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Retention Associate Jobs in Brandon, MS (NOW HIRING)

Jackson Supply Company

Warehouse Team Member

Jackson, MS · On-site

$13.50 - $16.75/hr

544 Julienne St - [Warehouse Associate] - FT, PT, or Temp (Overtime Pay Available) / High Employee Retention Rate / Long-term Employee Growth (Leadership Development Programs) - As a Warehouse Team ...

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Retention Associate information

See Brandon, MS salary details

$9

$18

$30

How much do retention associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for retention associate in Brandon, MS is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.52 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What cities near Brandon, MS are hiring for Retention Associate jobs?

Cities near Brandon, MS with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Brandon, MS as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,193 per year, or $18.4 per hour.

Associate Attorney - General Liability - Insurance Defense

Chartwell Law Offices LLP

Ridgeland, MS • On-site

Full-time

Posted 20 days ago

Job description

Job Type
Full-time
Description
The Associate attorney will manage a diverse caseload from inception through resolution, providing strategic legal counsel and representation in court, arbitrations, and depositions. This role requires exceptional research, drafting, and litigation skills, along with the ability to collaborate closely with partners and clients in a fast-paced environment. The ideal candidate demonstrates independence, strong communication, and a commitment to meeting a 1,950-hour annual billable requirement.
Primary Job Duties:
  • File review and legal analysis of claims and causes of action
  • Extensive legal research and drafting of substantial briefs, memos, pleadings, and appellate briefs
  • Regularly representing clients in court, at arbitrations and in depositions
  • Drafting and responding to discovery requests
  • Expert witness retention and collaboration
  • Trial preparation and attendance
  • Collaborate closely with partners, clients, and stakeholders to deliver strategic and practical legal advice
  • Manage deadlines and assignments with a high level of ownership and independence

Key Competencies:
  • Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.
  • Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.
  • Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.
  • Planning & Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position may be designated as remote, hybrid, or fully in-office, depending on the needs of the role, office location, and Firm requirements.
Requirements
  • J.D. from an ABA-accredited law school
  • Active license to practice law in state posted (required); additional bar admissions a plus
  • Minimum of 2 years of experience in practice group
  • Excellent legal research, writing, and oral advocacy skills
  • Experience with administrative proceedings, depositions, and mediations
  • Ability to work independently and collaboratively in a team environment
  • Professional demeanor with strong client-relations and communication skills
  • Must be responsive and organized, with the ability to prioritize multiple tasks

#LI-Hybrid

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