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Retention Associate Jobs in Boston, MA (NOW HIRING)

Express & Bonobos

Associate Manager

Somerville, MA

Attract, hire, develop, inspire, and retain top talent * Support an environment, which encourages an exceptionally high level of the store morale. * Focus all store associates on creating an ...

Tenacity, Inc

Program Associate SY '26-27

Boston, MA · On-site

$40K - $45K/yr

JOB SUMMARY The ACE Academy Program Associate supports the successful recruitment, engagement, and retention of middle school students participating in Tenacity's after-school and summer programs.

Best Buddies Int. Inc

Development Associate

Boston, MA · On-site

$40K - $45K/yr

The Development Associate is a key position on the Development Team charged with recruiting new participants and teams, retaining alumni, increasing participant fundraising and providing excellent ...

Torrid

Sales Associate

Wrentham, MA · On-site

$15 - $15.80/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Torrid

Sales Associate

Wrentham, MA

$15 - $15.80/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our ... As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Natera

Associate Clinical Oncology Specialist

Boston, MA · On-site

$110K - $130K/yr

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales ... Fluent in understanding data spreadsheets and technologies, although the Patient Retention ...

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All JobsRetention Associate JobsRetention Associate Jobs in Boston, MA

Retention Associate information

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$10

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$34

How much do retention associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for retention associate in Boston, MA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by Retention Associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What are Retention Associates?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What are the key skills and qualifications needed to thrive as a Retention Associate, and why are they important?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What jobs pay 4000 a week without a degree?

Retention associates typically do not earn $4,000 a week without a degree, as this level of pay is uncommon for entry-level or customer service roles. High-paying jobs that can reach this weekly income often require specialized skills, experience, or certifications, such as sales positions, real estate agents, or certain freelance roles. These jobs may also involve commission-based pay structures or entrepreneurial efforts.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining existing customer relationships by addressing their needs, resolving issues, and encouraging continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement strategies to improve retention rates.

How can I make 2000 a week working from home?

A Retention Associate working from home can increase earnings by gaining experience, developing strong communication and customer service skills, and working for companies that offer competitive pay and bonuses. Typically, full-time retention roles pay between $15 and $25 per hour, so earning $2,000 weekly would require working approximately 80 hours, which may not be feasible regularly. To reach higher income levels, some professionals supplement their income through additional roles, freelance work, or advanced certifications that qualify them for higher-paying positions.

What is the 3 month rule for jobs?

The 3 month rule for retention associates often refers to the expectation that employees stay in their role for at least three months to demonstrate reliability and adapt to company processes. This period is commonly used to evaluate performance and fit before considering further employment decisions or benefits. It is important for retention associates to focus on building skills and understanding company policies during this time.
What are the most commonly searched types of Retention jobs in Boston, MA? The most popular types of Retention jobs in Boston, MA are:
What are popular job titles related to Retention Associate jobs in Boston, MA? For Retention Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Retention Associate jobs in Boston, MA look for? The top searched job categories for Retention Associate jobs in Boston, MA are:
Retention Associate jobs near you

Associate Manager

Express & Bonobos

Somerville, MA

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name
Assembly Row
Responsibilities
Express is seeking an Associate Manager to join our team.
The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.
KEY RESPONSIBILITIES
  • Attract, hire, develop, inspire, and retain top talent
  • Support an environment, which encourages an exceptionally high level of the store morale.
  • Focus all store associates on creating an environment built on team work and inspiring a "one team" mentality.
  • Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
  • Identify high performing store associates and assist in their growth.
  • Develop and maximize the success of store associates to achieve sales potential and customer experience.
  • Attract and hire store associates, up to and including Sales Leaders.
  • Analyze the business and execute/communicate clear action plans that optimize results.
  • Manage all aspects of daily store operations.
  • Ensure all store associates have clarity on goals and action plans.
  • Provide feedback to help support the creation of clear action plans that optimize results.
  • Manage and delegate workload and ensure execution of plans and strategies across the store.
  • Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
  • Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
  • Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
  • With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
  • Support and develop a store environment focused on consistently delivering a great in-store customer experience.
  • Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
  • Lead consistent focus on delivering a great customer experience
  • Create a culture of proactive customer engagement to exceed our customer's expectations.
  • Drive loyalty and credit card acquisition through an engaged store team.
  • Create positive in-store experience through visual standards
  • Other essential functions may occur as directed by your supervisor.

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Education: High School or Equivalent
  • Years of Experience: 3-5 of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES
  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong supervisory, communication and customer service skills
  • Minimum of two years relevant experience
  • Prior sales management experience

BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Pay Range
$21.20 - $31.25 per hour
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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