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Retention Account Manager Jobs in Tennessee (NOW HIRING)

Corpay

Account Manager

Brentwood, TN · On-site

The Account Manager is responsible for protecting and growing the assigned account base by building ... Retain assigned clients and associated revenue through disciplined outreach, strategic planning ...

Taco Metals, Inc.

Inside Account Manager

Sparta, TN · On-site

$60 - $80/hr

TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the ...

Corpay

Strategic Account Manager

Brentwood, TN · On-site

Retain assigned clients and associated revenue through disciplined outreach, strategic planning ... Develop and manage account strategies that align customer needs, contract requirements, utilization ...

Corpay

Strategic Account Manager

Brentwood, TN · On-site

Retain assigned clients and associated revenue through disciplined outreach, strategic planning ... Develop and manage account strategies that align customer needs, contract requirements, utilization ...

Corpay

Strategic Account Manager

Brentwood, TN · On-site

Retain assigned clients and associated revenue through disciplined outreach, strategic planning ... Develop and manage account strategies that align customer needs, contract requirements, utilization ...

Taco Metals, Inc.

Inside Sales Manager

Sparta, TN · On-site

$60 - $80/hr

TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the ...

Lyra Technology Group

Account Manager

Knoxville, TN · On-site

Companies that join our group retain the employees, name, and culture that have made them ... The Account Manager is the post-sale owner of client relationships, retention, and account growth ...

Lyra Technology Group

Account Manager

Knoxville, TN · On-site

$90K/yr

The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and ...

Corpay

Account Manager

Louisville, KY · On-site

Build trusted, long-term relationships that drive client satisfaction, loyalty, retention, and ... We want our Account Managers to understand what their clients need today and what could help them ...

O'Heren Acquisitions Inc

Account Manager

Collierville, TN · On-site

$65K - $77K/yr

As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...

O'Heren Acquisitions Inc

Account Manager

Memphis, TN · On-site

$55K - $70K/yr

As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...

O'Heren Acquisitions Inc

Account Manager

Collierville, TN · On-site

$65K - $77K/yr

As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...

O'Heren Acquisitions Inc

Account Manager

Memphis, TN · On-site

$55K - $70K/yr

As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...

O'Heren Acquisitions Inc

Account Manager

Memphis, TN · On-site

$55K - $70K/yr

As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...

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All JobsRetention Account JobsRetention Account Manager JobsRetention Account Manager Jobs in Tennessee

Retention Account Manager information

See Tennessee salary details

$26.8K

$59.7K

$96.2K

How much do retention account manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for retention account manager in Tennessee is $59,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a retention account manager?

Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.

What skills and qualifications are needed to thrive as a retention account manager?

To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.

How does a retention account manager typically collaborate with other departments to improve customer retention?

Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.

What is the difference between Retention Account Manager vs Customer Success Manager?

AspectRetention Account ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring overall customer satisfaction and success
MetricsCustomer retention rate, renewal rateCustomer satisfaction scores, Net Promoter Score (NPS)
Work EnvironmentAccount management, client communicationOnboarding, ongoing support, relationship building
Common Industry UsageSales, SaaS, subscription servicesTech, SaaS, service industries

While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.

How much does a retention account manager get paid?

Retention account managers typically earn between $50,000 and $80,000 annually, with salaries varying based on experience, industry, and location. Many roles also include performance bonuses and benefits, and strong communication and CRM skills are often required.

What are the most commonly searched types of Retention Account jobs in Tennessee?

The most popular types of Retention Account jobs in Tennessee are:

What are popular job titles related to Retention Account Manager jobs in Tennessee?

For Retention Account Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Retention Account Manager jobs in Tennessee look for?

The top searched job categories for Retention Account Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Retention Account Manager jobs?

