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Retail Service Technician Jobs (NOW HIRING)

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Compactor/Baler Technician PA

Bethlehem, PA

Retail Service Technician Currently, we are seeking a Retail Service Technician in the Allentown, PA area and surrounding areas . We offer tremendous opportunity for growth, competitive compensation ...

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Compactor/Baler Technician (CT)

Stamford, CT · On-site

Retail Service Technician Currently, we are seeking a Retail Service Technician to support a customer in the Connecticut area. We offer tremendous opportunity for growth, competitive compensation and ...

elt

Compactor/Baler Technician

Warsaw, VA

$20 - $35/hr

Retail Service Technician Currently, we are seeking a Retail Service Technician in the Virginia Beach, VA area. We offer tremendous opportunity for growth, competitive compensation and benefits for ...

elt

Compactor/Baler Technician

Trenton, NJ

$20 - $35/hr

Compactor/Baler Technician | Retail Service Technician Currently, are seeking a Compactor/Baler Technician in New Jersey . We offer tremendous opportunity for growth, competitive compensation and ...

Caplinger Company

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Commercial Service HVACR Technician

Cincinnati, OH · On-site

$85K - $120K/yr

KC Services is a leading Commercial/Retail service provider based in Indianapolis, IN dedicated to ... As an HVAC Service Technician at KC Services, you'll play a vital role in delivering outstanding ...

Caplinger Company

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Commercial Service HVACR Technician

Columbus, OH · On-site

$85K - $120K/yr

KC Services is a leading Commercial/Retail service provider based in Indianapolis, IN dedicated to ... As an HVAC Service Technician at KC Services, you'll play a vital role in delivering outstanding ...

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Retail Service Technician information

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How much do retail service technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for retail service technician in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.63 per hour, depending on experience, location, and employer.

What is a retail service technician?

Retail Service Technicians are professionals who install, maintain, and repair equipment and systems used in retail environments, such as point-of-sale systems, barcode scanners, and electronic displays. They ensure that these technologies function smoothly so that retail operations can run efficiently. Their responsibilities often include troubleshooting technical issues, performing routine maintenance, and sometimes training staff on proper equipment use. Retail Service Technicians may work for equipment manufacturers, service providers, or directly for retail chains.

What are the key skills and qualifications needed to thrive as a retail service technician?

To thrive as a Retail Service Technician, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent; some roles may require vocational training or certification. Familiarity with diagnostic tools, point-of-sale (POS) systems, and inventory management software is important. Excellent customer service, problem-solving abilities, and effective communication set top performers apart in this role. These skills ensure efficient repairs, satisfied customers, and smooth store operations in a fast-paced retail environment.

What are some common challenges faced by retail service technicians, and how can they be addressed?

Retail Service Technicians often encounter challenges such as troubleshooting complex equipment under time constraints, managing multiple service calls in a busy retail environment, and effectively communicating technical issues to non-technical staff. To address these challenges, technicians benefit from staying up-to-date on the latest equipment and repair techniques, practicing strong organizational skills, and developing clear communication methods. Regular training and collaboration with store teams also help ensure smooth operations and minimize equipment downtime.

What is the difference between Retail Service Technician vs Appliance Repair Technician?

AspectRetail Service TechnicianAppliance Repair Technician
CertificationsManufacturer certifications, technical trainingAppliance repair certifications, technical skills
Work EnvironmentRetail stores, customer locationsCustomer homes, repair shops
Industry UsageRetail chains, appliance brandsAppliance manufacturers, service companies

Retail Service Technicians and Appliance Repair Technicians both require technical skills and certifications. Retail Service Technicians typically work in retail stores or on customer sites, focusing on product installation and maintenance. Appliance Repair Technicians often work in customer homes or repair shops, specializing in fixing household appliances. While their roles overlap in technical expertise, their work environments and employer types differ.

What cities are hiring for Retail Service Technician jobs?

Cities with the most Retail Service Technician job openings:

Who are the top companies hiring for Retail Service Technician jobs?

The top employers for Retail Service Technician jobs are:

What are popular job titles related to Retail Service Technician jobs?

For Retail Service Technician jobs, the most frequently searched job titles are:

Retail Service Technician jobs near you
Infographic showing various Retail Service Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Technician Sr., Retail Service Maintenance

Giant Eagle

Cranberry, PA • On-site

Full-time

Posted 27 days ago

Giant Eagle rating

6.2

Company rating: 6.2 out of 10

Based on 717 frontline employees who took The Breakroom Quiz

52nd of 122 rated grocery stores

Job description

Job Summary
As a Retail Service Maintenance Technician II, you will be responsible for providing break/fix support on IT hardware in retail locations.
Job Description
Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software.
Experience Desired: Experience handling small to medium projects
Education Desired: Associates Degree
Certification or Licensing Required: A+ and/or MCDST Certification
Travel Required: Regional - Daily, More than 50%
Lifting Requirement: Up to 100 pounds
Job Responsibilities
  • Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual) problems in a timely manner.
  • Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
  • Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
  • Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
  • Provide feedback on software documentation, guidelines and installation procedures to facilitate ongoing support and maintenance.
  • Ensure all policies and standards on IT hardware in retail locations are enforced and practiced.
  • Work with appropriate departments to test, monitor and participate in the installation of all other ancillary software, updates and upgrades.
  • Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
  • Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
  • Prevent unauthorized access to information, assets or restricted areas and report any attempts.
  • Ensure preventative maintenance programs are performed.
  • Maintain current knowledge of trends and developments related to technology hardware and software.
  • Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
  • Mentor other retail service technicians and ensure standards are followed.

What Giant Eagle employees say

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About Giant Eagle

Sourced by ZipRecruiter

At Giant Eagle Inc., we're more than just food, fuel and convenience. We're one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo's, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We're always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

Year founded

1931

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