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Retention Associate Jobs in Missouri (NOW HIRING)

RNR Tire Express

Client Retention Specialist

Poplar Bluff, MO · On-site

$12.75 - $17.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Customer Service, Sales Representative, Sales Associate, Account Representative, Collection ...

RNR Tire Express

Client Retention Specialist

Poplar Bluff, MO · On-site

$12.75 - $17.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... Customer Service, Sales Representative, Sales Associate, Account Representative, Collection ...

EchoStar

Remote Retention Representative

Saint Louis, MO · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

Genesis Health Clubs

Sales Associate

Kansas City, MO · On-site

$13.25 - $17.75/hr

Works closely with retention departments to ensure high participation in the facilities * Establish ... Ability to communicate with guests and other associates, including reading, writing and speaking

RPM Living

Leasing Associate

Lees Summit, MO · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Lees Summit, MO · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Lees Summit, MO · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Lees Summit, MO · On-site

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate

Lees Summit, MO

$16.50 - $22.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

Spartan Fitness

Sales Associate

Chesterfield, MO · On-site

$15 - $17/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Crestwood, MO · On-site

$13.50 - $18.25/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Chesterfield, MO · On-site

$13.75 - $18.75/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Crestwood, MO · On-site

$13.50 - $18.25/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Chesterfield, MO · On-site

$13.75 - $18.75/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Chesterfield, MO

$15 - $17/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

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Retention Associate information

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.
What are the most commonly searched types of Retention jobs in Missouri? The most popular types of Retention jobs in Missouri are:
What are popular job titles related to Retention Associate jobs in Missouri? For Retention Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Retention Associate jobs in Missouri look for? The top searched job categories for Retention Associate jobs in Missouri are:
What cities in Missouri are hiring for Retention Associate jobs? Cities in Missouri with the most Retention Associate job openings:
Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Associate Success Manager (Experience and Retention Manager)

Swope Health

Kansas City, MO • On-site

Full-time

Re-posted 26 days ago

Swope Health rating

5.6

Company rating: 5.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Associate Success Manager at Swope Health is responsible for fostering a compassionate, equitable workplace culture by designing and implementing engagement strategies, enhancing new hire experiences, and satisfaction, measuring engagement metrics, reducing turnover, and enabling managers to better assist their associates.
Primary Functions
Culture & Associate Engagement Plan
  • Develop and implement best practices for employee engagement that reflect Swope Health's values.
  • Foster a culture of continuous feedback through quarterly meetings with associates.
  • Collaborate with department leaders to reinforce behaviors that contribute to strategic goals and community impact.

New Hire Experience
  • Conduct structured check-ins with new associates at 30, 60, and 90 days to ensure onboarding success and early engagement.
  • Use feedback from these touchpoints to help refine onboarding processes and identify early retention risk

Measurement & Analytics
  • Use engagement surveys and pulse checks, including quarterly assessments and annual reviews to measure success.
  • Track key metrics such as eNPS, turnover, and participation in engagement programs.
  • Present actionable insights to leadership and contribute to the organizational goals and values.

Retention & Turnover Reduction
  • Lead initiatives to reduce turnover annually, including stay interviews, exit analysis, and targeted retention strategies.
  • Partner

Workforce Strategy Responsibilities
  • Partner with Workforce Strategy, HR leadership, and planning teams to align associate engagement insights with strategic workforce plans.
  • Analyze trends in turnover, onboarding outcomes, vacancy risk, and associate experience to identify emerging workforce needs.
  • Provide accurate workforce analytics inputs to support predictive modeling.
  • Collaborate with Talent Acquisition, HRBP partners, and Workforce Planning teams to reduce turnover and strengthen retention.
  • Integrate stay-interview, exit-interview, and pulse data into workforce planning.
  • Work with clinical and non-clinical leaders to share associate experience insights that influence staffing and readiness.
  • Use HRIS, survey tools, and analytics platforms to track workforce indicators and provide recommendations.
  • Identify associate capability gaps and systemic issues affecting workforce stability.
  • Support leadership with DEI alignment, succession planning considerations, and change readiness.

Educational Requirements
Bachelor's degree in Human Resources, Organizational Psychology, or related field.
Experience & Qualifications
  • 1-3 years of experience in employee engagement or HR roles, preferably in healthcare or community-based organizations.
  • Strong interpersonal, analytical, and project management skills.
  • Familiarity with HRIS systems (e.g., UKG), survey platforms, and data visualization tools.

Certifications & Licensure Requirements
  • SHRM-CP or SHRM-SCP certification preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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