Revolve Customer Service Jobs in Oregon (NOW HIRING)

Summary:

In this role, your primary responsibility will revolve around the installation of fiber and copper internet and voice services for both residential and business locations. Additionally, you will play a secondary role in addressing trouble tickets, conducting routine maintenance tasks, and providing valuable customer assistance.

Key Responsibilities:

• Skillfully perform on-site installations of fiber and copper services, including navigating attics, crawl spaces, and walls within homes and businesses.
• Employ professional cable routing techniques, seamlessly transitioning cables from exterior to interior while upholding the aesthetics of the building.
• Undertake maintenance and repairs of outside plant facilities, ensuring optimal functionality.
• Interpret and apply cable records and station apparatus schematics for accurate service provision.
• Utilize power tools with safety as a priority to mount cables and fixtures.
• Employ hand tools to dig holes and trenches for installation and troubleshooting purposes.
• Establish connections between customers' devices and communication equipment like routers and modems.
• Thoroughly test circuits, equipment, and alarms to verify services and functionality.
• Provide customer service, education, and clear explanations of all services and equipment.
• Skillfully read and interpret results from copper and fiber optic test equipment.
• Adhere to codes, standards, and legal regulations to maintain a safe work environment.
• Display eagerness to learn new applications and technologies that enhance customer service performance.
• Participate in an on-call rotation and be available for after-hour work as required.
• Be adaptable to additional duties and tasks as determined by the Company.

Skills and Qualifications:

• A positive attitude and a strong work ethic are fundamental.
• Ability to discern differences in wire and cable colors.
• Demonstrated knowledge of how the Internet functions.
• Strong problem-solving inclination.
• Familiarity with Outside Plant functions.
• Possession of a clean driving record and a valid driver's license.
• Effective oral and written communication abilities.
• Self-motivation and the capacity to work both independently and as part of a team.
• Comprehensive background in data, internet, and networking.
• Proficiency in PC-based programs, including Microsoft applications.
• Capability to read blueprints and effectively use associated test equipment.
• Aptitude for quickly learning new products, procedures, and programs, and making well-informed decisions.

Education and Experience:

• High School Diploma or equivalent (Some College preferred).
• Proficiency in diagnostic test tools such as Optical Power meters, Optical Time Domain Reflectometer, and Ethernet Test gear.
• Ability to work independently and without direct supervision.
• Comfort working in indoor spaces with limited ventilation, such as attics during extreme heat.
• Exposure to elements like dust, dirt, noise, insects, and cleaning solutions.
• Flexibility to work outdoors in all weather conditions and at varying times of day or night.
• Willingness to work near power lines and electrical sources.
• Willingness to work and travel in inclement weather conditions.

Reliance Connects (formerly known as Cascade Utilities & Rio Virgin Telephone and Cablevision) is your local source for superior voice and broadband services. We are your connection to the world for entertainment, information, and communications. Reliance has a long standing tradition of being your local reliable choice.

Reliance Connects strives to enrich the lives of our customers, employees, and the community through superior communications and entertainment services.