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Retention Associate Jobs in Missouri (NOW HIRING)

Rent One

Client Retention Specialist

Saint Joseph, MO · On-site

$13.75 - $18.75/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Cape Girardeau, MO · On-site

$18 - $19/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Saint Joseph, MO · On-site

$13.75 - $18.75/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Poplar Bluff, MO · On-site

$12.75 - $17.50/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Black Jack, MO · On-site

$13.50 - $18.50/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Troy, MO · On-site

$17 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Troy, MO · On-site

$13 - $17.75/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Saint Joseph, MO · On-site

$17 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Poplar Bluff, MO · On-site

$12.75 - $17.50/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Poplar Bluff, MO · On-site

$16 - $17/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Sikeston, MO · On-site

$13 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

New

RENT ONE

Client Retention Specialist

Sikeston, MO · On-site

$18 - $19/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Florissant, MO · On-site

$18 - $19/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Troy, MO · On-site

$17 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

Rent One

Client Retention Specialist

Sikeston, MO · On-site

$13 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

New

RENT ONE

Client Retention Specialist

Boonville, MO · On-site

$16 - $17/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Poplar Bluff, MO · On-site

$16 - $17/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Sikeston, MO · On-site

$18 - $19/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

New

Rent One

Client Retention Specialist

Saint Louis, MO · On-site

$13.75 - $19/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

RENT ONE

Client Retention Specialist

Saint Joseph, MO · On-site

$17 - $18/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

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Retention Associate information

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Missouri?

The most popular types of Retention jobs in Missouri are:

What job categories do people searching Retention Associate jobs in Missouri look for?

The top searched job categories for Retention Associate jobs in Missouri are:

What cities in Missouri are hiring for Retention Associate jobs?

Cities in Missouri with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Client Retention Specialist

Saint Joseph, MO • On-site

Rent One
501 - 1,000 employees
Learn more about Rent Oneexternal

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Rent One rating

5.0

Company rating: 5.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
  • For the team, your goal is to help the store hit goals for sales and retention.
  • For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.
No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
  • Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
  • Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
  • On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.
JOB REQUIREMENTS
  • Previous rent-to-own experience is desirable, but not necessary (we train!)
  • Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
  • Must have valid driver's license and maintain a driving record that complies with organizational standards.
JOB RESPONSIBILITIES
  • Contact clients via phone and serve as the primary point of contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
  • At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.
ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
At Rent One, EVERYONE is important
- our clients, our communities and our co-workers.
  • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
  • A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?
Our Schedule
Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
Career Track
We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
Affordable and
Comprehensive Benefits Package
Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.
Not to mention paid time off like holidays and vacation!
Certified Training
Structured on-the-job training that includes a 12-day remote training class for every new hire.
There are also five types of certifications offered all designed to guide our employees to the top!
401K
Invest in your future by participating in our 401k program.
Rent One will match 30% of your first 5% and 40% of your next 5%!
Reimbursement for
Education & Gym
Memberships
Receive up to $200 for any work-related education classes you wish to take outside of Rent One.
We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.
Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.

What Rent One employees say

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