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Retention Associate Jobs in McComb, MS (NOW HIRING)

Citi Trends

Assistant Manager

Mccomb, MS · On-site

Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention * Provide ongoing coaching, feedback, and performance support to associates Customer Experience ...

bealls

bealls Operations Supervisor

Brookhaven, MS

We believe in focused and intentional development for our associates by providing meaningful ... Coaching, training and retaining talent. * Facilitating stockroom operations and supervision of ...

Walmart

Department Supervisor

Mccomb, MS · On-site

$65K - $100K/yr

What you'll do...and recruiting and developing qualified associates to meet staffing needs and ... Attracts and retains the best talent empowers and develops talent and recognizes others ...

Walmart

(USA) Digital Coach

Mccomb, MS · On-site

$65K - $100K/yr

What you'll do...and recruiting and developing qualified associates to meet staffing needs and ... Attracts and retains the best talent empowers and develops talent and recognizes others ...

Walmart

Store Supervisor

Mccomb, MS · On-site

$65K - $100K/yr

What you'll do...and recruiting and developing qualified associates to meet staffing needs and ... Attracts and retains the best talent empowers and develops talent and recognizes others ...

Walmart

(USA) Digital Coach

Mccomb, MS · On-site

$65K - $100K/yr

What you'll do...and recruiting and developing qualified associates to meet staffing needs and ... Attracts and retains the best talent empowers and develops talent and recognizes others ...

Walmart

(USA) Service Shop Repair Technician

Brookhaven, MS · On-site

$14.25 - $19/hr

... retained according to warranty guidelines and creating and processing warranty claims to ensure ... Embraces differences in people cultures ideas and experiences creates a workplace where associates ...

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Showing results 21-40

All JobsRetention Associate JobsRetention Associate Jobs in McComb, MS

Retention Associate information

See McComb, MS salary details

$8

$16

$27

How much do retention associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for retention associate in McComb, MS is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.40 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What job categories do people searching Retention Associate jobs in McComb, MS look for?

The top searched job categories for Retention Associate jobs in McComb, MS are:

What cities near McComb, MS are hiring for Retention Associate jobs?

Cities near McComb, MS with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in McComb, MS as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,100 per year, or $16.4 per hour.

Assistant Manager

Citi Trends

Mccomb, MS • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Support daily store operations to meet sales, customer experience, and operational standards.

  • Supervise and support store associates in sales, inventory, cash handling, and customer service activities.

  • Assist with hiring, onboarding, and training of store staff, and support staffing levels.

Citi Trends rating

4.0

Company rating: 4.0 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

105th of 105 rated fashion retailers

Job description

Assistant Store Manager
About Citi Trends
Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.
We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.
Position Summary
As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance, maintain operational excellence, and support the hiring, onboarding, and development of store associates.
Summary of Key Responsibilities
Store Operations & Performance
  • Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
  • Monitor sales activity and provide guidance to associates to deliver excellent customer service
  • Assist with inventory control, inventory transactions, and shrink prevention efforts
  • Ensure compliance with Citi Trends policies, procedures, and operational standards

Team Leadership & Staffing
  • Supervise and support store associates in sales, inventory, cash handling, and customer service
  • Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
  • Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
  • Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance
  • Maintain a safe, organized, and customer-focused store environment
  • Reinforce adherence to company policies, procedures, and loss prevention standards
  • Support consistent execution of merchandising, operational, and visual standards

  • Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications
  • High school diploma or equivalent required
  • 2-4 years of experience as an Assistant Manager or similar retail leadership role
  • 3-5 years of overall retail experience preferred
  • Strong communication, organizational, and people leadership skills
  • Ability to work a flexible schedule, including nights and weekends
  • Ability to perform basic math calculations, including percentages

Key Competencies
  • People Leadership & Team Development
  • Hiring & Recruiting Support
  • Customer-Focused Execution
  • Operational Accountability
  • Time Management & Prioritization
  • Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends
Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued growth.
If you're ready to grow your leadership skills, support hiring and team development, and make an impact in your store-Citi Trends is the place for you.
Equal Employment Opportunity
Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable laws.

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