Account Manager
Nashville, TN · On-site
PTO
Customer retention * Upsell revenue * Customer satisfaction * CRM compliance Weekly Activity Expectations * 10 meetings with current customers to review purchasing * 5 meetings with accounts that ...
Account Manager
Nashville, TN · On-site
PTO
Customer retention * Upsell revenue * Customer satisfaction * CRM compliance Weekly Activity Expectations * 10 meetings with current customers to review purchasing * 5 meetings with accounts that ...
Inside Account Manager
Sparta, TN · On-site
$55K - $65K/yr
TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the ...
Quick apply
Inside Account Manager
Sparta, TN · On-site
$55K - $65K/yr
TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the ...
Inside Account Manager
Sparta, TN · On-site
$55K - $65K/yr
TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the ...
Inside Account Manager
Sparta, TN · On-site
$55K - $65K/yr
TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the ...
Description Renewal is seeking the right individual to fill our open Account Manager Position. Here ... Client Retention * Account Service * Staying up to date with Insurance Carriers' Policies and ...
Description Renewal is seeking the right individual to fill our open Account Manager Position. Here ... Client Retention * Account Service * Staying up to date with Insurance Carriers' Policies and ...
Description Renewal is seeking the right individual to fill our open Account Manager Position. Here ... Client Retention * Account Service * Staying up to date with Insurance Carriers' Policies and ...
Description Renewal is seeking the right individual to fill our open Account Manager Position. Here ... Client Retention * Account Service * Staying up to date with Insurance Carriers' Policies and ...
Enterprise Account Manager
Brentwood, TN · On-site
In this role you will be actively involved in the management, retention and growth of your base of ... Retain accounts through development of strong relationships with primary and secondary client ...
Quick apply
Enterprise Account Manager
Brentwood, TN · On-site
In this role you will be actively involved in the management, retention and growth of your base of ... Retain accounts through development of strong relationships with primary and secondary client ...
Enterprise Account Manager
Knoxville, TN · On-site
In this role you will be actively involved in the management, retention and growth of your base of ... Retain accounts through development of strong relationships with primary and secondary client ...
Quick apply
Enterprise Account Manager
Knoxville, TN · On-site
In this role you will be actively involved in the management, retention and growth of your base of ... Retain accounts through development of strong relationships with primary and secondary client ...
Account Manager
Knoxville, TN · On-site
Companies that join our group retain the employees, name, and culture that have made them ... The Account Manager is the post-sale owner of client relationships, retention, and account growth ...
Account Manager
Knoxville, TN · On-site
Companies that join our group retain the employees, name, and culture that have made them ... The Account Manager is the post-sale owner of client relationships, retention, and account growth ...
Account Manager
Knoxville, TN · On-site
$90K/yr
The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and ...
Account Manager
Knoxville, TN · On-site
$90K/yr
The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and ...
Account Manager
Collierville, TN · On-site
$65K - $77K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Collierville, TN · On-site
$65K - $77K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Memphis, TN · On-site
$55K - $70K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Memphis, TN · On-site
$55K - $70K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Collierville, TN · On-site
$65K - $77K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Collierville, TN · On-site
$65K - $77K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Memphis, TN · On-site
$55K - $70K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Memphis, TN · On-site
$55K - $70K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Arlington, TN · On-site
$65K - $72K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Arlington, TN · On-site
$65K - $72K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Memphis, TN · On-site
$55K - $70K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Memphis, TN · On-site
$55K - $70K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Collierville, TN · On-site
$65K - $77K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Quick apply
Account Manager
Collierville, TN · On-site
$65K - $77K/yr
As an Account Manager, you will be one of the direct contacts for our customers, working with both new and existing clients to retain their business and increase revenue, creating and hitting weekly ...
Account Manager
Medical
Dental
Vision
Retirement
PTO
What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Identifying early opportunities to improve customer adoption, satisfaction, and retention * Acting ...
Account Manager
Medical
Dental
Vision
Retirement
PTO
What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Identifying early opportunities to improve customer adoption, satisfaction, and retention * Acting ...
