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Retail Program Manager Jobs in Cleveland, OH (NOW HIRING)

Dufry

Retail Shift Manager

Cleveland, OH · On-site

$20.75 - $23.06/hr

Referral program - refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details. Advertised Compensation: $20.75 - $23.06 an hour Purpose: The Retail Shift Manager ...

Dufry

Retail Shift Manager

Cleveland, OH · On-site

$20.75 - $23.06/hr

Referral program - refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details. Advertised Compensation: $20.75 - $23.06 an hour Purpose: The Retail Shift Manager ...

Savers/Value Village

Retail Manager

Eastlake, OH

Retail Manager Must have management experience to be considered. Who we are: As one of the largest ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers Value Village

Retail Manager

Willowick, OH · On-site

Retail Manager Must have management experience to be considered. Who we are: As one of the largest ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers/Value Village

Retail Manager

Cleveland, OH

Retail Manager Who we are: As one of the largest for-profit thrift operators in the United States ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers Value Village

Retail Manager

Cleveland, OH · On-site

Retail Manager Who we are: As one of the largest for-profit thrift operators in the United States ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

Savers - US

Retail Manager

Willowick, OH · On-site

Retail Manager Must have management experience to be considered. Who we are: As one of the largest ... Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan ...

CES, LLC

Tobacco Compliance Inspector

Akron, OH

The inspection is used to establish a retailer's compliance with Ohio's Tobacco 21 law (Ohio ... Coordinate with Program Manager and/or Assistant Program Manager regarding inspection routes

CES, LLC

Tobacco Compliance Inspector

Cleveland, OH · On-site

The inspection is used to establish a retailer's compliance with Ohio's Tobacco 21 law (Ohio ... Coordinate with Program Manager and/or Assistant Program Manager regarding inspection routes

SAS Retail Services

Retail Merchandiser

Cleveland, OH · On-site

$16/hr

We offer benefits that can be customized to meet your family's needs including wellness programs ... Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing ...

SAS Retail Services

Retail Merchandiser

Oberlin, OH · On-site

$16/hr

We offer benefits that can be customized to meet your family's needs including wellness programs ... Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing ...

SAS Retail Services

Retail Merchandiser

Akron, OH · On-site

$16/hr

We offer benefits that can be customized to meet your family's needs including wellness programs ... Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing ...

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All JobsRetail Program JobsRetail Program Manager JobsRetail Program Manager Jobs in Cleveland, OH

Retail Program Manager information

See Cleveland, OH salary details

$51.4K

$107.9K

$179.4K

How much do retail program manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for retail program manager in Cleveland, OH is $107,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $141,600.00 per year, depending on experience, location, and employer.

What is a Retail Program Manager?

A Retail Program Manager is a professional responsible for planning, executing, and overseeing retail projects or programs within a company. Their duties often include coordinating between different departments, managing budgets and timelines, and ensuring that retail initiatives align with the company's business goals. They work closely with store managers, marketing teams, and suppliers to implement new retail strategies or improve existing operations. Retail Program Managers play a key role in driving sales growth, enhancing customer experience, and ensuring smooth rollout of retail programs across stores.

What are the highest paid retail store managers?

The highest paid retail store managers typically work for large, well-established companies or in high-cost-of-living areas, earning salaries that can exceed $100,000 annually. Factors influencing pay include store size, location, experience, and performance, with some earning bonuses or profit-sharing incentives. Advanced certifications and leadership skills can also contribute to higher compensation levels.

What does a retail program manager do?

A retail program manager oversees the planning, implementation, and management of retail initiatives and programs to ensure they meet business goals. They coordinate cross-functional teams, analyze performance metrics, and develop strategies to improve sales, customer experience, and operational efficiency. Strong project management skills and knowledge of retail operations are essential for this role.

What are the key skills and qualifications needed to thrive as a Retail Program Manager, and why are they important?

