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Rma Analyst Jobs in Michigan (NOW HIRING)

FORD COMPONENT SALES

Operations Analyst

Dearborn, MI · On-site

Direct and support Return Merchandise Authorization (RMA) processes for both core and new/unused ... Data & Warranty Analysis: Deliver comprehensive warranty analysis and insights to Finance ...

Samsung SDI America Inc

Quality Engineer

Auburn Hills, MI · On-site

$68K - $88K/yr

Defect Analysis: Lead diagnostic testing strategies in collaboration with analytical teams to ... N.A Customer service center & RMA management * RMA Process: Manage the Return Material ...

Mersen

QUALITY MANAGER (ST114_02)

Bay City, MI

Provide CONC, RMA, Scrap Analysis, and On-time reports to management as required. Perform - Process Analysis and Continuous Improvement Projects Perform Statistics, Graphical representations and ...

Samsung-Electronics-9

Quality Engineer

Auburn Hills, MI · On-site

$85 - $110/hr

Defect Analysis: Lead diagnostic testing strategies in collaboration with analytical teams to ... RMA Process: Manage the Return Material Authorization (RMA) process, including approval, status ...

New

Mersen

QUALITY MANAGER (ST114_02)

Bay City, MI · On-site

Provide CONC, RMA, Scrap Analysis, and On-time reports to management as required. Perform - Process Analysis and Continuous Improvement Projects Perform Statistics, Graphical representations and ...

Gentex Corporation

Manufacturing Engineer - Bending

Zeeland, MI · On-site

$67K - $86K/yr

... analysis, and resolution of issues. * Lead continuous improvement efforts within the line support ... Owns technical responses to 8D/RMA quality concerns and control methods to maintain and improve ...

New

Gentex Corporation

Manufacturing Engineer - Bending

Zeeland, MI · On-site

$67K - $86K/yr

... analysis, and resolution of issues. * Lead continuous improvement efforts within the line support ... Owns technical responses to 8D/RMA quality concerns and control methods to maintain and improve ...

Posted today

Gentex

Manufacturing Engineer - Bending

Zeeland, MI

$67K - $86K/yr

... analysis, and resolution of issues. * Lead continuous improvement efforts within the line support ... Owns technical responses to 8D/RMA quality concerns and control methods tomaintainand improve ...

New

Our Next Energy

Engineer - Warranty and Reliability

Novi, MI · On-site

$96K - $121K/yr

Analyze warranty claims, returns (RMA), and field performance data to identify trends and emerging issues * Develop and maintain dashboards tracking key warranty metrics (claim rates, cost per unit ...

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All JobsRma Analyst JobsRma Analyst Jobs in Michigan

Rma Analyst information

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.

What are popular job titles related to Rma Analyst jobs in Michigan?

For Rma Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Rma Analyst jobs in Michigan look for?

The top searched job categories for Rma Analyst jobs in Michigan are:

What cities in Michigan are hiring for Rma Analyst jobs?

Cities in Michigan with the most Rma Analyst job openings:

Rma Analyst jobs near you

Operations Analyst

FORD COMPONENT SALES

Dearborn, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

At Ford Component Sales, LLC (FCS), we don’t just sell parts – we provide the "heartbeat" for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are a gateway to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century.

Why Your Work Matters When you join FCS, your reach extends far beyond the driveway. Our components power everything from high-performance marine vessels and rugged industrial machinery to advanced defense vehicles and the next generation of transportation. You’ll be helping diverse industries across the globe reduce development costs and get to market faster using genuine Ford DNA.

We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we’ve been "One Team" dedicated to excellence. Here, you’ll find:

  • Innovation at Scale: From engines and transmissions to the future of multimedia with SYNC™ technology.
  • Global Impact: Work with partners in the industrial, marine, agricultural, and defense sectors.
  • A Legacy of Excellence: Join a culture built on a century of Ford innovation and a commitment to world-class service.

The Role We are seeking an analytical, detail-oriented, and collaborative Operations Analyst to drive technical assistance, system improvements, and program support for our operations team. Reporting to the Customer Service Manager, you will serve as the lead analyst for our ESG repair program, managing process improvements for our online order system, handling returns (RMA), and performing critical warranty analysis to support key business decisions. This is a high-impact role where your technical troubleshooting skills and system optimization efforts will directly enhance our customer experience and operational efficiency.

Essential Functions

  • System Optimization: Lead process improvements for the online order system, including conducting thorough pre- and post-production testing.
  • Returns & Core Management: Direct and support Return Merchandise Authorization (RMA) processes for both core and new/unused products within the ESG Cluster Programs.
  • Program & Technical Support: Provide technical support and parts assistance for the Multimedia and Cluster Programs, including analyzing the Multimedia Inspect for Damage Program.
  • Warranty & Error Resolution: Resolve Service Center File Feed errors and support OWS (ACES) warranty claims processing.
  • Data & Warranty Analysis: Deliver comprehensive warranty analysis and insights to Finance, Marketing, Sales, and other Ford Customer Service (FCS) activities.
  • Financial Administration: Generate invoicing and credits for specialized Ford programs.
  • Cross-Functional Collaboration: Partner with the Customer Service Manager and FCSD personnel to develop, improve, and achieve specific program objectives.

Qualifications We are looking for a detail-oriented analyst with a proven track record in operations, system troubleshooting, or warranty analysis. To be successful, you will typically possess:

  • A bachelor’s degree from an accredited four-year college or university; or
  • Two (2) to four (4) years of related experience and/or training in operations, customer service systems, or warranty analysis; or
  • An equivalent combination of education and experience that demonstrates your analytical and technical capabilities.
  • Strong troubleshooting skills (experience with OWS/ACES, file feed resolution, or automotive parts/service systems is a strong plus).
  • Excellent communication skills with the ability to lead specific projects and collaborate effectively with diverse internal departments and external partners.

We Offer An attractive and competitive compensation and benefits package, including medical, dental, vision, paid holidays, bonus, 401(k) with company match, disability insurance, and tuition reimbursement assistance.

Why Join Us If you are a proactive problem-solver who takes pride in driving operational success and system efficiency, we’d love to talk with you. Please visit fordcomponentsalesllc.com to learn more.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Component Sales, LLC must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.