, while the coordinator handles day-to-day communication and coordination tasks. Both roles require logistics knowledge and are integral to efficient return management in manufacturing and retail industries.

How much does a ROV supervisor make in the oil and gas industry?

A ROV supervisor in the oil and gas industry typically earns between $80,000 and $150,000 annually, depending on experience, location, and company size. They oversee remotely operated vehicle operations, often working in offshore environments with specialized certifications and safety training.

What are RMA Supervisors?

RMA Supervisors are professionals responsible for overseeing the Return Merchandise Authorization (RMA) process within a company. They manage teams that handle product returns, ensure compliance with company policies, and work to resolve customer issues efficiently. Their role often includes coordinating with other departments, maintaining accurate records, and implementing process improvements to enhance customer satisfaction and reduce return-related costs. RMA Supervisors play a key role in maintaining the company's reputation by ensuring returns are processed smoothly and fairly.

How does an RMA Supervisor typically collaborate with other departments to ensure efficient returns processing?

An RMA Supervisor works closely with teams such as customer service, logistics, quality assurance, and warehouse staff to manage the returns process smoothly. They coordinate with customer service to resolve client concerns, with logistics to track returned items, and with quality assurance to analyze defective products. Effective communication and cross-departmental collaboration are crucial to minimize delays and maintain customer satisfaction. This role often involves daily meetings or updates with related teams to address ongoing issues and implement process improvements.

What does an RMA specialist do?

An RMA specialist manages the return merchandise authorization process, which involves verifying return requests, coordinating with customers and suppliers, inspecting returned products, and processing refunds or replacements. They often use inventory management and tracking systems to ensure efficient handling of returns and repairs, supporting customer satisfaction and inventory accuracy.

What is a RMA manager?

A RMA (Return Merchandise Authorization) manager oversees the process of handling product returns, repairs, and exchanges within a company. They coordinate with customer service, logistics, and technical teams to ensure efficient processing and resolution of return requests, often using inventory management and tracking software.

What are the key skills and qualifications needed to thrive as an RMA Supervisor, and why are they important?

To thrive as an RMA Supervisor, you need strong knowledge of return merchandise authorization processes, inventory management, and a background in logistics or supply chain, often supported by relevant experience or a degree. Familiarity with ERP systems, RMA management software, and quality control tools is typically required. Leadership, problem-solving, and excellent communication skills are crucial for effectively managing teams and resolving customer issues. These skills ensure efficient handling of returns, customer satisfaction, and streamlined operations within the organization.
More about Rma Supervisor jobs
What job categories do people searching Rma Supervisor jobs look for? The top searched job categories for Rma Supervisor jobs are:
Infographic showing various Rma Supervisor job openings in the United States as of July 2026, with employment types broken down into 3% Internship, 1% As Needed, 85% Full Time, 9% Part Time, 1% Contract, and 1% Summer. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $63,748 per year, or $30.6 per hour.
RMA System Technician

RMA System Technician

Advantech

Tustin, CA • On-site

$24 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Title: RMA Systems Technician
Location(s): Tustin, CA - Onsite
Compensation: $24.00 - $29.00
About this position:
RMA Systems Technician is responsible for diagnosing, testing, repairing, and refurbishing returned embedded computing systems and industrial hardware within Advantech's Return Merchandise Authorization (RMA) operations. This role supports system-level troubleshooting, component replacement, and functional validation to ensure repaired products meet quality and performance standards.
Working closely with Engineering, Quality, and Customer Service teams, the RMA Systems Technician documents repair activity, identifies failure trends, and helps maintain efficient turnaround times. The ideal candidate brings strong hands-on technical experience, attention to detail, and the ability to work effectively in a fast-paced repair and service environment.
Responsibilities:
  • Perform diagnostic testing, troubleshooting, repair, and rework of returned embedded systems, industrial PCs, and related hardware.
  • Utilize electronic measuring instruments including oscilloscopes, programmable testers, multimeters, power supplies, and test fixtures to evaluate system performance.
  • Execute functional, assembly, and engineering change tests in accordance with established SOPs and service procedures.
  • Review service BOMs, schematics, and PCB layouts to support troubleshooting and parts replacement activities.
  • Perform soldering and rework of surface mount components, CPU sockets, and BGA chipsets as required.
  • Update repair, rework, and refurbishment details accurately within the eRMA system, documenting materials used and technical actions performed.
  • Communicate repair status and technical findings to Supervisors, Application Engineers, Product Managers, and Customer Service teams as needed.
  • Identify recurring failure trends and escalate concerns regarding components, raw materials, or test fixtures to leadership.
  • Support spare parts evaluation and procurement needs related to repair activities.
  • Assist in maintaining test equipment, fixtures, and technical documentation.
  • Perform additional duties and technical projects as assigned.

Qualifications:
  • Associate's degree in Electronics, Computer Technology, Engineering Technology, or a related technical field, or equivalent hands-on experience.
  • Completion of formal technical training (3+ years) or comparable vocational/technical education required.
  • Minimum of three (3) years of experience in hardware and software troubleshooting within a technical support, repair, or manufacturing environment.
  • Strong technical knowledge of computer hardware, embedded systems, and Microsoft operating systems.
  • Experience diagnosing and repairing system-level hardware and related components.
  • Relevant product or technical certifications preferred.
  • Experience working in a customer-facing or collaborative team environment.
  • Strong analytical and problem-solving skills with attention to technical detail.
  • Ability to manage multiple priorities and adapt to changing workloads and deadlines.
  • Self-motivated, detail-oriented team player with strong organizational and time-management skills.
  • Clear and professional verbal and written communication skills.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Benefits:
  • Competitive salary dependent on experience (DOE)
  • Winning culture with a friendly, team-oriented environment!
  • Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Education & personal development reimbursement program
  • Generous vacation and paid holidays package
  • Company events, and lunches
  • Referral Bonus

About Advantech
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.
We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.
World-class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand's #5 best Taiwan Global Brand in 2018.
Work Authorization:
To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html
Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.

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