Cities in Tennessee with the most Retention Account Manager job openings:

Retention Account Manager jobs near you
Infographic showing various Retention Account Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Manager

Brentwood, TN • On-site

Corpay
Software Development • 10K+ employees
Learn more about Corpayexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need
Corpay is currently seeking an Account Manager within our NA Fuel division. This experienced account management role owns a portfolio of mid-market customers and serves as the primary relationship and service contact for the customer administrators and senior leaders.
The Account Manager is responsible for protecting and growing the assigned account base by building trusted relationships, resolving day-to-day and sometimes complex issues, identifying customer needs, and positioning Corpay solutions that strengthen retention and account performance.
This role is office-based in Brentwood, TN. Corpay provides:
  • Assigned workspace in Brentwood, TN
  • Company-issued equipment
  • Formal, hands-on training

Role Responsibilities
As an Account Manager, you will:
Client Relationship Management
  • Own the ongoing relationship for an assigned mid-market portfolio, serving as the primary contact for account administrators and senior-level customer stakeholders as needed
  • Build credibility through proactive communication, timely follow-up, business reviews, and clear written and verbal updates
  • Partner closely with the outside field sales team to support customer retention, account growth, and a coordinated customer experience
  • Retain assigned clients and associated revenue through disciplined outreach, strategic planning, and strong issue ownership
  • Identify customer needs and position Corpay products, services, and value-added solutions that support growth within the account base
  • Prepare and present proactive recommendations that improve customer satisfaction, strengthen relationships, and protect revenue

Strategic Account Oversight
  • Develop and manage account strategies that align customer needs, contract requirements, utilization trends, service expectations, and revenue growth opportunities
  • Balance weekly priorities across proactive portfolio work, inbound customer needs, internal follow-up, and SLA commitments
  • Use available data, customer feedback, and account history to identify risks, growth opportunities, process gaps, and recommended next steps
  • Make sound decisions regarding customer setup, servicing needs, concessions, escalations, and appropriate internal action plans

Issue Resolution & Troubleshooting
  • Take ownership of complex and daily servicing issues, determine root cause, communicate next steps, and drive resolution through completion
  • Advocate internally for the customer by collaborating with cross-functional departments, setting clear expectations, and holding partners accountable for timely updates and resolution

Operational Excellence & Leadership
  • Maintain organized time-management routines that allow multiple priorities to be handled within the week while meeting service standards
  • Communicate with professionalism, urgency, and judgment in customer-facing and internal interactions
  • Contribute to process improvements, customer experience enhancements, and adoption of tools that improve efficiency and visibility
  • Demonstrate ambition, ownership, and a passion for customer service while continuing to grow professionally

Qualifications & Skills
Education, Experience, and Technical Skills
  • Minimum 5 years of experience in account management, client success, relationship management, customer service leadership, or a related customer-facing role
  • Experience managing a large customer portfolio or supporting mid-market customers with complex servicing needs
  • Experience partnering with sales teams, supporting retention, and identifying account growth or upsell opportunities preferred
  • High School diploma or GED required
  • Bachelor's Degree or equivalent work experience preferred
  • Proficiency in Microsoft Office Suite and ability to use CRM, reporting, and workflow tools effectively
  • Salesforce knowledge is a plus

Core Competencies
  • Excellent written and verbal communication skills with the ability to engage customer administrators, senior leaders, sales partners, and internal teams
  • Strong problem-solving, research, analytical, and decision-making skills
  • Proven ability to manage time, prioritize competing work, and meet SLAs in a high-volume environment
  • Customer-focused mindset with strong ownership, retention discipline, and professional accountability
  • Collaborative internal advocate who can influence, follow up, and drive timely resolution across departments

Benefits & Perks
  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into 401(k) plan (subject to eligibility requirements)
  • Company-wide virtual fitness classes
  • Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
  • Employee discounts with major providers (wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Engaging culture with company-wide contests and prizes

Equal Opportunity / Affirmative Action Employer
Corpay is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status, or any other protected status under federal or local law.
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

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