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Return Manager Jobs in Georgia (NOW HIRING)

Oxford Industries, Inc.

Manager, Returns

Lyons, GA · On-site

Supervise return processors to ensure merchandise is folded, sorted, and prepared according to ... Has supervisory/management as the primary duty of the position, e.g., interviewing, selecting, and ...

Oxford Industries

Manager, Returns

Lyons, GA

Supervise return processors to ensure merchandise is folded, sorted, and prepared according to ... Has supervisory/management as the primary duty of the position, e.g., interviewing, selecting, and ...

Tommy Bahama

Manager, Returns

Lyons, GA · On-site

$60 - $90/hr

Supervise return processors to ensure merchandise is folded, sorted, and prepared according to ... Has supervisory/management as the primary duty of the position, e.g., interviewing, selecting, and ...

New

Hobby Lobby Careers

Customer Service Manager

Hiram, GA · On-site

$15.75 - $16.75/hr

Responsibilities: * Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting part-time and ...

New

Hobby Lobby Careers

Customer Service Manager

Duluth, GA

$20.15 - $21.15/hr

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per ...

Travelpro Products, Inc.

Returns Lead

Jackson, GA · On-site

$16.50 - $21.25/hr

... management directly protects our company's profitability by recovering stock value through strategic product inspection and restocking. It plays a critical role in customer retention, as swift return ...

Travelpro Products, Inc.

Returns Lead

Jackson, GA · On-site

$16.50 - $21.25/hr

... management directly protects our company's profitability by recovering stock value through strategic product inspection and restocking. It plays a critical role in customer retention, as swift return ...

NorthPoint Search Group

Tax Manager

Newnan, GA · On-site

$110 - $140/hr

You will prepare and review tax returns, manage IRS correspondence, conduct tax research, and mentor junior staff. When: Hiring immediately to support growing client demand and an expanding team.

NorthPoint Search Group

Tax Manager

Newnan, GA · On-site

$100K - $131K/yr

You will prepare and review tax returns, manage IRS correspondence, conduct tax research, and mentor junior staff. When: Hiring immediately to support growing client demand and an expanding team.

GSP Transportation

RENTAL RETURN AGENT

Savannah, GA · On-site

$15/hr

This position reports to the Location Manager. Work Environment & Physical Requirements * Prolonged periods of sitting, working on a computer, twisting, bending, and walking; getting in and out of ...

New

Moore Stephens Tiller LLC

Tax Manager

Brunswick, GA

$100K - $131K/yr

Management of the preparation of individual, corporate, partnership, fiduciary, tax- exempt and other types of tax returns. * Management of the preparation of income tax projections that involve ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per ...

Moore Stephens Tiller LLC

Tax Manager

Brunswick, GA · On-site

$100K - $131K/yr

Management of the preparation of individual, corporate, partnership, fiduciary, tax- exempt and other types of tax returns. * Management of the preparation of income tax projections that involve ...

Moore Stephens Tiller LLC

Tax Manager

Atlanta, GA

$106K - $139K/yr

Management of the preparation of individual, corporate, partnership, fiduciary, tax- exempt and other types of tax returns. * Management of the preparation of income tax projections that involve ...

Moore Stephens Tiller LLC

Tax Manager

Duluth, GA · On-site

$102K - $133K/yr

Management of the preparation of individual, corporate, partnership, fiduciary, tax- exempt and other types of tax returns. * Management of the preparation of income tax projections that involve ...

Moore Stephens Tiller LLC

Tax Manager

Atlanta, GA · On-site

$106K - $139K/yr

Management of the preparation of individual, corporate, partnership, fiduciary, tax- exempt and other types of tax returns. * Management of the preparation of income tax projections that involve ...

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Return Manager information

What is a return manager?

Return Managers are professionals responsible for overseeing the process of product returns within a company, often within retail, e-commerce, or supply chain sectors. They manage return policies, handle customer inquiries about returns, and coordinate logistics to ensure returned products are processed efficiently and in compliance with company guidelines. Their role typically includes analyzing return data to minimize losses, improve customer satisfaction, and streamline reverse logistics operations. Return Managers also collaborate with customer service, warehouse, and inventory teams to create and implement effective return strategies.

