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Retail Operations Jobs in Massachusetts (NOW HIRING)

MDAEdge

Retail Operations Analyst

Boston, MA · On-site

Job Summary : MDAEdge is a company focused on retail operations, seeking a Retail Operations Analyst to support business objectives. The role involves analyzing and preparing strategic plans ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Westfield, MA · On-site

$16.25 - $19.75/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Lead

Bellingham, MA · On-site

$16 - $19.50/hr

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

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All JobsRetail Operations JobsRetail Operations Jobs in Massachusetts

Retail Operations information

See Massachusetts salary details

$15

$24

$41

How much do retail operations jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for retail operations in Massachusetts is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.54 per hour, depending on experience, location, and employer.

What is retail operations?

Retail operations refer to all the activities and processes involved in running a retail store or business efficiently on a day-to-day basis. This includes managing inventory, overseeing staff, optimizing store layout, handling customer service, and ensuring sales targets are met. Effective retail operations are essential for providing a positive shopping experience, maximizing sales, and maintaining profitability. The role often requires strong organizational skills and attention to detail to keep store functions running smoothly.

What are the key skills and qualifications needed to thrive in retail operations, and why are they important?

To thrive in Retail Operations, you need strong organizational abilities, inventory management expertise, and a background in retail or business administration. Familiarity with point-of-sale (POS) systems, inventory management software, and retail analytics tools is typically required. Exceptional customer service, leadership, and problem-solving skills help individuals excel in this role. These competencies ensure smooth store operations, drive sales performance, and foster positive customer experiences.

What are the main challenges faced in a retail operations role, and how can they be managed effectively?

Retail Operations professionals often face challenges related to inventory management, fluctuating customer demand, and maintaining high levels of team productivity. Effective communication, strong organizational skills, and the ability to quickly adapt to changing situations are crucial for success. Building strong relationships with both frontline staff and suppliers can help address issues proactively, while leveraging technology for real-time inventory tracking and sales analytics supports more informed decision-making. Staying current with industry trends and regularly training staff also contribute to smoother operations and improved customer satisfaction.

What is the difference between Retail Operations vs Retail Manager?

AspectRetail OperationsRetail Manager
Primary FocusOverseeing daily store functions, processes, and logisticsManaging staff, sales strategies, and customer service
Required CredentialsOften no specific certifications; experience in retail operations preferredTypically requires management experience and leadership skills
Work EnvironmentStore floors, back-office, logistics areasStore management, team supervision, strategic planning
Employer UsageRetail chains, stores, logistics companiesRetail chains, department stores, supermarkets

Retail Operations focuses on the day-to-day functions and logistics of running a store, while Retail Managers handle team leadership and sales growth. Both roles are essential in retail but differ in scope and responsibilities.

What are the most commonly searched types of Retail Operations jobs in Massachusetts?

The most popular types of Retail Operations jobs in Massachusetts are:

What cities in Massachusetts are hiring for Retail Operations jobs?

Cities in Massachusetts with the most Retail Operations job openings:

Retail Operations jobs near you
Infographic showing various Retail Operations job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $50,509 per year, or $24.3 per hour.

Retail Operations Manager

White Elephant Resorts

Boston, MA • On-site

$75 - $95/hr

Other

Re-posted 4 days ago

Job description

Are you passionate about luxury retail, hospitality, and creating elevated guest experiences? White Elephant Resorts is seeking a highly organized, creative, and hands‑on Retail Operations Manager to support and grow our retail business across our iconic resort destinations in Nantucket, Palm Beach and Aspen along with our online storefront.

This is an exciting opportunity for someone who thrives in a fast‑paced, collaborative environment and loves blending operations, merchandising, e‑commerce, and brand storytelling.

As Retail Operations Manager, you’ll oversee the day‑to‑day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in‑store and online.

Key responsibilities include:
  • Managing retail operations across Nantucket, Palm Beach, Aspen, and e‑commerce platforms
  • Coordinating seasonal store setups, merchandising refreshes, and inventory management
  • Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
  • Supporting product launches, promotions, and retail marketing initiatives
  • Partnering with creative, marketing, social media, hotel operations, and finance teams
  • Coordinating with vendors, logistics partners, photographers, and external agencies
  • Assisting with photoshoots, creative productions, and special retail projects
  • Helping identify operational improvements that enhance retail performance and guest experience

We’re seeking someone who is equal parts organized operator and creative problem‑solver.

Qualifications:
  • 3+ years of experience in retail operations, merchandising, e‑commerce, project management, or a related field
  • Strong organizational skills with exceptional attention to detail
  • Ability to manage multiple priorities in a dynamic environment
  • Excellent communication and project coordination skills
  • Experience with Shopify and inventory management systems preferred
  • Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
  • Positive, team‑oriented attitude with a hands‑on approach
  • Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen
Why Join White Elephant Resorts?

At White Elephant Resorts, we create exceptional guest experiences rooted in timeless style, hospitality, and thoughtful design. This role offers the opportunity to work across some of the most beautiful luxury destinations while contributing to a growing lifestyle and retail brand.

If you’re excited by luxury retail, creative collaboration, and operational excellence, we’d love to hear from you.

Apply today and help shape the future of retail at White Elephant Resorts.
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