Full-Time Customer Service Supervisor
Ames, IA · On-site
$18.10/hr
... a store executive as leader on duty * Use key performance indicators (KPIs) to make informed ... retail or similar industry Pay Starts At: $18.10
Ames, IA · On-site
$18.10/hr
... a store executive as leader on duty * Use key performance indicators (KPIs) to make informed ... retail or similar industry Pay Starts At: $18.10
Ames, IA · On-site
$18.10/hr
... a store executive as leader on duty * Use key performance indicators (KPIs) to make informed ... retail or similar industry Pay Starts At: $18.10
... store executive team by facilitating orientation when directed and onboarding new associates ... Retail or service industry experience Essential Functions The requirements listed below are ...
... store executive team by facilitating orientation when directed and onboarding new associates ... Retail or service industry experience Essential Functions The requirements listed below are ...
Grimes, IA · On-site
Position Summary Provide clients and customers with retail services that include individual retail store and headquarter support calls. Essential Duties and Responsibilities The essential functions ...
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Grimes, IA · On-site
Position Summary Provide clients and customers with retail services that include individual retail store and headquarter support calls. Essential Duties and Responsibilities The essential functions ...
Bevington, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Bevington, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Ankeny, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Ankeny, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Johnston, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Johnston, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Prairie City, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Prairie City, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Hartford, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Hartford, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Mingo, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Mingo, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Saint Marys, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Saint Marys, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Indianola, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Indianola, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Saint Charles, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Saint Charles, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Cedar Falls, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Cedar Falls, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Pleasantville, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Pleasantville, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Des Moines, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Des Moines, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Carlisle, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Carlisle, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Milo, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Milo, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Norwalk, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Norwalk, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Urbandale, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Urbandale, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Bondurant, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
Bondurant, IA · On-site
$60K - $110K/yr
You will take ownership in delivering store and club remodels, new stores and clubs, and special ... executive positions. Thanks to our unique mix of career pathways, perks, and pay, you can craft ...
| Aspect | Retail Store Executive | Retail Store Manager |
|---|---|---|
| Responsibilities | Oversees store operations, implements policies, manages staff performance | Manages daily store activities, sales targets, staff scheduling, customer service |
| Required Credentials | High school diploma or equivalent, experience in retail, leadership skills | High school diploma or degree, retail experience, leadership and organizational skills |
| Work Environment | Corporate office or store, strategic planning focus | On-site in the store, operational focus |
| Industry Usage | Common in retail chains, corporate roles | Common in individual retail outlets and stores |
The Retail Store Executive typically focuses on strategic oversight and policy implementation at a higher level, often working in a corporate setting. In contrast, the Retail Store Manager handles daily store operations, staff management, and customer interactions directly on-site. Both roles require retail experience and leadership skills, but their scope and focus differ significantly.

5.7
Based on 1,460 frontline employees who took The Breakroom Quiz
13th of 21 rated department stores
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You’ll Do
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl’s are responsible for:
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
What Skills You Have
Required
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Sourced by ZipRecruiter
Retail
10,000+ Employees
Menomonee Falls, WI, US