What are the key skills and qualifications needed to thrive as a return manager?

To thrive as a Return Manager, you need strong analytical abilities, inventory management knowledge, and experience in supply chain or logistics, often supported by a relevant degree or equivalent experience. Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP) software, and returns processing tools is typically required. Excellent problem-solving, communication, and customer service skills help you efficiently resolve return issues and coordinate with multiple departments. These skills ensure streamlined return processes, cost control, and high customer satisfaction in a dynamic retail or logistics environment.

What are some common challenges faced by a return manager, and how can they be addressed?

A Return Manager often deals with the complexities of managing high volumes of returned merchandise, ensuring compliance with company policies, and minimizing financial losses. One common challenge is efficiently processing returns while maintaining customer satisfaction, which requires strong organizational skills and clear communication with both customers and internal teams. Addressing these challenges typically involves streamlining return processes, leveraging technology for tracking, and collaborating closely with warehouse, customer service, and inventory departments. Building strong relationships across teams and continuously analyzing return data for trends can also help in proactively reducing return rates.

What is the difference between Return Manager vs Customer Service Representative?

Return ManagerCustomer Service Representative
Oversees return processes, manages return policies, and supervises return staffHandles customer inquiries, resolves issues, and provides product information
Requires knowledge of return procedures, inventory management, and company policiesRequires strong communication skills, problem-solving, and product knowledge
Work environment often includes warehouses, retail stores, or officesPrimarily works in retail stores, call centers, or online support channels
Commonly employed in retail, e-commerce, and logistics industriesEmployed across various industries including retail, telecommunications, and services

The main difference between a Return Manager and a Customer Service Representative is that the Return Manager focuses on managing the entire return process and policies, while the Customer Service Representative handles direct customer interactions and issue resolution. Both roles require strong communication skills, but the Return Manager typically has more responsibilities related to operations and policy enforcement.

What are the most commonly searched types of Return jobs in Georgia?

The most popular types of Return jobs in Georgia are:

What are popular job titles related to Return Manager jobs in Georgia?

For Return Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Return Manager jobs in Georgia look for?

The top searched job categories for Return Manager jobs in Georgia are:

What cities in Georgia are hiring for Return Manager jobs?

Cities in Georgia with the most Return Manager job openings:

Return Manager jobs near you
Infographic showing various Return Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager, Returns

Oxford Industries, Inc.

Lyons, GA • On-site

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Oxford Industries rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

