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Rma Associate Jobs in Texas (NOW HIRING)

SMS INFOCOMM CORPORATION

Clerk RTV - OM

Grapevine, TX · On-site

$15.25 - $18.50/hr

Receive Vendor RMA# answering vendor email or phone calls in timely manner. * Process orders in ... being of all associates. Education and/or Experience * High school diploma or equivalent is ...

SMS INFOCOMM CORPORATION

Clerk RTV - OM

Grapevine, TX · On-site

$15.25 - $18.50/hr

Receive Vendor RMA# answering vendor email or phone calls in timely manner. * Process orders in ... being of all associates. Education and/or Experience * High school diploma or equivalent is ...

Celestica

Planning Associate

Richardson, TX · On-site

Associate Job Title: Planning Associate Job Code: ASS-SCM-PLAN Band: Level 06 Direct/Indirect ... Provides Return Material Authorization (RMA) approvals. Knowledge/Skills/Competencies * Basic ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

The Inventory Control Associate is responsible for ensuring accurate inventory records, assisting ... RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA) and ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

The Inventory Control Associate is responsible for ensuring accurate inventory records, assisting ... RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA) and ...

trimarkusa

Inventory Control Coordinator

Lewisville, TX · On-site

$17.75 - $22.50/hr

The Inventory Control Associate is responsible for ensuring accurate inventory records, assisting ... RMA and Returned Products: * Oversee the processing of Return Merchandise Authorization (RMA) and ...

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Rma Associate information

What are the key skills and qualifications needed to thrive as an RMA Associate, and why are they important?

To excel as an RMA Associate, you need strong organizational skills, attention to detail, and experience with return merchandise authorization processes, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, ERP software, and basic data entry tools is often required. Effective communication, problem-solving abilities, and customer service orientation help you manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing of returns, minimize errors, and contribute to customer satisfaction and operational efficiency.

Is an Rma Associate a good career choice?

An RMA Associate manages product returns and repairs, often requiring attention to detail and customer service skills. The role can offer opportunities for advancement into logistics, quality assurance, or inventory management, depending on the company. It is typically an entry-level position with steady demand in manufacturing and electronics industries.

What are some common challenges RMA Associates face when processing returns, and how can they be managed?

RMA Associates often encounter challenges such as incomplete customer information, handling high volumes of return requests, and coordinating with multiple departments to resolve issues efficiently. Managing these challenges requires strong attention to detail, effective communication, and familiarity with the company's return policies and inventory systems. Proactively following up with customers, maintaining organized records, and collaborating closely with warehouse and customer service teams can help ensure smooth and timely resolution of return cases.

Is RMA a good place to work?

An RMA Associate role involves processing return merchandise authorizations, often requiring attention to detail and familiarity with inventory management systems. The work environment can vary by company, but it typically offers standard warehouse or office hours and may include opportunities for skill development in logistics and customer service.

What is an RMA Associate?

An RMA Associate is a professional responsible for managing the Return Merchandise Authorization (RMA) process within a company. Their main duties include processing customer requests for product returns, coordinating with warehouse and shipping teams, inspecting returned items, and ensuring replacements or refunds are handled efficiently. They also maintain accurate records of returned goods and communicate with customers about the status of their returns. This role is critical in ensuring customer satisfaction and maintaining accurate inventory records.
What are the most commonly searched types of Rma jobs in Texas? The most popular types of Rma jobs in Texas are:
What cities in Texas are hiring for Rma Associate jobs? Cities in Texas with the most Rma Associate job openings:
Rma Associate jobs near you

Clerk RTV - OM

SMS INFOCOMM CORPORATION

Grapevine, TX • On-site

$15.25 - $18.50/hr

Full-time

Re-posted 11 days ago

SMS InfoComm rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

215th of 278 rated repair and maintenance companies

Job description

Summary

The RTV Order Management Clerk is responsible for managing all aspects of order processing, fulfillment and customer service. Ensures timely response to internal/external vendors requests and achieves customer satisfaction goals.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

  • Daily Responsibilities % of Job 90%
  • Review RTV warehouse inventory and collect required information for RMA number application to vendor.
  • Apply for RMA number to vendor according to suppliers requirements.
  • Receive Vendor RMA# answering vendor email or phone calls in timely manner.
  • Process orders in system, issue invoices, recommend packing/labeling or make shipment recommendations to arrange shipment.
  • Confer with warehouse, shipping, or common carrier personnel in order to expedite or trace shipments.
  • Trace shipments and provide vendor shipment pre-alert.
  • Follow up on material return Turn Around Time (TAT) or credit based on the agreed terms and conditions.
  • Issue credit or debit note if needed base on vendor request.
  • Upload vendors shipping advice into LMS system.
  • Confer with receiving department to report any discrepancy to vendor within 72 hours if occurrence after material is returned from supplier.
  • Conduct weekly reconciliation review against vendor open RMA report to ensure ETD is provided and push vendor to achieve the TAT target.
  • Maintain material status as return delivery schedule (ETD), shipping details or vendor comments on the Back Order Report for planners reference.
  • Review back order report periodically to ensure vendor arranged shipment is within the committed date.
  • Collect RTV Results from vendor and upload into myService or prepare report for price team.
  • Other duties as assigned.

Warehouse Efficiencies % of Job 5%

  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
  • Keeps warehouse organized and clean at all times.

Team Building/Leadership % of Job 5%

  • Responsible for maintaining a positive work environment while supporting the companys culture.
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Education and/or Experience

  • High school diploma or equivalent is required.
  • Must have experience in Microsoft Office.

Essential Skills:

  • Works well with a team and exhibits effective communication skills, essential to providing instructions and suggestions about order processing flows to management and other associates.
  • Pays close attention to detail, a skill essential in identifying order discrepancies and resolving situations with variance.
  • Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
  • Must be hands-on with ambition and drive to succeed - Makes things happen.
  • Must be goal oriented and accustomed to achieving results through team-work.

Competencies:

  • Shows determination to achieve excellent results
  • Finds better ways
  • Demands top performance
  • Inspires commitment

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Must be able to lift 25 pounds.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

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