To thrive as a Retail Program Manager, you need expertise in project management, data analysis, and retail operations, often supported by a bachelor's degree in business or a related field. Familiarity with project management software like Asana or Trello, POS systems, and inventory management tools is typically expected. Exceptional leadership, problem-solving abilities, and communication skills help you manage cross-functional teams and drive program success. These skills are vital for effectively executing retail initiatives, optimizing processes, and achieving business goals in a competitive environment.

What is the difference between Retail Program Manager vs Retail Buyer?

AspectRetail Program ManagerRetail Buyer
Primary FocusOversees multiple retail initiatives, manages programs, and coordinates cross-functional teamsSources and selects products to be sold in retail stores
Required SkillsProject management, strategic planning, vendor coordinationMarket research, negotiation, inventory management
Work EnvironmentCorporate offices, retail chains, cross-departmental collaborationRetail stores, supplier offices, procurement departments
Common CertificationsProject Management Professional (PMP), retail management certificationsMerchandising certifications, purchasing certifications

The Retail Program Manager and Retail Buyer roles both operate within the retail industry but focus on different aspects. The Program Manager oversees retail initiatives and programs, ensuring strategic alignment and execution, while the Buyer concentrates on selecting products to meet customer demand. Both roles require strong organizational skills and industry knowledge, but their daily tasks and objectives differ significantly.

What are the top 3 skills of a program manager?

A retail program manager needs strong leadership, communication, and organizational skills to coordinate multiple projects and teams effectively. They should also have problem-solving abilities and proficiency with project management tools like MS Project or Jira. These skills ensure successful implementation of retail initiatives and efficient team collaboration.

What are some common challenges faced by Retail Program Managers, and how can they effectively address them?

Retail Program Managers often encounter challenges such as coordinating cross-functional teams, managing tight project timelines, and adapting to rapidly changing retail environments. To address these, strong communication skills are crucial for aligning team members and stakeholders, while agile project management techniques help navigate shifting priorities. Proactive problem-solving and a customer-centric mindset also enable Retail Program Managers to deliver successful retail initiatives and drive continuous improvement.

Is a program manager a high position?

A program manager is typically a senior role responsible for overseeing multiple projects and coordinating efforts across teams. It is generally considered a high-level position that requires strong leadership, strategic planning, and communication skills. In many organizations, program managers report to executives and play a key role in achieving business objectives.
What are popular job titles related to Retail Program Manager jobs in Cleveland, OH? For Retail Program Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Retail Program Manager jobs in Cleveland, OH look for? The top searched job categories for Retail Program Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Retail Program Manager jobs? Cities near Cleveland, OH with the most Retail Program Manager job openings:
Retail Program Manager jobs near you

Retail Shift Manager

Dufry

Cleveland, OH • On-site

$20.75 - $23.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Opportunity, growth, and meaningful rewards! We offer:
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • *401(k) retirement plan
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee discounts across all company brands
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.
Advertised Compensation: $20.75 - $23.06 an hour
Purpose: The Retail Shift Manager assists at the Cleveland Hopkins International Airport location management in executing retail operations to ensure optimal customer experiences. This role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures.
Essential Functions:
  • Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
  • Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
  • Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
  • Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
  • Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
  • Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
  • Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
  • Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
  • Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
  • Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
  • Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Reporting Relationship & Role Information:
  • The Retail Shift Manager I reports to the Store Manager or Retail Multi-Unit Manager within the assigned location
  • This is a non-exempt position under the Fair Labor Standards Act
  • Requires ability to work shifts during various operating days and hours each week including opening, busy periods, and closing to monitor retail associates' work activities
  • May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership

Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • Education and Experience:
    • Requires 2+ years of retail and/or customer service experience
    • Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
    • Book retail experience or active reading interest preferred
  • Specialized Training:
    • Basic math skills and cash handling experience
    • Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
    • Experience with POS systems and retail management software
  • Specialized Skillset/Competencies/Traits:
    • Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire
    • Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
    • Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments
    • Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service
    • Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
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