With more than 80 years of experience, Oxford has built a house of emotionally resonant lifestyle brands that can stand the test of time and trends. We are the parent company behind the most beloved lifestyle brands in the U.S. Headquartered in Atlanta, GA, Oxford is not just an owner. We're stewards, growing great businesses, while staying true to what makes them special.
We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! We value work-life balance and offer a flexible corporate office environment.
About the Role:
The Returns Manager is responsible for managing the Returns department by organizing and leading the functional team, maximizing productivity, minimizing operating costs, and meeting fulfillment service level expectations for all Oxford (OXM) Brands. Provide strategic recommendations on actions or processes to improve efficiency and support continued growth of the DC.
Essential Job Functions
  • Manage the Returns department directly and/or through assigned Supervisors, Leads, and supporting clerical staff by providing leadership, direction, coaching, and accountability to ensure safe, efficient, and high-quality operations.
  • Review workload or demand forecast to identify daily, short-term, and long-term required service outputs. Strategically organize the team and assign priorities in order to meet the necessary output.
  • Clearly communicate functional area processes, operations and daily instructions to employees; adapt as necessary to changing priorities.
  • Monitor productivity and provide strategic recommendations to improve efficiency; produce and distribute related KPI reporting. Utilize data and reporting to understand, report and improve efficiency.
  • Work with Sr. DC Management and/or Brands to resolve problems and/or priorities affecting the assigned functional area.
  • Identify and implement new operational and management systems, processes, and best practices as needed to adjust to new Brand requirements, volume growth, and/or technology changes.
  • Identify and communicate headcount requirements and assist in the hiring process as needed.
  • Ensure that team has all information required to successfully complete their work. Identify and resolve training requirements for team members.
  • Purchase and manage inventory of any needed materials
  • Monitor equipment to ensure it is in good operating condition; contact Maintenance with any issues.
  • Provide labor and related expense budgets and forecasts.
  • Educate and enforce company policies and safety procedures.
  • Assess team members' performance, attendance and productivity; manage necessary corrective actions and the performance evaluation/compensation process for assigned team members.
  • Provides team management including; interviewing, selecting, and training employees; setting or recommending rates of pay and hours of work; maintaining production records; planning work, etc
  • Ensure all returns are processed accurately and within established turnaround times.
  • Oversee the receiving (crediting) team to ensure incoming returns are received, verified, and documented correctly.
  • Supervise return processors to ensure merchandise is folded, sorted, and prepared according to company standards.
  • Monitor the quality and integrity of returned products, ensuring only first-quality merchandise is approved for inventory.
  • Communicate effectively with Customer Service Representatives (CSRs) and brand representatives regarding return status, customer requirements, and exception issues.
  • Enter, monitor, and track operational issues in the company portal to ensure timely communication and resolution with internal teams and customer representatives.
  • Ensure employees properly utilize the Warehouse Management System (WMS/UI) and handheld scanners in accordance with established Standard Operating Procedures (SOPs).
  • Verify completed work before it advances to the next process, including:
  • Properly securing container lids with zip ties.
  • Verifying the correct unit quantities are packed in each container.
  • Confirming all packaging meets company and customer-specific requirements.
  • Ensure all processed merchandise meets first-quality standards before being returned to inventory or prepared for shipment.

Scope, Complexity and Autonomy
  • Supervises the daily activities of two or more non-exempt employees in a production-related role.
  • Sets priorities for the team to ensure task completion.
  • Has supervisory/management as the primary duty of the position, e.g., interviewing, selecting, and training employees; setting or recommending rates of pay and hours of work; maintaining production records; planning work, etc.
  • Coaches team members on performance, completes employee performance evaluations and recommends pay actions.

Decision-Making Authority and Judgment
  • Decisions are guided by policies, procedures and the business plan; receives guidance and oversight from Sr. Managers.

Supervision Received
Senior Manager, Returns, Value-Added Services, and Embroidery
Supervision Exercised
Returns Leads and Associates
Principal Relationships/Key Contacts
Lyons DC Sr. Managers, Supervisors, and other DC staff.
Brand customer service & operations staff
OXM Import Team
3rd-Party logistics service providers (Freight Carriers, FedEx, and UPS)
Education and Certifications, Experience and Skills, and Competencies
  • Associate or Bachelor's Degree, or equivalent work experience
  • Generally, 6+ years of relevant professional experience in customer service, inventory management, warehousing, embroidery/screen printing, and/or physical distribution concepts.
  • Experience working with ERP and/or WMS (warehouse management system) is a plus.
  • Knowledge of Warehouse Management Systems, ERPs, Parcel Shipping or inventory management software.
  • Profiicient with Microsoft Office (Outlook, Word and Excel)
  • Able to work with all levels of staff
  • Detail oriented, well organized, excels in communication, listens and gets clarification
  • Balances team and individual responsibilities; contributes to building a positive team spirit
  • Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality
  • Observes safety procedures, reports potentially unsafe conditions, uses equipment and material properly

SPECIAL CONSIDERATIONS
Remote work: No remote work
Travel approximately up to (%): 0
Lifting and/or moving required: Required
Lift and/or move up to (lbs): 50
Frequency: Frequently
Bending/stooping/kneeling
Bending/stooping/kneeling required: Required
Frequency: Frequently
Routine standing
Routine standing (approximate hrs per day): 8
What happens next?
If you are interested in this opportunity please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.
This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.
U.S. EEOC: Know Your Rights
Oxford Industries participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
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