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Retention Associate Jobs in Brandon, MS (NOW HIRING)

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Retention Associate information

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$18

$30

How much do retention associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for retention associate in Brandon, MS is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.52 per hour, depending on experience, location, and employer.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.

What cities near Brandon, MS are hiring for Retention Associate jobs?

Cities near Brandon, MS with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Brandon, MS as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,193 per year, or $18.4 per hour.

Patient Care Associate - Children's of Mississippi - Children's Float Pool

University of Mississippi Medical Center

Jackson, MS • On-site

Other

Posted 2 days ago

New

University Of Mississippi Medical Center rating

7.4

Company rating: 7.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

348th of 1,059 rated hospitals

Job description

Hello,
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

  • Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
  • You must meet all of the job requirements at the time of submitting the application.
  • You can only apply one time to a job requisition.
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.
After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.
Thank you,
Human Resources
Important Applications Instructions:
Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:
R00053030
Job Category:
Allied Health
Organization:
Children's Clinical Support Services-Float, AHS and VAT
Location/s:
Main Campus Jackson
Job Title:
Patient Care Associate - Children's of Mississippi - Children's Float Pool
Job Summary:
The Patient Care Associate (PCA) assists nurses in providing care and treatment to patients. This role focuses on supporting patient daily living activities, comfort, and basic care needs while promoting a safe and respectful environment. The PCA contributes to the overall mission of the medical center by assisting with patient well-being and daily operations.
Education & Experience
Education and Experience Required:
High school diploma/GED
Certifications, Licenses, or Registration required:
Basic Life Support from the American Heart Association or Heartsaver (CPR) from the American Heart Association post-hire within three (3) months.
Preferred Qualifications:
Experience in a healthcare or caregiving setting.
Knowledge, Skills & Abilities
Knowledge, Skills, and Abilities:
Basic communication, interpersonal, and teamwork skills. Ability to perform physical tasks related to patient care safely. Basic computer skills for documentation and electronic recordkeeping (preferred).
Responsibilities
  • Provide compassionate support to patients by addressing needs, listening to concerns, and assisting with comfort and emotional well-being.
  • Assist patients with activities of daily living, including bathing, grooming, dressing, toileting, feeding, and mobility.
  • Respond promptly to call lights and communicate patient requests to nurses or other healthcare team members.
  • Monitor and report changes in patient condition or behavior to the nurse or supervisor.
  • Escort and assist patients to various locations within the facility as needed.
  • Assist with meal service and monitor food and fluid intake.
  • Maintain a safe, clean, and organized patient environment, including room setup, equipment cleanup, and adherence to infection control practices.
  • Support nursing staff and other clinical team members with non-technical patient care tasks as assigned.
  • Assist with basic documentation related to patient care activities.
  • The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, frequent exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention to safety considerations, frequent activities subject to significant volume changes of a seasonal/clinical nature, constant work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying more than 100 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, occasional reaching, occasional sitting, constant standing, frequent twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type:
Full time
FLSA Designation/Job Exempt:
No
Pay Class:
Hourly
FTE %:
100
Work Shift:
Benefits Eligibility:
Grant Funded:
Job Posting Date:
08/10/2026
Job Closing Date (open until filled if no date specified):

What University Of Mississippi Medical Center employees say

Pay

Benefits

Hours and flexibility

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University of Mississippi Medical Center logo

About University of Mississippi Medical Center

Sourced by ZipRecruiter

The University of Mississippi Medical Center (UMMC) is the state's sole academic medical center, focused on enhancing the lives of Mississippi residents through education, research, and healthcare. UMMC houses seven health science schools with over 3,000 enrolled students, and its researchers are renowned for their contributions to areas like heart disease, diabetes, hypertension, and cancer treatment. Their efforts not only improve health outcomes but also drive economic growth and job opportunities in the state.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Jackson, MS, US

Year founded

1955

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