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Retention Account Manager Jobs in Rigby, ID (NOW HIRING)

Stukent Inc

Customer Success Manager

Idaho Falls, ID · On-site

... high retention and account expansion. * Proactively manage customer relationships through daily ... outreach, regular check-ins, and strategic business reviews to understand their evolving needs ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Rigby, ID

Retention Account Manager information

See Rigby, ID salary details

$25.3K

$56.4K

$90.9K

How much do retention account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for retention account manager in Rigby, ID is $56,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $67,300.00 per year, depending on experience, location, and employer.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

What job categories do people searching Retention Account Manager jobs in Rigby, ID look for? The top searched job categories for Retention Account Manager jobs in Rigby, ID are:
What cities near Rigby, ID are hiring for Retention Account Manager jobs? Cities near Rigby, ID with the most Retention Account Manager job openings:
Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Rigby, ID as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $56,434 per year, or $27.1 per hour.

Sales Account Manager-Watts

Singer Industrial

Idaho Falls, ID • On-site

Full-time

Medical, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Job description:

Are you looking for a career in sales at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Watts Steam Store is looking for a sales account manager to join our exceptional team.

Summary of Responsibilities:
The Account Manager is responsible for sales and margin growth as well-as market penetration and market growth. Accountable for retention, development, customer satisfaction of both existing and new accounts, and for area coverage in a specified territory.

Job Duties Include:

  • Increase sales of components, systems, and service capabilities within target accounts/specified territory.
  • Identify and develop new markets and customers.
  • Maintain good working relationship with customers including Engineering, Purchasing, Management, and all other aspects.
  • Follow the Watts Steam Store Professional Sales Program and apply sales strategies for continued growth.
  • Utilize the 5 stages of the sales process methodology to prospect, qualify, propose product/service plan, facilitate positive decisions, gain new accounts, and expand current accounts within the specified territory.
  • Maintain and Utilize Key Tools; Pipeline, Open Order Reports, Driving Logs, etc.
  • Recognize a need and promote Watts Steam Store products and solutions to current and new customers.
  • Follow-up on all account activities to ensure order accuracy and timelines of completion to customer satisfactions. Apprise supervisor when involved with resolving critical customer satisfaction issues.
  • Attend and participate in Vendor and Watts Steam store training and sales meetings.
  • Maintaining accurate records of customer information, i.e., contacts, quotes, project files, competition, etc.

Skills/Qualifications:

  • Sales Experience – Experience in industrial sales preferred but not required
  • Basic product knowledge of pressure washers, waste oil heaters, air compressors and fluid power – preferred
  • Willingness to travel including overnights when required
  • Excellent Customer Service (people skills)
  • Strong Communication Skills (written & verbal)
  • Take Ownership of Responsibilities
  • Motivated with the ability to work independently as-well-as within the team
  • Manage Multiple Priorities in a fast-paced environment
  • Ability to multi-task
  • Proficient in sales from start to finish including contacting, quoting, ordering, delivery and follow-up

Schedule:

  • Monday - Friday

Benefits:

  • Health Insurance
  • Paid Time Off
  • Vision Insurance
  • 401K

Job Type: Full-time

Benefits:


  • 401(k)
  • Health insurance
  • Paid time off
  • Vision insurance


Experience:


  • Sales: 1 year (Preferred)
  • Mechanical knowledge: 1 year (Preferred)
  • Customer service: 1 year (Preferred)