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Retention Associate Jobs in Florida (NOW HIRING)

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Retention Associate information

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.
What are the most commonly searched types of Retention jobs in Florida? The most popular types of Retention jobs in Florida are:
What are popular job titles related to Retention Associate jobs in Florida? For Retention Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Retention Associate jobs in Florida look for? The top searched job categories for Retention Associate jobs in Florida are:
What cities in Florida are hiring for Retention Associate jobs? Cities in Florida with the most Retention Associate job openings:
Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Retail Sales Associate - Retention Bonus

Tom Thumb

Navarre, FL • On-site

$14.75 - $16.75/hr

Full-time, Part-time

Retirement

Re-posted 3 days ago

Job description

Description:
GET REWARDED FOR WORKING HARD THIS SUMMER! FROM MAY 3rd THROUGH SEPTEMBER 12TH, HOURLY TEAM MEMBERS WHO ACTIVELY WORK A MINIMUM OF 20 HOURS PER WEEK WILL BE COMPENSATED VIA A RETENTION BONUS.
  • For hours worked on Friday's, during the retention period, $2 additional per regular hour, $3 additional per overtime hour.
  • For hours worked on Saturday's, during the retention period, $3 additional per regular hour, $4.50 additional per overtime hour.
  • For hours worked on Sunday's, during the retention period, $4 additional per regular hour, $6 additional per overtime hour.

INQUIRE AT THIS LOCATION FOR MORE INFORMATION ON OUR SUMMER RETENTION PROGRAM.
Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in retail? Do you thrive in fast paced environments?
Then you may be the perfect addition to our team!
What We Offer:
  • Competitive Wages
  • Work today, get paid tomorrow through our earned wage access program*
  • 401K with Company Match
  • Team Member Discounts
  • Flexible Scheduling
  • Tuition Reimbursement
  • Employee Assistance Program
  • Additional benefits for FT team members

Retail Sales Associates provide an exceptional customer shopping experience by greeting our guests and keeping our stores in-stock, clean and organized. As a Retail Sales Associate, you will support the manager in day to day operations. You will be cross-trained in all areas of the store, gaining valuable operations experience. Looking for growth opportunities? Our parent company, Cumberland Farms, operates nearly 1500 locations across the United States.
Here are some of the tasks you will complete here:
  • We like to make sure all Guests are greeted with a warm welcome and a smile! After all, we are known for delivering exceptional Customer Service!
  • Operating the cash register in an efficient manner
  • Ability to adjust to whatever's thrown your way, the environment here is fast paced (no 2 days are alike, that's what keeps it fun)
  • Brewing coffee, stocking shelves, coolers, and freezers
  • We love to keep a clean store. We work as a team and do our part to maintain impeccable standards.

We take great pride in the important role we play in the communities we serve. Our doors are always open to our guests, rain or shine and on weekends & holidays. Each Team Member contributes to delivering the best experience to our Guests by participating in all parts of the job.
If you have a passion for delivering exceptional Customer Service, then we'd love to meet you. The rest can be taught!
Requirements:
Minimum Education: N/A
Preferred Education: High School or GED
Minimum Experience: N/A
Preferred Experience: 3-6 months retail or guest service restaurant
Preferred Licenses/ Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory
Soft Skills:
  • Comfortable talking and interacting with guests and team members
  • High energy
  • Ability to move from one activity to another quickly
  • Team oriented; willing to give extra effort to help others
  • Computer skills are helpful

Scheduling: This position may be available as a part time or full-time role and involves working a variety of hours, day and night, as Tom Thumb locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.
Hours & Conditions: Part-time (up to 29 hours), Full-time (30-40 hours)
Travel: 5%. May be asked to work in other nearby stores occasionally.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.
Other: Specialized attire required in food establishments
*Some restrictions apply. Please review the terms and conditions of our earned wage access program for details.

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