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Retention Associate Jobs in Boston, MA (NOW HIRING)

Sales Associate

Wrentham, MA · On-site

$15 - $15.80/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

The Retention Marketing Manager owns BRUNT's lifecycle marketing program across our owned channels ... Associate and creative team on execution and QA. * Act as BRUNT's subject matter expert in SMS and ...

Use a systematic approach to retain Members who are not fulfilling their full potential with ... Associate's Degree (AA) preferred Experience Qualifications * 3-4 years experience in a customer ...

... retention. You'll be an advocate for the customer internally and focus on providing a positive ... Associates follow a well-defined methodology to identify the customer's unique needs and clearly ...

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Member Associate

North Attleboro, MA · On-site

$15 - $17/hr

As a Member Associate, you will be the first point of contact for our members, helping them with ... member retention programs Qualifications : * Passion for fitness and a healthy lifestyle

Member Associate

Braintree, MA · On-site

$15 - $17/hr

... member retention programs Qualifications : * Passion for fitness and a healthy lifestyle ... Associate role. We look forward to hearing from you! THIS IS NOT A SEASONAL ROLE Fit Factory is an ...

As a Member Associate, you will be the first point of contact for our members, helping them with ... member retention programs Qualifications : * Passion for fitness and a healthy lifestyle

Showing results 41-60

Retention Associate information

See Boston, MA salary details

$10

$20

$34

How much do retention associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for retention associate in Boston, MA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.92 per hour, depending on experience, location, and employer.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.
What are the most commonly searched types of Retention jobs in Boston, MA? The most popular types of Retention jobs in Boston, MA are:
What are popular job titles related to Retention Associate jobs in Boston, MA? For Retention Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Retention Associate jobs in Boston, MA look for? The top searched job categories for Retention Associate jobs in Boston, MA are:
What cities near Boston, MA are hiring for Retention Associate jobs? Cities near Boston, MA with the most Retention Associate job openings:

Full-time

Re-posted 10 days ago


Job description

Description

We are looking for two Insurance Sales Associates to join our team in our Marlborough, MA office.  This position has in-office requirements. 

We're Hiring Immediately!

 

As an Insurance Sales Associate, you will work alongside with and support a Comparion Insurance Sales Agent in profitable growth through new business sales and customer retention. Your ability to listen and empathize are key in being the initial contact for our customers. Success in this role will require building a strong local network and in-person relationship in the community. 

Working for Comparion Insurance Agency, a Liberty Mutual company, means working for a company that's committed to advancing an inclusive environment. We do that through leadership development programs aimed at advancing, engaging, and retaining under-represented talent and our Employee Resource Groups, which strengthen our inclusive workplace, enhance personal development, and provide ways for employees to connect, learn and engage.

Ready to find out what it means to work for an agency that is backed by Liberty Mutual-a Fortune 100 company that's committed to putting people first, acting responsibly and making things better?

Responsibilities:

  • Utilize consultative sales techniques to prospect and initiate new business sales.
  • Assists in the processing of new business, including contacting customers to finalize sales and service transactions.
  • Identifies cross selling opportunities for Sales Agent.
  • Contributes to and executes a marketing plan with the Sales Agent.
  • Identifies mass marketing prospects through existing book of business and community prospecting opportunities.
  • Meet monthly goals for new business sales.
  • Completes follow-ups on new policies in order to keep retention level high and capitalize cross-selling opportunities.
  • Coordinates activities with other departments to ensure quality customer service
  • Acts as initial contact in addressing customer concerns regarding establishment of policies and new account status.
  • Unlicensed candidates will be enrolled in a new hire training class once they begin working for Comparion.  The training includes a licensing training program in which Comparion covers the cost of training materials and exam fees.
External Qualifications
  • High School Degree
  • 1-2 years of relevant sales experience preferred 
  • Exceptional written and verbal communication skills
  • Ability to handle common objections and educate customers in a consultative manner
  • Demonstrated self-starter, motivated to learn and grow in a professional sales organization
  • Professional business acumen, strong presence and confidence
  • Resourceful team player that can contribute and accept new ideas
  • A state insurance license-or willingness to earn one with training and support-in Property & Casualty, and Life
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco
Employment Type: FULL_TIME