Retail Program Manager Jobs in Silver Spring, MD

MOSAIC SERVICE PARTNERS

Enterprise Transformation Program Manager

Washington, DC (Hybrid, 3 days/week in office) • Full-Time

Reports to: SVP Operations Excellence

JOB DESCRIPTION

Mosaic Service Partners is seeking an Enterprise Transformation Program Manager to own and operationalize Mosaic's transformation agenda across our operating Brand Partners. Reporting to the SVP of Operations Excellence, you'll build the systems, plans, and coordination mechanisms that turn strategic transformation concepts into executed, adopted change.

This is not a traditional PMO coordinator role. You sit at the center of how Mosaic runs transformation work and partner closely with the Executive Leadership Team, functional leaders, and field leadership to ensure change is sequenced intentionally, communicated clearly, and adopted without overwhelming operators. You develop the operational plans, maintain the enterprise visibility system, establish governance discipline, and orchestrate the weekly coordination that keeps transformation moving predictably.

Success is measured by throughput, clarity, field adoption, and the absence of surprises and not by reports, templates, or meeting volume. You influence through analytical rigor, sound judgment, and credibility rather than formal authority.

This role offers the opportunity to build foundational transformation capabilities as Mosaic scales from five to ten plus brands, with meaningful ownership and clear room to grow into team leadership as the company expands.

KEY RESPONSIBILITIES

• Project Plan Creation and Sequencing: Turn strategic transformation concepts into detailed, sequenced project plans with clear owners, milestones, dependencies, and gates so teams execute with clarity and predictability.
• Enterprise Transformation Tracking System Ownership: Build and evolve the Control Tower so HQ and Brand Partners have real-time visibility into what's in flight, who owns it, when it lands, and how it impacts each brand. Ensure weekly data accuracy and use the system to surface patterns and risks proactively.
• Foundational Transformation Governance and Operating Rhythm: Design and launch standardized intake, charter, planning, and escalation processes that apply consistently across all brands. Establish weekly, monthly, and quarterly cadences so transformation work happens with predictable discipline.
• Recurring Transformation Hygiene and Strategic Engagement: Run weekly syncs with ELT and subject matter experts to review initiative status, surface issues early, and recommend sequencing adjustments. Monitor cumulative change load across all brands and flag overload before it happens.
• Change Leadership and Adoption Enablement: Communicate transformation timing and sequencing logic so teams understand the "why" behind decisions. Anticipate adoption barriers, work with Brand Partners to reduce friction, and build credibility through consistent follow-through.

WHAT SUCCESS LOOKS LIKE

• Transformation initiatives are introduced in a clear, intentional sequence with no overlapping or conflicting demands on field leaders.
• Every active initiative has a current detailed project plan, clear ownership, and consistent weekly status updates.
• Brand Partners and HQ leaders understand what work is underway, who it affects, when it will happen, and why it's sequenced that way.
• Field leaders experience change as manageable and purposeful, with a noticeable reduction in ad hoc or last-minute enterprise requests.
• Transformation decisions on timing, prioritization, and tradeoffs are made quickly with clear options and recommendations.
• The organization operates with a calm, predictable transformation rhythm without shadow PMOs or off-roadmap work.

REQUIRED QUALIFICATIONS

• 5+ years of experience in PMO, Program Management, Business Operations, or Continuous Improvement at a large, structured company.
• Demonstrated ability to turn strategic concepts into detailed execution plans with clear sequencing, dependencies, and realistic timelines.
• Experience coordinating multiple concurrent initiatives across cross-functional teams and managing dependencies without owning functional execution.
• Strong analytical and diagnostic thinking; able to ask good questions, synthesize information, and develop operational points of view.
• Proven ability to lead through influence, credibility, and clear judgment rather than formal authority.
• Comfort building and maintaining standardized processes, templates, and governance structures that teams actually adopt and use.
• Ability to balance rigor with scrappiness; doesn't need perfect information or processes to move forward.
• Bachelor's degree required.

PREFERRED QUALIFICATIONS

• Experience in services-based, field-intensive, or multi-site organizations (hospitality, healthcare, QSR, retail, construction).
• Exposure to high-growth or private equity-backed environments where speed, prioritization, and adoption mattered.
• Familiarity with project management tools like Smartsheet, Monday.com, Asana, or similar platforms.
• Experience orchestrating discovery sessions, diagnostics, or baseline assessments across multiple locations or brands.

ROLE DETAILS

• Location: Washington, DC (Van Ness Metro area), 3 days per week in office
• Reports to: Abhinav Ramani, SVP Operations Excellence
• Travel: Minimal, approximately 1 time per quarter to visit Brand Partners
• Individual contributor role; may lead a small team of Transformation Associates (3-5 people) if Mosaic scales to 8 or more brands.

Compensation and Total Rewards

• Mosaic is committed to fair and equitable compensation practices. For this position, the base salary pay range is $130,000 to $150,000 plus eligibility for an annual bonus.
• Actual compensation will depend on an individual's skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time.
• Toward rewards include comprehensive benefits (health, dental, vision, life insurance, 401K, parental leave).

HOW TO APPLY

Interested candidates should submit a resume to Meaghan Spiller at (meaghan.spiller@mosaicservicepartners.com). A cover letter is optional but encouraged.

ABOUT MOSAIC SERVICE PARTNERS

Mosaic Service Partners is a people-first, data-driven residential window and door replacement platform. Backed by Alpine Investors, Mosaic is building a leading, scaled, multi-brand home services business by uniting strong local brands, empowering teams, and delivering consistently premium outcomes for homeowners. We lead with authenticity and accountability, collaborate without ego, stay relentlessly customer-driven, and approach every day with a growth mindset and a will to win.

Equal Opportunity Employer

At Mosaic Service Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.