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Returns Manager Jobs in Jackson, MS (NOW HIRING)

Variety Stores LLC

Assistant Store Manager

Pearl, MS · On-site

Process all SSC Corporate directives. * Assist the Store Manager on the receipt and return of DSD merchandise. * Assist Store Manager in the management of freight flow. * Meet or exceed productivity ...

Big Lots

Assistant Store Manager

Pearl, MS · On-site

Process all SSC Corporate directives. * Assist the Store Manager on the receipt and return of DSD merchandise. * Assist Store Manager in the management of freight flow. * Meet or exceed productivity ...

Tenax Aerospace

Accounting Manager

Ridgeland, MS · On-site

$150K - $170K/yr

Supports the annual financial audit and annual tax return preparation process. * Manages a broad range of accounting functions. * Supports, monitors, and maintains documentation of internal control ...

Tenax Aerospace

Accounting Manager

Ridgeland, MS · On-site

$150K - $170K/yr

Supports the annual financial audit and annual tax return preparation process. * Manages a broad range of accounting functions. * Supports, monitors, and maintains documentation of internal control ...

FCCI Insurance Group

Medical Case Manager

Ridgeland, MS · On-site +1

$62K - $96K/yr

... or return to work. In addition, this person will develop an initial plan outlining the action the ... manager will take to ensure timely resolution of injury(s) through utilization of established ...

Sellers Hub

Client Manager_MS

Madison, MS · On-site

$50K - $55K/yr

- Client Manager (MS) Location: Madison, MS (on-site, 5 days/week) Client Manager, Personal Lines ... Carry a high volume of inbound calls and proactively return missed calls and voicemails, ideally ...

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Returns Manager information

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.
What job categories do people searching Returns Manager jobs in Jackson, MS look for? The top searched job categories for Returns Manager jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Returns Manager jobs? Cities near Jackson, MS with the most Returns Manager job openings:
Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Assistant Store Manager

Variety Stores LLC

Pearl, MS • On-site

Full-time

Posted 26 days ago

Job description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
Summary
As a Big Lots Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of the store to achieve company deliverables.

Duties and Responsibilities:

  • Assist with the hiring, training and development of store team members as delegated by the Store Manager
  • Assist with all store functions and day-to-day store activities as directed by the Store Manager
  • Able to perform all opening and closing procedures in the absence of the Store Manager
  • Assist the Store Manager in protecting and securing all company assets, including store cash.
  • Adhere to all policies and procedures including safety guidelines.
  • Maintain a professional and friendly environment with customers, subordinates, and supervisors.
  • Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.
  • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Team Members.
  • Process all SSC Corporate directives.
  • Assist the Store Manager on the receipt and return of DSD merchandise.
  • Assist Store Manager in the management of freight flow.
  • Meet or exceed productivity standards.
  • Assist the Store Manager in ordering and stocking all merchandise needs.
  • Assist the Store Manager in maintaining stockroom organization.
  • Assist the Store Manager in ensuring that the sales floor is sales effective daily.
  • Assist the Store Manager in planning and implementing all directives in the Store Operations Weekly Bulletin.

Qualifications

  • Prefer prior retail and management experience.
  • Effective communication, interpersonal, and written skills
  • Ability to lift, bend and transport merchandise weighing up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, twisting, pulling, and repetitive lifting, with or without reasonable accommodation.
  • Ability to work in a high energy, team environment.
  • Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays.

Benefits

  • We offer generous benefits, flexible work schedules.
  • Health and welfare programs including medical, pharmacy, dental, vision and more.
  • Paid Time Off
  • Retirement Plans