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Retention Associate Jobs in California (NOW HIRING)

Xponential Fitness

Sales Associate

Irvine, CA

$15 - $20.50/hr

The Sales Associate will drive new membership sales as well the retention of current members. In addition to providing superior customer service while assisting new and current students in class ...

C&W Services

Records Associate

Los Angeles, CA · On-site

Job Title Records Associate Summary The Records Associate in addition to creating, tracking, and ... Candidates must have the ability to understand detailed retention schedules and how to apply them ...

Fraction

Sales Associate

San Francisco, CA · On-site

$16.50 - $22.50/hr

Our products help small businesses succeed through powerful customer acquisition and retention ... About the Position The Sales Associate responsibilities include working closely with customers to ...

Fraction

Sales Associate

San Francisco, CA · On-site

$16.50 - $22.50/hr

Our products help small businesses succeed through powerful customer acquisition and retention ... About the Position The Sales Associate responsibilities include working closely with customers to ...

Fraction

Sales Associate

San Francisco, CA · On-site

$16.50 - $22.50/hr

Our products help small businesses succeed through powerful customer acquisition and retention ... About the Position The Sales Associate responsibilities include working closely with customers to ...

RPM Living

Leasing Associate- California

Oakland, CA · On-site

$19.50 - $26.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate- California

San Diego, CA · On-site

$18 - $24.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate- California

San Diego, CA · On-site

$22 - $24/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate- California

Oakland, CA · On-site

$19.50 - $26.25/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

RPM Living

Leasing Associate- California

Marina Del Rey, CA · On-site

$18.25 - $24.50/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

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Retention Associate information

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.
What are the most commonly searched types of Retention jobs in California? The most popular types of Retention jobs in California are:
What are popular job titles related to Retention Associate jobs in California? For Retention Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Retention Associate jobs in California look for? The top searched job categories for Retention Associate jobs in California are:
What cities in California are hiring for Retention Associate jobs? Cities in California with the most Retention Associate job openings:
Retention Associate jobs near you
Infographic showing various Retention Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Supervisor

AvalonBay Communities, Inc.

San Bruno, CA • On-site

$55K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Supervisor
Position Type:
Full time
Weekly Scheduled Hours:
40
State:
California
City:
San Bruno
Zip Code:
94066
Total Base Pay Range:
$55,000.00 - $78,000.00
Overview:
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role:
How AvalonBay Supports You:
We know that our teams are the beating heart of our success and we're committed to showing our appreciation.
We offer:
  • Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
  • Growth based on achievement and promotion from within.
  • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).
  • A 20% discount on our incredible apartment homes.
  • A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info:
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications are being accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

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