1

Retention Team Leader Jobs (NOW HIRING)

Team Leader

Bronx, NY ยท On-site

$78K/yr

Team Leader, IMT Job Summary: CASES seeks a supervisor to manage Choices ATD Program serving youth ... Attract, develop, coach, and retain team members, empowering them to elevate their competence ...

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Sacramento, CA ยท On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

San Pablo, CA ยท On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Walnut Creek, CA ยท On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Oakley, CA ยท On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

San Ramon, CA ยท On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Berkeley, CA ยท On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

next page

Showing results 1-20

Retention Team Leader information

See salary details

$10

$25

$72

How much do retention team leader jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for retention team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A retention team leader or specialist in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and industry. Salaries can vary based on skills such as customer relationship management and familiarity with CRM tools, as well as the size of the company and specific job responsibilities.

What is the difference between Retention Team Leader vs Customer Service Supervisor?

AspectRetention Team LeaderCustomer Service Supervisor
CredentialsExperience in customer retention, communication skillsExperience in customer service, leadership skills
Work EnvironmentCall centers, sales teams, client retention departmentsCustomer support centers, service departments
Employer & IndustryTelecom, finance, subscription servicesRetail, hospitality, tech companies
Search & Comparison IntentFocus on retention strategies, reducing churnFocus on customer support, issue resolution

The Retention Team Leader primarily focuses on developing strategies to retain customers and reduce churn, often working closely with sales and marketing teams. In contrast, the Customer Service Supervisor oversees daily customer support operations, ensuring customer issues are resolved efficiently. While both roles require strong communication skills and experience in customer-facing environments, the Retention Team Leader emphasizes retention metrics, whereas the Customer Service Supervisor concentrates on service quality and issue resolution.

What jobs in the US pay 300,000 a year?

For a Retention Team Leader, annual salaries of $300,000 or more are uncommon and typically found in executive-level roles or highly specialized positions. Most retention roles in mid-level management pay significantly less, but senior leadership positions in large organizations or industries like finance, technology, or healthcare can reach or exceed this salary level with experience and performance bonuses.

What jobs pay 4000 a week without a degree?

Retention Team Leaders typically do not earn $4,000 weekly without significant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales managers, real estate brokers, or certain entrepreneurial ventures, but these usually require strong skills, certifications, or a proven track record. Most jobs paying this amount consistently without a degree are rare and often involve commission-based or performance-driven compensation structures.

What is the role of a retention team?

A retention team is responsible for maintaining customer relationships and reducing churn by implementing strategies such as personalized communication, loyalty programs, and feedback analysis. They often use customer data and CRM tools to identify at-risk clients and improve overall satisfaction. The team plays a key role in increasing customer lifetime value and supporting business growth.
More about Retention Team Leader jobs
Infographic showing various Retention Team Leader job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.
Team Leader

Team Leader

CASES

Bronx, NY โ€ข On-site

$78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago


Job description



Job Title: Team Leader, IMT


Job Summary:

CASES seeks a supervisor to manage Choices ATD Program serving youth awaiting disposition in Bronx & Manhattan Family court. Our goal is to provide advocacy, resources, trusting relationships, educational support, and engaging activities. The ideal candidate will be a hands-on supervisor who seeks an opportunity to train, support, and uplift a team.

Choices Alternative to Detention (ATD) aims to help young people who have a case in Family Court gain; competence, confidence, positive connections with peers and adults, build character/self-esteem, contribute to their communities, and reduce their involvement in the criminal legal system. Under the direction of the Supervisor, the Coach works with young people and their families to develop goals around education, health and wellness, youth development, and reduction in recidivism. The objective of this role is to ensure participants and their families receive opportunities to engage in creative and enriching services that are; strengths-based, culturally relevant, support participants and their families in achieving their self-identified goals, aid in the process of reducing recidivism, and are adherent to the core principles of risk, need and responsivity.

This position requires flexible hours as programming/activities can go until 7 pm on some days. There is an opportunity for creativity while developing programming and engaging activities.


Salary: The salary for the Team Leader is $78,000.00.

Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift.

Location Address: 424 East 147th Street, Bronx, NY 10455. As needed to court, CASES offices, community visits, partnership meetings

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning). Maximum 1 remote workday per week.


What you will be doing:

  • Attract, develop, coach, and retain team members, empowering them to elevate their competence, impact, and performance
  • Promote staff development and competence through coaching, and structured supervision
  • Facilitate cohesive team functioning that enables staff to perform and deliver services to the highest level
  • Develop strong working relationships with community partners
  • Facilitate weekly team meetings and individual supervision
  • Ensure timely and quality data completion to promote real-time data reporting and performance measurement
  • Maintain fiscal responsibility for program funds, including petty cash, and carfare
  • Act as an escalation contact for staff in addressing complex and risk management situations, informed by crisis intervention, resolution, and knowledge to disrupt and respond to potential violence โ€“ this includes going into the field for complex cases with coaches
  • Meet with Director weekly for supervision
  • Work flexible hours when required
  • Other duties as assigned by Director


'What we are looking for:

  • 5 years of experience working with court-involved youth
  • 2 years of supervisory experience
  • A belief and interest in working collaboratively with communities, youth and families
  • Strong communication skills, both written and oral
  • Ability to be creative and flexible
  • Commitment to active youth engagement through collaboration with youth and their families
  • Trained in or committed to training to become competent in a CBT, harm reduction and trauma informed approach as a means of engaging young people
  • Experience developing relationships with schools, community-based organizations and/or other service providers


Additional, preferred skills we are looking for but are not required:

  • Bilingual (English/Spanish) preferred
  • Strong commitment to social justice and the CASES mission
  • Individuals with lived experience are encouraged to apply


Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

  • Medical
  • Dental
  • Vision
  • Vacation and Paid Time Off โ€“ starting at 25 days
  • 12 Paid Holidays per year.
  • Retirement 403(b) Competitive matching up to 6%.
  • Employee Referral Program


Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold peopleโ€™s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others


Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.


CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.



Monday - Friday, 9am to 5pm
35 hours per week excluding breaks