Rma Analyst Jobs in Michigan (NOW HIRING)

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Manufacturing Engineer II will support and improve production processes by designing, analyzing, and implementing manufacturing systems, tooling, and workflows. This role will lead moderate-scale projects, drive continuous improvement, and collaborate across departments to ensure safe, efficient, and high-quality production. The Manufacturing Engineer II serves as an intermediate-level resource, demonstrating strong technical expertise while beginning to take ownership of more complex assignments and limited leadership responsibilities.

Job Category: Salary/Exempt

Department: Manufacturing Indirect

Reports to: General Manager

Hours: 8:00am – 5:00pm, additional hours as needed.

KEY RESULTS AREAS

· Lead the development, evaluation, and improvement of manufacturing methods, processes, and tools to support business objectives.

· Serve as a technical resource for production teams, providing troubleshooting support and implementing corrective actions for process or quality issues.

· Participate in new product development (NPD) activities including process definition, tool/gauge development, work instruction creation, and cost estimating.

· Support capital equipment projects including specification, vendor engagement, installation, and validation.

· Contribute to lean manufacturing initiatives by applying tools such as 5S, standard work, and process mapping to improve efficiency and reduce waste.

· Conduct process capability studies, root cause analyses, and implement corrective/preventive actions.

· Recommend and implement improvements in workstation design, floor layouts, and ergonomics for safety and efficiency.

· Develop, implement, maintain, and improve current manufacturing processes, including equipment, documentation, training, gages and tooling/fixtures, to optimize quality, productivity and cost performance

· Collaborate with design engineering, supply chain, and quality to ensure manufacturability, cost effectiveness, and compliance with requirements.

· Participate in development of production metrics such as OEE and contribute to reporting and analysis.

· Train operators and support staff on new processes, tools, and equipment.

· Strive to continuously improve by attending professional development initiatives, networking events, and training seminars

· Maintain knowledge of current and emerging manufacturing technologies and recommend adoption where appropriate.

· Warranty Management – Manage return material authorization (RMA) process. Investigate returns, diagnose situation, communicate finding, and implement short and long term corrective actions. Identify root cause and corrective action. Drive initiatives to reduce warranty occurrence and improve the customer experience.

· Audit – Conduct product, process and/or system audits within the plant as needed.

· Supply Chain Management – Responsible for receiving inspection oversite, supplier quality records (FAI, PPAP, Deviations, etc.). Initiates and manages supplier corrective action reports (SCAR), develops and monitors quality metrics, communicates with suppliers to ensure product expectations are met.

· External Quality Representative – Review and interpret customer needs regarding product quality, identify internal actions to meet specific requests regarding quality reporting and documentation, develop and monitor internal processes to ensure compliance.

· Other duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

• Production and Processing - Knowledge of raw materials, production processes, production tooling, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook, Internet Explorer, and SAP ERP software.

• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Communication - Talking to others to convey information effectively; the ability to communicate clearly and effectively when reporting issues and defects is necessary.

• Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others.

• Teamwork - The ability to work effectively and productively with others. Behaves in a manner consistent with team values and mission & responds positively to feedback from team members and supervisor. Treats all people with respect, courtesy and consideration, respects differences in the attitudes and perspectives of others.

• Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.

• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Education and Formal Training:

· BS Industrial, Manufacturing, or Mechanical Engineering required

· Project management experience required; certification (Lean, Six Sigma, PMP) preferred.

· 3-5 years work experience in a manufacturing / assembly environment

· Experience with lean manufacturing including standard work, workstation design, 5S & visual management

· Working knowledge of industrial manufacturing processes

· Must have experience operating in a Quality Management System

· Demonstrated project management effectiveness in manufacturing environments

· Self-starting problem solver able to work under minimal supervision

· Must have strong organizational, analytical, and communication skills

· Must be proficient with Windows operating systems and Microsoft Office programs

· History of progressive responsibility preferred

· SAP ERP System knowledge a Strong Plus (BOMs / Routers)

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.