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Retention Manager Jobs in Worcester, MA (NOW HIRING)

Alera Group

Personal Lines Account Manager

Milford, MA · Hybrid

$55K - $75K/yr

Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...

Alera Group

Personal Lines Account Manager

Worcester, MA · Hybrid

$55K - $75K/yr

Evaluate exposures and recommend coverage changes; explain options clearly to support retention * Manage workflows in Applied Epic with accurate documentation and compliance * Partner with carriers ...

Alera Group

Commercial Lines Account Manager

Concord, MA · Hybrid

$55K - $80K/yr

Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices

Alera Group

Commercial Lines Account Manager

Milford, MA · Hybrid

$55K - $80K/yr

Assess risk exposures and recommend coverage changes; communicate options clearly to support retention * Manage workflows in Applied Epic with thorough documentation and E&O prevention practices

COLLECT N TECH LLC

Store Manager

Auburn, MA

$20/hr

You will hire, train, and supervise staff, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest standards in customer ...

COLLECT N TECH LLC

Store Manager

Auburn, MA · On-site

$20/hr

You will hire, train, and supervise staff, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest standards in customer ...

Buyers Edge Platform, LLC

Account Manager

Waltham, MA · Remote

The Account Manager drives customer retention and grows revenue through renewals, cross-sells, and upsells. They serve as the primary liaison between customers, ArrowStream, and BEP brands, while ...

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Retention Manager information

See Worcester, MA salary details

$25.1K

$53.8K

$87K

How much do retention manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for retention manager in Worcester, MA is $53,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,983.00 and $60,381.00 per year, depending on experience, location, and employer.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the most commonly searched types of Retention jobs in Worcester, MA?

The most popular types of Retention jobs in Worcester, MA are:

What are popular job titles related to Retention Manager jobs in Worcester, MA?

For Retention Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Worcester, MA look for?

The top searched job categories for Retention Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Retention Manager jobs?

Cities near Worcester, MA with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $53,761 per year, or $25.8 per hour.

Customer Care Retention Specialist

Insulet Corporation

Acton, MA • Remote

$26.33 - $39.49/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Job Summary

As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.

Overview:

As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.

Key responsibilities:

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers

Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services

Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism

Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management

Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience

Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences

Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty

Follow detailed call scripts or guidelines while adapting to customer responses

Meet or exceed Customer Care KPI's established

Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns

Required Skills:

Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience

Excellent problem-solving abilities and a proactive mindset

Knowledge of diabetes management is a plus

Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations

Knowledge of diabetes management is a plus

Preferred Skills and Competencies:

Bachelor's Degree preferred

Experience as a Quality Evaluator in a Contact Center preferred

Must be able to effectively deal with people at all levels inside and outside of the Company

Must be able to work independently while contributing to the goals of the team

Must be proficient with Microsoft Office (intermediate Word, basic Excel)

#LI-Remote

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

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About Insulet

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Billerica, MA, US

Year founded

2000

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