Account Manager
Brentwood, TN · Hybrid
Medical
Dental
Vision
Retirement
PTO
In this role, you will be responsible for supporting retention, client satisfaction, and issue ... The Account Manager is assigned a portfolio of customers and is responsible for understanding and ...
Account Manager
Brentwood, TN · Hybrid
Medical
Dental
Vision
Retirement
PTO
In this role, you will be responsible for supporting retention, client satisfaction, and issue ... The Account Manager is assigned a portfolio of customers and is responsible for understanding and ...
Account Manager
Medical
Dental
Vision
Retirement
PTO
What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Identifying early opportunities to improve customer adoption, satisfaction, and retention * Acting ...
Account Manager
Medical
Dental
Vision
Retirement
PTO
What We Need Corpay is currently seeking an Account Manager within our NA Fuel division. This ... Identifying early opportunities to improve customer adoption, satisfaction, and retention * Acting ...
Account Manager
Brentwood, TN · Hybrid
Medical
Dental
Vision
Retirement
PTO
In this role, you will be responsible for supporting retention, client satisfaction, and issue ... The Account Manager is assigned a portfolio of customers and is responsible for understanding and ...
Account Manager
Brentwood, TN · Hybrid
Medical
Dental
Vision
Retirement
PTO
In this role, you will be responsible for supporting retention, client satisfaction, and issue ... The Account Manager is assigned a portfolio of customers and is responsible for understanding and ...
Retention Account Manager information
See Tennessee salary details
$26.8K - $33.1K
5% of jobs
$33.1K - $39.4K
11% of jobs
$43.2K is the 25th percentile. Wages below this are outliers.
$39.4K - $45.7K
15% of jobs
$45.7K - $52K
14% of jobs
The median wage is $54.5K / yr.
$52K - $58.3K
14% of jobs
$58.3K - $64.6K
12% of jobs
$68.2K is the 75th percentile. Wages above this are outliers.
$64.6K - $71K
9% of jobs
$71K - $77.3K
7% of jobs
$77.3K - $83.6K
6% of jobs
$83.6K - $89.9K
4% of jobs
$89.9K - $96.2K
3% of jobs
$26.8K
$59.7K
$96.2K
How much do retention account manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for retention account manager in Tennessee is $59,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $71,200.00 per year, depending on experience, location, and employer.
How does a retention account manager typically collaborate with other departments to improve customer retention?
Retention Account Managers often work closely with sales, customer support, and product teams to address client concerns and proactively identify at-risk accounts. By sharing customer feedback with product teams, they help drive service improvements, while collaborating with support ensures timely resolution of issues. This cross-functional teamwork is essential for developing customized retention strategies and maintaining high levels of client satisfaction.
What is a retention account manager?
Retention Account Managers are professionals responsible for maintaining and strengthening relationships with existing clients to minimize customer churn. They proactively address client concerns, identify opportunities for upselling or cross-selling, and ensure customer satisfaction to encourage long-term loyalty. Their key duties often include troubleshooting issues, providing account updates, and collaborating with other departments to meet client needs. Retention Account Managers play a crucial role in maximizing customer lifetime value and supporting business growth.
What skills and qualifications are needed to thrive as a retention account manager?
To excel as a Retention Account Manager, you generally need strong customer relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or related fields. Familiarity with CRM platforms like Salesforce, customer analytics tools, and sometimes industry-specific certifications are commonly required. Outstanding communication, negotiation, and empathy help build trust and loyalty with clients. These skills and qualities are crucial for driving customer satisfaction, reducing churn, and achieving company retention goals.
What is the difference between Retention Account Manager vs Customer Success Manager?
| Aspect | Retention Account Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Retaining existing clients and reducing churn | Ensuring overall customer satisfaction and success |
| Metrics | Customer retention rate, renewal rate | Customer satisfaction scores, Net Promoter Score (NPS) |
| Work Environment | Account management, client communication | Onboarding, ongoing support, relationship building |
| Common Industry Usage | Sales, SaaS, subscription services | Tech, SaaS, service industries |
While both roles focus on maintaining positive client relationships, the Retention Account Manager primarily concentrates on reducing churn and securing renewals, whereas the Customer Success Manager aims to ensure overall customer satisfaction and long-term success. Understanding these differences helps organizations assign the right responsibilities to each role.
