Retail Store Operations Manager Jobs in Defiance, OH

As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. Acting as a leader on duty, you model Belle Tire's culture and values while helping deliver a premium customer experience. This position is ideal for a hands-on, motivated leader preparing to advance into store management.

What You'll Do

Leadership & People Development

• Support the Store Manager in coaching, developing, and motivating the store team.
• Lead by example, fostering accountability, teamwork, and engagement consistent with Belle Tire's culture.
• Observe and assist in conducting team huddles, provide real-time coaching, feedback, and training to help team members grow.
• Foster a culture of accountability, teamwork, and engagement consistent with Belle Tire's values.
• Act as the manager on duty in the Store Manager's absence, ensuring alignment and continuity.
• Think ahead and connect daily activities to broader store goals, demonstrating strategic vision and continuous improvement.

Sales & Customer Experience

• Champion Belle Tire's 6-Step Sales Process to drive sales, trust, and customer satisfaction.
• Actively engage with customers to identify needs, present solutions, and close sales.
• Support sales of all product lines, including commercial and national accounts.
• Monitor customer feedback and assist in maintaining high service standards.
• Deliver elite results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships.

Operational Management

• Oversee daily store functions, including workflow, scheduling, inventory, cleaning and shop coordination.
• Support compliance with company policies, safety protocols, and operational procedures.
• Ensure timely communication and execution of company initiatives.
• Partner with the Store Manager to manage vendor relationships, product availability, and shop productivity.

Financial & Business Management

• Assist with P&L management by monitoring sales, labor, and expense performance.
• Analyze reports and metrics to identify improvement opportunities.
• Help execute strategies to achieve or exceed store goals and financial targets.
• Maintain accuracy in reporting, recordkeeping, and inventory management.

Culture & Brand Leadership

• Serve as a Culture Champion, reinforcing Belle Tire's beliefs, behaviors, and customer-first mindset.
• Promote a respectful, inclusive, and high-energy work environment.
• Lead by example to strengthen team morale, collaboration, and pride in the Belle Tire brand.

What We're Looking For

Minimum Qualifications:

• High school diploma or equivalent required;
• 2--4 years of leadership experience in a retail or related customer-facing environment.
• Proven ability to lead teams, drive sales, and deliver excellent customer experiences.
• Strong communication, problem-solving, and decision-making skills.
• Financial literacy and comfort with operational reporting and performance metrics.
• Proficiency in POS systems, reporting tools, and Microsoft Office applications.

Preferred Qualifications:

• Associate or bachelor's degree preferred.

Work Environment

This position is based within a tire and automotive service retail store. Varying work hours, Monday through Saturday. Fast-paced workshop setting with physical demands, including extended standing, lifting up to 75 pounds, and exposure to moderate noise, temperature changes, and shop conditions. Travel may be required for meetings, training, or multi-store support.

Benefits

We offer premium benefits to keep your life moving.

• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Life/AD&D Insurance
• Short/Long-Term Disability Insurance
• Employee Assistance Program
• 401(K) with company match
• Flexible Paid Time Off
• Closed Sundays and Holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day)
• Discounts on Products and Services
• Employee Referral Program
• Paid Training and Reimbursement for ASE Certifications
• Belle Tire Scholarship Program
• Career Growth Opportunities with a Growing Company
• Learn more at https://www.belletirecareers.com/benefits/

Compensation

$50,000 - $65,000 / year

About Us

At Belle Tire, we believe you deserve a better experience when it comes to tires and vehicle services. That starts with hiring people who genuinely care - that's the Belle Tire Difference. With over 180 locations and 3,000 dedicated employees across Michigan, Ohio, Indiana, and Illinois, we are your one-stop shop for tires, wheels, and full-service automotive repairs. Our services include alignments, brakes, batteries, heating and cooling, oil changes, auto glass repair, and more.

Since 1922, we've done what it takes to keep life moving for our customers and employees. We live by a shared set of values: Customer Satisfaction is the Bottom Line, we always Do the Right Thing, we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments. These beliefs shape a culture of trust, respect, and pride, making Belle Tire a great place to build your career.

We're not your ordinary tire shop, we're Changing Tires.

Belle Tire is an Equal Opportunity Employer. We ensure all individuals are considered for employment and advancement based on their qualifications, skills, achievements, and experience, without regard to race, color, national origin, sex, age, religion, disability, veteran status, genetic information, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state, or local law.