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Retention Team Leader Jobs (NOW HIRING)

Team Leader

Bronx, NY · On-site

$78K/yr

Team Leader, IMT Job Summary: CASES seeks a supervisor to manage Choices ATD Program serving youth ... Attract, develop, coach, and retain team members, empowering them to elevate their competence ...

Team Leader - Chick-fil-A At Chick-fil-A, the Team Leader role is more than just a job - it's an ... Our high retention rate reflects the strong culture and meaningful work experience we provide. Who ...

Team Leader

San Francisco, CA · On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Sacramento, CA · On-site

$20 - $25/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Sunnyvale, CA · On-site

$20 - $24/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Perris, CA · On-site

$20 - $24/hr

Team Leadership & Development Hire, train, coach, and retain a strong team Set expectations, drive accountability, and build a positive team culture Create schedules that support the business and ...

Team Leader

Sacramento, CA · On-site

$20 - $25/hr

Team Leadership & Development · Hire, train, coach, and retain a strong team · Set expectations, drive accountability, and build a positive team culture · Create schedules that support the ...

Team Leader

San Francisco, CA · On-site

$20 - $25/hr

Team Leadership & Development · Hire, train, coach, and retain a strong team · Set expectations, drive accountability, and build a positive team culture · Create schedules that support the ...

Team Leader

San Francisco, CA · On-site

$20 - $25/hr

Team Leadership & Development • Hire, train, coach, and retain a strong team • Set expectations, drive accountability, and build a positive team culture • Create schedules that support the ...

Team Leader

Sunnyvale, CA · On-site

$20 - $24/hr

Team Leadership & Development · Hire, train, coach, and retain a strong team · Set expectations, drive accountability, and build a positive team culture · Create schedules that support the ...

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Retention Team Leader information

See salary details

$10

$25

$72

How much do retention team leader jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for retention team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Retention Team Leader vs Customer Service Supervisor?

AspectRetention Team LeaderCustomer Service Supervisor
CredentialsExperience in customer retention, communication skillsExperience in customer service, leadership skills
Work EnvironmentCall centers, sales teams, client retention departmentsCustomer support centers, service departments
Employer & IndustryTelecom, finance, subscription servicesRetail, hospitality, tech companies
Search & Comparison IntentFocus on retention strategies, reducing churnFocus on customer support, issue resolution

The Retention Team Leader primarily focuses on developing strategies to retain customers and reduce churn, often working closely with sales and marketing teams. In contrast, the Customer Service Supervisor oversees daily customer support operations, ensuring customer issues are resolved efficiently. While both roles require strong communication skills and experience in customer-facing environments, the Retention Team Leader emphasizes retention metrics, whereas the Customer Service Supervisor concentrates on service quality and issue resolution.

What is a retention team leader?

A retention team leader is responsible for developing strategies to improve customer or employee retention within an organization. They often oversee a team, analyze data to identify retention issues, and implement initiatives to increase loyalty and reduce churn, using tools like CRM software. Strong leadership, communication, and analytical skills are essential for this role.
More about Retention Team Leader jobs
Infographic showing various Retention Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Team Leader

CASES

Bronx, NY • On-site

$78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago


Job description



Job Title: Team Leader, IMT


Job Summary:

CASES seeks a supervisor to manage Choices ATD Program serving youth awaiting disposition in Bronx & Manhattan Family court. Our goal is to provide advocacy, resources, trusting relationships, educational support, and engaging activities. The ideal candidate will be a hands-on supervisor who seeks an opportunity to train, support, and uplift a team. 

Choices Alternative to Detention (ATD) aims to help young people who have a case in Family Court gain; competence, confidence, positive connections with peers and adults, build character/self-esteem, contribute to their communities, and reduce their involvement in the criminal legal system. Under the direction of the Supervisor, the Coach works with young people and their families to develop goals around education, health and wellness, youth development, and reduction in recidivism. The objective of this role is to ensure participants and their families receive opportunities to engage in creative and enriching services that are; strengths-based, culturally relevant, support participants and their families in achieving their self-identified goals, aid in the process of reducing recidivism, and are adherent to the core principles of risk, need and responsivity.

This position requires flexible hours as programming/activities can go until 7 pm on some days. There is an opportunity for creativity while developing programming and engaging activities. 


Salary: The salary for the Team Leader is $78,000.00.

Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift.

Location Address:  424 East 147th Street, Bronx, NY 10455. As needed to court, CASES offices, community visits, partnership meetings 

Workplace Flexibility: Flexible (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning). Maximum 1 remote workday per week. 


What you will be doing:

  • Attract, develop, coach, and retain team members, empowering them to elevate their competence, impact, and performance 
  • Promote staff development and competence through coaching, and structured supervision 
  • Facilitate cohesive team functioning that enables staff to perform and deliver services to the highest level 
  • Develop strong working relationships with community partners
  • Facilitate weekly team meetings and individual supervision 
  • Ensure timely and quality data completion to promote real-time data reporting and performance measurement 
  • Maintain fiscal responsibility for program funds, including petty cash, and carfare
  • Act as an escalation contact for staff in addressing complex and risk management situations, informed by crisis intervention, resolution, and knowledge to disrupt and respond to potential violence – this includes going into the field for complex cases with coaches 
  • Meet with Director weekly for supervision 
  • Work flexible hours when required 
  • Other duties as assigned by Director 


'What we are looking for: 

  • 5 years of experience working with court-involved youth
  • 2 years of supervisory experience 
  • A belief and interest in working collaboratively with communities, youth and families
  • Strong communication skills, both written and oral
  • Ability to be creative and flexible
  • Commitment to active youth engagement through collaboration with youth and their families
  • Trained in or committed to training to become competent in a CBT, harm reduction and trauma informed approach as a means of engaging young people
  • Experience developing relationships with schools, community-based organizations and/or other service providers 


Additional, preferred skills we are looking for but are not required:

  • Bilingual (English/Spanish) preferred
  • Strong commitment to social justice and the CASES mission
  • Individuals with lived experience are encouraged to apply


Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

  • Medical
  • Dental
  • Vision
  • Vacation and Paid Time Off – starting at 25 days
  • 12 Paid Holidays per year.
  • Retirement 403(b) Competitive matching up to 6%.
  • Employee Referral Program


Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others


Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.


CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.



Monday - Friday, 9am to 5pm
35 hours per week excluding breaks