What are the most commonly searched types of Retention Account jobs in Tennessee? The most popular types of Retention Account jobs in Tennessee are:
What are popular job titles related to Retention Account Manager jobs in Tennessee? For Retention Account Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Retention Account Manager jobs in Tennessee look for? The top searched job categories for Retention Account Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Retention Account Manager jobs? Cities in Tennessee with the most Retention Account Manager job openings:
Job description
Position Summary
The Account Manager is responsible for managing and growing an assigned portfolio of direct purchase customers. This position serves as the primary point of contact for customers, ensuring exceptional service, identifying growth opportunities, and maintaining long-term partnerships. The Account Manager works closely with Workwear Outfitters, Customer Service, Marketing, and Sales to deliver outstanding customer experience while achieving revenue and profitability goals.
Essential Responsibilities
Performance Expectations (KPIs)
Weekly Activity Expectations
Education/Experience
Compensation
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language ability - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, the public, or employees of organization.
Math ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Communication -- Excellent oral, written and verbal communication skills.
Certificates and licenses
No certifications required.
Supervisory Responsibilities
None.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Ability to adjust focus.
*This job description is not a contract for any specific period of time and may be adjusted at the employer's discretion based on changing or newly identified needs of the position.
The Account Manager is responsible for managing and growing an assigned portfolio of direct purchase customers. This position serves as the primary point of contact for customers, ensuring exceptional service, identifying growth opportunities, and maintaining long-term partnerships. The Account Manager works closely with Workwear Outfitters, Customer Service, Marketing, and Sales to deliver outstanding customer experience while achieving revenue and profitability goals.
Essential Responsibilities
- Customer Relationship Management: Serve as primary contact, conduct account reviews, build relationships, resolve issues, maintain retention.
- Account Growth: Identify upselling opportunities including uniforms, FR, hi-vis, mats, facility services, promotional apparel; achieve growth targets.
- Customer Outreach: Conduct regular Teams meetings to discuss forecasting and other solutions.
- Account Administration: Prepare proposals, coordinate changes, assist with quotes, maintain CRM.
- Retention: Monitor satisfaction, reduce attrition.
Performance Expectations (KPIs)
- Revenue growth
- Customer retention
- Upsell revenue
- Customer satisfaction
- CRM compliance
Weekly Activity Expectations
- 10 meetings with current customers to review purchasing
- 5 meetings with accounts that have not ordered in 18 months
- Assist with online ordering with customers
- Asist with quotes needed by CDM
- Daily CRM updates
Education/Experience
- High school diploma or GED required.
- 3+ years B2B sales/account management
- Strong communication
- Valid driver's license
- Uniform industry experience preferred
Compensation
- Competitive base salary
- Quarterly incentive
- Benefits and PTO
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language ability - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, the public, or employees of organization.
Math ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Communication -- Excellent oral, written and verbal communication skills.
Certificates and licenses
No certifications required.
Supervisory Responsibilities
None.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Ability to adjust focus.
*This job description is not a contract for any specific period of time and may be adjusted at the employer's discretion based on changing or newly identified needs of the position.
About SMS Holdings
Sourced by ZipRecruiter
SMS Holdings Corporation, headquartered in Nashville, Tennessee, is a privately held firm characterized by its multitude of service-based subsidiaries operating across various industries. Established in 1988, this company is a well-known figure in the provision of specialized business services to industries ranging from healthcare to aviation. Even though operating multiple distinct lines of business, SMS Holdings is strategically linked with its subsidiaries through its commitment to customer service, superior quality, and innovative solutions – the very core values that have driven its growth.
Industry
Facilities support services
Company size
10,000+ Employees
Headquarters location
Nashville, TN, US
Year founded
1988