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Retention Associate Jobs in Brandon, MS (NOW HIRING)

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How much do retention associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for retention associate in Brandon, MS is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.52 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What cities near Brandon, MS are hiring for Retention Associate jobs?

Cities near Brandon, MS with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Brandon, MS as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,193 per year, or $18.4 per hour.

TFS Financial Advisor Associate

Trustmark Bank

Madison, MS

Full-time

Posted 3 days ago

New

Trustmark National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

53rd of 175 rated banks

Job description

Overview

The Financial Advisor Associate will support the Financial Advisor in delivering investment and financial planning services to existing and prospective clients. This position will provide the Associate with a knowledge and understanding of financial markets, various product offerings and expose the Associate to the day-to-day activities of a Financial Advisor in preparation for future placement as a Financial Advisor. Typically, an Associate will transition to a Financial Advisor within 12-24 months.

Responsibilities
  • Provide client service and support to an experienced Financial Advisor.
  • Enter trades in client accounts as instructed by the client and/or Financial Advisor.
  • Open new accounts and maintain existing accounts.
  • Prepare presentations for client meetings.
  • Research data for the Financial Advisor to consider client investment strategies.
  • Practice business development strategies in conjunction with receiving coaching and mentorship to prepare for a role as a Partner with the Financial Advisor.
  • Ensure a FINRA compliance branch system is maintained.
  • Remain informed on current financial market trends, regulatory changes and product offerings.
Qualifications
  • Minimum one year of experience in investment services or wealth management
  • SIE, Series 7, 63 and or 65/66
  • Resident Life Insurance license, or ability to obtain within 6 months of hire
  • Knowledge of basic Banking/Financial industry practices
  • Ability to apply analytical skills
  • Must be a self-starter with the ability to promote and sell investment products and services
  • Excellent interpersonal communication and relationship building skills
  • Ability to work independently as a self-starter as well as within a team framework
  • Effective oral and written communication skills
  • Ability to manage multiple assignments simultaneously
  • Strong organizational skills
  • Four-year college degree in a business-related field preferably Finance or equivalent work experience preferred
  • Proficiency in Microsoft Office Suite preferred

Physical Requirements/Working Conditions:  Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site.  Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank.  No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Employment Type: FULL_TIME

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