Retail Systems Specialist Jobs (NOW HIRING)

At Bluemont Group, our mission is simple: We care for every Guest, every visit, so they return often.

We believe our success starts with our people. Guided by our values of Respect, Integrity, Service, and Excellence (R.I.S.E.), we work each day to create positive experiences for our Guests, Team Members, and the communities we serve.

We are looking for an IT & AI Systems Specialist to join our Home Office team in Knoxville. This person will be the go-to technology resource for our Home Office employees and field leaders, providing day-to-day IT support across approximately 84 Dunkin’ restaurants.

Most of this position is focused on hands-on IT support and technology operations. You will help solve hardware and software issues, set up and maintain equipment, manage technology purchases, and support new restaurant openings. You will also have the opportunity to help manage our company’s enterprise AI platform and create practical dashboards and tools that make work easier for our teams.

This could be a great fit for someone who enjoys solving problems, helping people, and finding better ways to use technology in the workplace.

• Serve as the first point of contact for technology questions and issues from Home Office employees and field leaders.
• Troubleshoot hardware, software, account access, connectivity, printers, and other common technology issues.
• Set up, configure, deploy, and maintain laptops, desktops, printers, and related equipment.
• Manage user accounts, software installations, licenses, and device transitions for new hires and departing Team Members.
• Document issues, solutions, equipment assignments, and standard technology configurations.
• Create straightforward how-to guides and resources that help Team Members solve common issues.

• Manage the purchasing process for laptops and other IT equipment.
• Identify equipment needs, gather vendor quotes, and complete purchases within approved budgets.
• Maintain an accurate inventory of company technology and track equipment throughout its lifecycle.
• Coordinate repairs, replacements, upgrades, and the retirement of outdated equipment.

• Travel occasionally to new restaurant locations to assist with technology installation, setup, and testing.
• Work with vendors and Operations leaders to help ensure each restaurant is ready from a technology standpoint before opening.
• Help troubleshoot and resolve technology issues that arise during the opening process.

• Administer Bluemont’s enterprise AI platform, including user access, account setup, and usage monitoring.
• Help ensure AI tools are used responsibly and in accordance with company policies.
• Provide practical guidance and light training to help teams use AI tools effectively.
• Build and maintain AI-assisted dashboards and simple internal tools for teams such as Operations, Finance, and People.
• Look for practical opportunities to improve processes and make everyday work more efficient.

• At least two years of hands-on experience in IT support, desktop support, help desk support, or a similar IT role.
• Strong troubleshooting skills involving Windows computers, software, basic networking, and common business applications.
• Experience purchasing and managing technology equipment, or the ability to quickly take ownership of that responsibility.
• Familiarity with AI tools such as Claude, ChatGPT, or similar platforms.
• A strong customer-service mindset and the patience to assist people with different levels of technical experience.
• Clear written and verbal communication skills.
• The ability to stay organized, manage multiple priorities, and follow issues through to resolution.
• A valid driver’s license and the ability to travel occasionally for new restaurant openings.
• The ability to work on-site at Bluemont Group’s Home Office in Knoxville, Tn on Cedar Bluff.

• Experience supporting a multi-location restaurant, retail, or franchise organization.
• Experience administering Microsoft 365.
• Experience managing an enterprise AI platform or developing AI-assisted workflows.
• Experience creating dashboards or reports using Excel, business intelligence tools, or light scripting.
• Familiarity with restaurant technology or point-of-sale systems.

• The position is based on-site at Bluemont Group’s Home Office in Cedar Bluff, Knoxville.
• Travel is approximately 5% and is primarily connected to new restaurant openings within a three- to five-hour drive.
• The position may require lifting and moving computer equipment weighing up to 40 pounds.

You will have the opportunity to work with Team Members and leaders across the company and make a noticeable difference in how they use technology each day. This is a hands-on role where you can solve immediate problems while also helping Bluemont find smarter and more efficient ways to work.

You will not be limited to one narrow area of IT. You will support people, manage equipment, participate in new restaurant openings, and help shape how our company uses emerging AI tools.

If you are approachable, dependable, curious about technology, and enjoy being the person others can count on when something is not working, we would love to hear from you.