Needham, MA · On-site
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Needham, MA · On-site
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Cambridge, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Cambridge, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Cambridge, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Cambridge, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
New
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
New
Everett, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Everett, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Needham, MA · On-site
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Needham, MA · On-site
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Everett, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Everett, MA · On-site
$120K - $125K/yr
Collaborate directly with clients to build partnerships that drive satisfaction and retention * Manage, mentor, and grow a diverse team of managers and frontline employees * Play a key role in ...
Boston, MA · On-site
$155 - $215/hr
We're looking for a Senior Product Manager to join the Growth Product team and own critical strategic areas of how we retain members. The role will be tasked with improving trial conversion rate and ...
Boston, MA · On-site
$155 - $215/hr
We're looking for a Senior Product Manager to join the Growth Product team and own critical strategic areas of how we retain members. The role will be tasked with improving trial conversion rate and ...
Boston, MA · On-site
$137K - $181K/yr
We're looking for a Senior Product Manager to join the Growth Product team and own critical strategic areas of how we retain members. The role will be tasked with improving trial conversion rate and ...
Boston, MA · On-site
$137K - $181K/yr
We're looking for a Senior Product Manager to join the Growth Product team and own critical strategic areas of how we retain members. The role will be tasked with improving trial conversion rate and ...
Milford, MA · Hybrid
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Milford, MA · Hybrid
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Braintree, MA · Hybrid
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Braintree, MA · Hybrid
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Needham, MA · Hybrid
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Needham, MA · Hybrid
$55K - $75K/yr
Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...
Needham, MA · Hybrid
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Needham, MA · Hybrid
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Concord, MA · Hybrid
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Concord, MA · Hybrid
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Milford, MA · Hybrid
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Milford, MA · Hybrid
$55K - $80K/yr
Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices
Plymouth, MA · On-site
$125K - $155K/yr
Drive sales, gross profit, technician productivity, and customer retention * Manage shop workflow, dispatching, and repair order efficiency * Recruit, train, coach, and mentor Service Advisors and ...
Quick apply
Plymouth, MA · On-site
$125K - $155K/yr
Drive sales, gross profit, technician productivity, and customer retention * Manage shop workflow, dispatching, and repair order efficiency * Recruit, train, coach, and mentor Service Advisors and ...
Cohasset, MA · On-site
$70 - $90/hr
Manages client traffic, engaging and appropriately routing clients and fostering client retention * Manages business results through formalized management routines and coaching * Creates a world ...
Cohasset, MA · On-site
$70 - $90/hr
Manages client traffic, engaging and appropriately routing clients and fostering client retention * Manages business results through formalized management routines and coaching * Creates a world ...
Boston, MA · On-site
$140K - $160K/yr
Proactively identify opportunities to drive customer satisfaction and retention * Manage cross functional efforts in service of customer success, including * Establish trust and credibility with ...
Boston, MA · On-site
$140K - $160K/yr
Proactively identify opportunities to drive customer satisfaction and retention * Manage cross functional efforts in service of customer success, including * Establish trust and credibility with ...
Canton, MA · Hybrid
$129K - $151K/yr
Recommends, drafts and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for Subro Staff and ensures that Staff Counsel retained manages assigned portfolio ...
Quick apply
Canton, MA · Hybrid
$129K - $151K/yr
Recommends, drafts and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for Subro Staff and ensures that Staff Counsel retained manages assigned portfolio ...
$26.2K - $32.1K
12% of jobs
$32.1K - $38K
0% of jobs
$38K - $43.9K
11% of jobs
$44.7K is the 25th percentile. Wages below this are outliers.
$43.9K - $49.8K
20% of jobs
The median wage is $51.2K / yr.
$49.8K - $55.7K
31% of jobs
$57.4K is the 75th percentile. Wages above this are outliers.
$55.7K - $61.6K
5% of jobs
$61.6K - $67.4K
7% of jobs
$67.4K - $73.3K
1% of jobs
$73.3K - $79.2K
1% of jobs
$79.2K - $85.1K
5% of jobs
$85.1K - $91K
6% of jobs
$26.2K
$56.2K
$91K
A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.
Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.
To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.
The most popular types of Retention jobs in Boston, MA are:
For Retention Manager jobs in Boston, MA, the most frequently searched job titles are:
The top searched job categories for Retention Manager jobs in Boston, MA are:
Cities near Boston, MA with the most Retention Manager job openings:
$55K - $75K/yr
Other
Medical, Dental, Life, Retirement, PTO
Re-posted 15 days ago
8.0
Based on 30 frontline employees who took The Breakroom Quiz
166th of 311 rated insurance
Alera Group is looking for a Personal Lines Property & Casualty Account Manager to join our team. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!
Our Massachusetts locations include: Needham, Braintree, Brockton, Brookline, Chicopee, Concord, Fairhaven, Milford, Orleans, Rehoboth, Truro, and Worcester. Our Rhode Island locations include: North Smithfield and Warwick.
Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
ResponsibilitiesThis job requires presence in the office on a hybrid schedule as agreed with the manager.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
The annual salary range is $55,000 to $75,000, plus commission.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
Location Type: Hybrid - 3 or more days in office - Office UKG Work location
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